Employee Services Manager jobs in Colorado

COLORADO RESIDENTS ONLY

Employee Benefits Account Manager 

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More about HRx: HRx Services is a company built on providing Human Resources Operational expertise and experience to businesses and the people working in HR. HRx is first a consulting company. Our clients are considered partners and business leaders, controllers, office managers, and workers in organizations needing support, guidance, and resources to execute human resources excellently. Our team is highly responsive and proactive in working with organizations. For that reason, developing your skills as an HRx team member is one of our highest priorities as we work in a fast-paced and highly collaborative environment.

Compensation: $69K to 85K (DOE)

• Serve as the main point of contact for assigned clients, building and maintaining strong relationships and managing employee benefits administration, assisting current and new clients with benefits questions, claims, and billing issues to a successful resolution.
• Escalate issues to the appropriate level if necessary.
• Coordinate the Request for Proposal (RFP) process on behalf of a client.
• Manage and coordinate the pre-renewal and renewal process.
• Develops positive client relationships by being a point of contact for assigned clients and maintaining open communication lines.
• Organize and participate as needed in client presentations, including employee enrollment meetings.
• Lead the process for plan enrollment, including employee communication, case submission, and plan implementation, and follow up to a successful conclusion.
• Serve as a resource to clients on current markets, industry information, and underwriting.
• Maintain documentation and system updates necessary for ongoing record keeping and client management.
• Create marketing materials for clients, benefits presentations, open enrollment, and client communications.
• Model employee benefits contributions to meet employer objectives and analyze benefits and monthly benefit reconciliations for clients.
• Conduct open enrollment and client meetings virtually and in person when possible.
• Cross-train on compensation administration.
• Assist with other duties as assigned.

• An associate or bachelor’s degree in business, communication, or another related field is preferred.
• Must have or obtain aPHR within 1^st year of employment.
• Must have small to mid size group support.
• Demonstrated understanding of insurance carrier administrative processes and procedures, with experience serving as an advocate for clients and/or employees in resolving administration and claims-related issues
• 3 years’ experience in customer service, proposal development, or account management in an employee benefit setting. Experience working with employers is a plus.
• Current and valid Life and Health licensure or obtained before hire.

• Solid understanding of compliance and record-keeping requirements as they relate to benefits.
• Strong attention to detail and ability to self-check work.
• Working in a fast-paced environment with tight deadlines and assisting a high-performing team.
• Time management skills and managing and coordinating multiple recruitment activities simultaneously.
• Highly organized, detail-oriented, and reliable.
• Excellent listening and demonstrated client service skills.
• Comfortable working independently in a virtual office; proactive in asking questions and asking for help when needed.
• Proficient skills in Google and Microsoft Office Suite (Word and Outlook) are required.
• Intermediate to Advanced MS Excel is required (assessment testing may be required).As example: Pivot tables, complex formulas, manage worksheets/workbooks, slicers, etc.