Employee Services Director jobs in Salinas, CA

Job no: 533192
Work type: Management (MPP)
Location: Monterey Bay
Categories: MPP, Administrative, At-Will, Full Time, On-site (work in-person at business location)

Classification: Administrator II
Hours: Full-time / 40 hours per week
FLSA: Exempt

Anticipated Hiring Salary: $8,711 - $10,125* per month
CSU Salary Schedule

• CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.

Priority Screening Date: November 12, 2023
Recruitment Status: Open Until Filled

ABOUT CSUMB

California State University, Monterey Bay is a mid-sized university in California's Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement, CSUMB is part of the nation's largest four-year public university system, California State University, which educates nearly 460,000 students every year.

With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students' lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB's sustainability goal is to be carbon neutral by 2030.

The university's Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University.

As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean.

PURPOSE:

Under the general direction of the Chief of Police/Associate Vice President of Public Safety the Director of Transporation and Parking Services is responsible for planning, organization and management of the overall operation and administrative support functions of Parking Services. Ensures all aspects of parking programs are performed in a timely manner with a high level of quality customer service. Reviews, researches, develops and recommends revisions to university-wide permit registration, appeals, and enforcement procedures; regulations and programs dealing with parking; and prepares departmental reports for the Chief of Police, University and Chancellor's Office. Work is reviewed for soundness of judgment and effectiveness in achieving organizational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

Operations

• Provides leadership and managerial oversight for the planning, supervision, and day-to-day operations of Parking Services administrative activities, including budget planning and management, customer service and front counter operations, cash handling, citation processing, special event and visitor parking, and marketing and communications.
• Manages design, ordering, purchase and sale of parking permits. Oversees data entry into the department's permit and citation processing systems. Manages front counter permit sales and citation appeals, including customer service protocol, staffing plans, training, conflict resolution, and safety protocol. Ensures that proper cash handling and system access procedures are in place and are followed.
• Manages purchase, installation, and maintenance of campus parking permit machines. Oversees collection and reconciliation of parking permit machine revenue, including ordering and installation of replacement machines.
• Maintains and submits reports and records as required by the state, the university and the Chancellor's Office.
• Provides oversight and management of daily operations of parking enforcement including citation processing, revenue controls, and citation administrative review practices.
• Manages visitor parking and special event parking arrangements.
• Supervises all uniformed and non-uniformed Parking Services staff and student assistants. Oversees work schedule assignments and ensures that training, communication, evaluation, and disciplinary actions occur in a timely manner and are conducted in accordance with University policies and procedures and departmental practice. Manages processing of all personnel-related form and notices, including recruitments and hiring documents. Coordinates recruitments for staff and student positions.

Revenue Management

• Manages revenue collection and reconciliation, expenditure processing, financial transactions, year-end processing, and reporting for Parking Services managed trust funds. In conjunction with the Chief of Police, develops budgets and long-term budget plans including capital projects. Manages compilation of financial and transactional information and reporting for audits as requested.

Planning and Marketing

• Coordinates the planning and funding of all parking facility maintenance and new parking facilities with Campus Planning and Development as well as external agencies and contractors.
• Manages marketing and communications to the campus community and the public regarding the parking program, and other related activities, including maintenance of the Parking Services web page and preparation of printed materials. Recommends and implements new marketing and communications strategies to increase visibility of department programs and new features.
• In collaboration with the Chief of Police:
  • Implements activities, conducts studies, develops long range plans, and recommends changes in existing services or introduction of new services to meet the parking requirements of the University;
  • Develops and codifies practices for prompt processing of routine matters. Analyzes problems and areas in need of improvement to reduce or eliminate issues through process improvement, shifting workloads, implementing new practices, and/or collaboration with other University departments.
  • Develops goals and objectives to support the Administration and Finance Division's strategic plan and directs the activities of the Parking Services in their attainment; develops reports and includes cost effectiveness, savings and productivity.
  • Participates in the University's emergency planning and response program.
  • Provides presentations to campus community.

Other Functions:

KNOWLEDGE, SKILLS AND ABILITIES:

Thorough knowledge of applicable local, state and federal laws related to parking, citation collection, and transportation. Knowledge of sound management practices; thorough knowledge of the regulations pertaining to activities on campus; thorough knowledge of special event traffic and parking planning (ICS model). Demonstrated ability to plan, develop and administer a successful parking services program including the selection, supervision, training, evaluation and discipline of subordinate employees and effective budget management.

MINIMUM QUALIFICATIONS:

Equivalent to a Bachelor's degree in business administration or related field; three or more years of progressively responsible management supervision experience, preferably in higher education or public/private parking operation; experience with personnel and bargaining unit issues and with managing budget and finance issues. While preferable to have experience in parking facilities operations, management and repair and maintenance within the parking industry, transferable business skills are acceptable and training on parking industry specific issues will be provided.

Must possess and maintain a valid license to drive in the State of California, pass the Defensive Driver Training Class, and be insurable under the University's liability coverage.

Demonstrated skills in: working successfully with employees to establish goals and meet deadlines; teambuilding, preferably with staff in multiple service areas; respectful and sensitive communication and interaction with diverse people at various levels within an organization Strong oral and written communication skills. Demonstrated knowledge and skills of budget, accounting, and related financial reporting and management. Sensitivity to the values and issues related to successfully serving a culturally diverse student population. A collaborative management style that can be applicable to staff at all organization levels and to students. Ability to develop positive effective working relationships with both internal and external individuals and groups. Ability to analyze data and information from diverse sources to create comprehensive parking services plans and to provide appropriate interpretation of applicable laws and regulations.

PREFERRED QUALIFICATIONS:

Higher education campus experience and graduate degree in appropriate discipline preferred. Experience in working with diverse populations is preferred. Multilingual ability, multicultural experience and knowledge of the Tri-county region are desired. Highly desirable: Demonstrated understanding of and commitment to CSUMB's Vision.

SPECIAL CONDITIONS OF EMPLOYMENT AND POSITION DESIGNATIONS:

• All offers of employment are contingent upon the successful completion of a background check ((including a criminal records check in accordance with the POST regulations).
• The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.
• This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107.
• Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
• May require occasional evenings and/or weekend work.
• This position has been designated as a sensitive position with:
  • access to, or control over, cash, checks, credit cards, and/or credit card account information
  • responsibility or access/possession of building master or sub-master keys for building access
  • control over campus business processes, either through functional roles or system security access
• Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
• May require occasional evenings and/or weekend work.

PHYSICAL ENVIRONMENT:

Office environment with standard equipment and tasks. Position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations.

The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.

BENEFITS/PERKS:

This is a management-level position with an attractive benefits package, which includes: a vacation accrual rate of 16 hours per month; an excellent choice of medical, dental, and vision insurance; long-term disability coverage; life insurance; educational incentives; membership in the California Public Employees Retirement System (CalPERS); and 14 paid holidays a year. For further information, please visit Employee Benefits Summary. As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information.

APPLICATION PROCEDURE:

For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu. All employees must be eligible for employment in the U.S.

GENERAL INFORMATION:

CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/.

CSUMB is a smoke and tobacco-free campus.

EQUAL OPPORTUNITY EMPLOYER:

CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.



To apply, visit https://careers.csumb.edu/en-us/job/533192/director-of-transportation-and-parking-services

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