Employee Services Manager jobs in Georgia

The purpose of this classification is to manage the day-to-day operations and staff involved in pension and benefits administration for both current employees and retirees.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Manages, directs, and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.

Organizes, prioritizes, and assigns work; prioritizes and schedules work activities in order to meet objectives; ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.

Functions as liaison to the Pension Board. Prepares pension board meeting minutes, oversees pension board elections and other administrative tasks requested by the board.  

Performs actuarial analysis; calculates pension and benefits amounts for pension contribution refunds with interest, pension service buybacks, and insurance rates for employees retirees, domestic partners, etc.; audits open enrollment data, employee benefits data, insurance participant data and monthly pension benefits; prepares other post-employment benefits valuation data for actuarial review; and performs ad hoc financial calculations at the request of the Deputy Director.

Manages customer service functions; receives and responds to requests regarding eligibility and coverage issues and other functional aspects of the pension and benefits plans; answers complaints from employees and retirees concerning both the pension and benefits plans, including insurance claims processing; performs pension benefit and refund estimates requested by employees; and presents a basic summary outline of the pension plan at all new employee orientation meetings.


Manages vendor contracts; reviews bid proposals; makes recommendations and selects qualified insurance vendors; reviews insurance plans to improve services; prepares related information and documentation for Employer Reporting, Compliance and Education Committee and Board of Commissioners' meetings; monitors performance of service providers; and coordinates with insurance providers to resolve issues and problems.


Manages pension activities; verifies the accuracy of pension calculations for new retirees, newly vested terminations, and disability retirees; monitors the processing of the pension refunds; assists the Law Department in drafting amendments to the Pension Code; and reviews and approves drafts of the Pension Board meeting agenda and minutes.

Develops and maintains software related to pension and benefits; and updates computer programs with applicable changes in tax law, pension codes, insurance carriers, premiums, and open enrollment mailings


Minimum Qualifications:

Bachelors Degree in Risk Management, Accounting, or a related field required; five years of experience in risk management, accounting, actuarial position, or human resources, to include lead or supervisory experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific License Certifications: