Employee Services Manager jobs in New Jersey

Employee Services Manager manages the selection, design, and implementation of employee engagement programs geared to attract and retain employees and promote a healthy and productive work environment. Administers programs focused on work-life, child care, fitness, discounts, remote working, education, training, and others to provide options that engage employees. Being an Employee Services Manager analyzes and assesses program utilization, employee feedback, competitiveness, and workforce productivity to ensure that a cost-effective mix of programs is offered. Reviews and researches complex questions and identifies opportunities to improve employee engagement and work experience. Additionally, Employee Services Manager implements policies and procedures to guide department workflow to control program costs, promoting efficiency and optimizing administrative hours delegated to programs. Requires a bachelor's degree. Typically reports to a director. The Employee Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Employee Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

A
Guest Services Supervisor
  • Avion Hospitality Employee Services LLC
  • Eatontown, NJ FULL_TIME
  • Description

    The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

    Responsibilities

    • Approach all encounters with guests and employees in a friendly, service-oriented manner.
    • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
    • Complies with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
    • Always maintains a friendly and warm demeanor.
    • Set the standard for guest relations at the Front Desk.
    • Obtain all necessary information when taking room reservations.
    • Monitor all V.I.P. and special guest requests.
    • Review Front Office log and Trace File daily.
    • Fully comprehend and execute all relevant phases of the front desk computer system.
    • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
    • Be aware of all rates, packages, and promotions currently underway.
    • Be familiar with all in-house groups.
    • Be aware of all closed out and restricted dates.
    • Follow and enforce all Avion Hospitality hotel credit policies.
    • Be able to perform all duties of Guest Services Agent.
    • Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
    • Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met.
    • Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel (set example for other employees, be the team leader).
    • Assist the G.S.M. in ensuring that employees are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, guest request log).
    • Have knowledge of and assist in all emergency procedures as required.
    • Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
    • Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
    • Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and all other employees.
    • Ensure the maximization of room revenue through Rooms Merchandising.
    • Answer all guest inquiries in a timely and professional nature.
    • Be involved in departmental meetings, planning and execution.
    • Help maintain productivity levels at or above budgeted standards.
    • Perform any other duty as required by management.
    • Assist in training of new hires and current employees on a regular basis.
    • Attend meetings as required by management.


    Requirements

    • At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
    • College course work in related field helpful.
    • Previous supervisory responsibility preferred.
    • Must have a valid driver's license for the applicable state.
    • Ability to convey information and ideas clearly.
    • Ability to evaluate and select among alternative courses of action quickly and accurately.
    • Ability to work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results.
    • Ability to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
    • Maintains composure and objectivity under pressure.
    • Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
    • Able to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the need.
    • Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
    • Ability to work with and understand financial information and data, and basic arithmetic 
  • 12 Days Ago

P
Test Office Manager
  • Prestige Employee Holding LLC
  • Ramsey, NJ FULL_TIME
  • One of New York/New Jersey’s Largest Luxury Auto Retailers, Prestige Family of Luxury Dealerships, is now accepting resumes to join our High Performing Team and play a key role in the accounting depar...
  • 1 Day Ago

G
COMPLIMENTARY SERVICES ATTENDANT - HOMEWOOD SUITES BY HILTON CRANFORD
  • G&B HOTEL EMPLOYEE LEASING LLC
  • Cranford, NJ FULL_TIME
  • DescriptionReports To: Complimentary Services Supervisor, F & B Leadership Supervises: N/A Job Purpose: To assist in the presentation of the Complimentary Breakfast by obtaining complimentary breakfas...
  • 23 Days Ago

A
Housekeeper
  • Avion Hospitality Employee Services LLC
  • Eatontown, NJ FULL_TIME
  • DescriptionJob Summary***Información disponible en español.***A Housekeeper is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicin...
  • 14 Days Ago

H
Nutrition Services Employee II
  • Hunterdon Health
  • Flemington, NJ PART_TIME
  • Position Summary The Nutrition Service Employee II performs a variety of assignments relating to the preparation, service and delivery of meals to patients of the Medical Center. Follows appropriate s...
  • 4 Days Ago

S
Employee Engagement Coordinator
  • Spectrum Staffing Services
  • Piscataway, NJ FULL_TIME
  • RESPONSIBILITIES Organize and manage all EOS administration & work with Director of Organizational Development strategize the follow up of all results. Coordinate with the Director to ensure the surve...
  • 19 Days Ago

S
Service Manager
  • Sprouts Farmers Market
  • Prescott, AZ
  • Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
  • 3/29/2024 12:00:00 AM

S
Service Manager
  • Sprouts Farmers Market
  • Santa Clara, CA
  • Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
  • 3/29/2024 12:00:00 AM

S
Service Manager
  • Sprouts Farmers Market
  • Tampa, FL
  • Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
  • 3/29/2024 12:00:00 AM

G
Customer Service Manager
  • Greenfield Store (University & Greenfield)
  • Mesa, AZ
  • 4422 E University Dr Mesa Arizona, 85205, +1 (480) 5304720 Position Description: Responsible for the oversight, leadersh...
  • 3/28/2024 12:00:00 AM

C
Imaging Services Manager
  • Clinical Management Consultants
  • Burley, ID
  • A Community Medical Center is looking for an ARRT prepared Imaging Services Manager to lead their Radiology Department i...
  • 3/27/2024 12:00:00 AM

C
Assistant Service Manager
  • CoolSys
  • Jackson, TN
  • Overview: With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor envi...
  • 3/20/2024 12:00:00 AM

S
Service Manager
  • Sprouts Farmers Market
  • Phoenix, AZ
  • Job Introduction: At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by ins...
  • 3/15/2024 12:00:00 AM

H
Service Manager
  • Hogan Transportation
  • Batesville, MS
  • Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North Ame...
  • 7/5/2023 12:00:00 AM

New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River. New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Employee Services Manager jobs
$113,860 to $164,905

Employee Services Manager in Brownsville, TX
Employee Services provides human resource assistance to Yale faculty and staff members in the areas of employee benefits, payroll, and personal information.
January 05, 2020
Employee Services Manager in Reno, NV
An ESS leave request administrator is executing the Leave Requests Check (transaction ZRPTARQLIST) report for an agency of more than 50 employees and the report times out.
December 01, 2019
Employee Services Manager in Bellingham, WA
Engaged employees are more willing to go the extra mile to resolve a client’s problem or close a sale, contributing to a culture that consistently delivers great customer service.
December 31, 2019