Employee Relations Specialist jobs in Simi Valley, CA

As an Entry Level Customer Relations Specialist, you will play a supportive role in building and maintaining positive relationships with customers on behalf of our clients. This position combines exceptional customer service with a direct sales focus, aiming to understand customer needs and promote our clients products and services. The successful candidate will be adept at communication, problem-solving, and have a proven track record in achieving sales targets.

Responsibilities:

• Present and explain our products/services to prospects, highlighting the benefits and features
• Listen to customer needs and tailor your sales approach to meet their requirements.
• Identify and understand customer needs to effectively promote and sell products or services directly.
• Meet or exceed sales targets by employing effective sales techniques and strategies.
• Collaborate with the sales team to maximize cross-selling and upselling opportunities.
• d alternatives within the time limits; follow up to ensure resolution 
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Qualified candidates:

• Must possess excellent interpersonal communication skills
• Maintain a high level of professionalism & integrity
• Experience with public speaking for presenting to groups a plus
• 4-year degree preferred, not required
• 1-2 years of customer service
• Demonstrated leadership ability. Sales and Marketing experience is not required
• Demonstrated critical thinking and problem-solving skills

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