Employee Relations Manager jobs in Arkansas

Employee Relations Manager designs, plans, and implements a company's employee relations programs, policies, and procedures. Maintains good communication and positive relationships with employees to promote employee satisfaction. Being an Employee Relations Manager guides department managers and employees throughout the performance management and goal setting process. Identifies and analyzes issues with employee relations infractions. Additionally, Employee Relations Manager provides recommendations for resolutions. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Employee Relations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be an Employee Relations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Field Customer Relations Manager
  • Martin Brower
  • North Little Rock, AR FULL_TIME
  • Overview

    Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500 employees, who combine our expertise with the latest technologies to deliver unmatched value for our customers.

     

     

    Responsibilities

    Position Summary:   The Customer Relations Manager will be the primary point of contact/liaison between customers (restaurant owner/operators and restaurant managers) and the distribution center. The role is responsible for developing and maintaining positive relationships with customers and suppliers. The Customer Relations Manager is responsible for increasing/improving customer satisfaction, problem resolution, program participation and educating restaurant teams on new programs, processes, and procedures. Serve as a trusted advisor for our customers and a Martin Brower brand ambassador.Position Responsibilities may include, but not limited to: 

    • Resolve Customer and/or Driver issues or concerns; provide timely responses to any customer queries; enter all customer interactions into Customer Relationship Manager (CRM) system. Assign and follow up for resolution; communicate resolution to all stakeholders.
    • Schedule restaurant visits and conduct restaurant location delivery observations focused on restaurants with lowest service (delivery on-time metric and deliver accuracy metric)
    • Conduct Inventory Management Effectiveness Training (IMET) to help our customers improve their food costs. Offer training and encourage all owner operators to set up classes for their managers.
    • Partner with distribution center leadership to assist with development of master delivery schedules. Responsible for communication to owner operator/restaurant managers to gain buy-in and address concerns with schedules.
    • Participate in Driver meetings and events – educating on service performance and customer requirements.
    • Attend and present at owner/operator meetings or events, new product trainings and new restaurant opening.
    • Serve as subject matter expert for customers on back-room/stock room organization.
    • Educate customers on DC to restaurant touchpoints, policies and processes including the promotion of new initiatives and new technology.
    • Serve as the DC liaison during new store/restaurant openings, construction projects, restaurant/store closings. Partner with team to develop plans to coordinate efficiency/execution of deliveries.
    • Organize and/or attend Ronald McDonald House Charity (RMHC) events.
    • Other projects or duties as assigned.

    Qualifications

    Required Skills and Experience: 

    • Bachelor’s Degree with 6 years of related experience or High School Diploma with 9 years of work experience in customer management/customer service  
    • Demonstrated problem-solving skills
    • Excellent communication and interpersonal skills; comfortable and effective in managing through difficult conversations with customers, peers and business partners.
    • Proven ability to multi-task effectively and produce accurate, timely results in a fast paced, constantly changing environment
    • Ability to work proactively and constructively in a fast-paced, collaborative, team environment
    • Ability to act with discretion regarding sensitive information
    • Highly motivated self-starter with a positive work ethic
    • Demonstrated proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
    • Strong presentation skills
    • Willing to work any schedule as unexpected circumstances arise, including weekends and holidays, due to our 24/7 environment
    • Must be able to travel 50%-80%
    • This position must pass a post-offer background and drug test

      Physical Demands and Work Environment

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance, and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

  • 22 Days Ago

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Community Relations Program Manager
  • Thaden School
  • Bentonville, AR OTHER
  • Role and Responsibilities Expand on current outreach and programming to ensure diverse populations participate in the School’s auxiliary programs, including summer and rental programs Collaborate with...
  • 3 Days Ago

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Employee
  • The Container Store
  • Little Rock, AR FULL_TIME
  • Overview The Retail Employee / Project Specialist is responsible for performing a range of duties that ensures our customers have an amazing experience whether shopping in our store or picking up an o...
  • 22 Days Ago

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Corporate PR and Media Relations Manager
  • Arvest Bank
  • Lowell, AR FULL_TIME
  • Preferred location is NWA but the selected incumbent can live and work anywhere within the 4 state footprint, AR, KS, OK, and MO. Work hours are Monday through Friday, 8am to 5pm with additional hours...
  • 9 Days Ago

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Travel CNA to New York
  • TOP Employee Travel Nursing
  • Little Rock, AR FULL_TIME
  • Are You a Certified Nurse Aide (CNA)? We have opportunities for travel CNA's in multiple states - excellent pay rates and opportunity for overtime, advancement, and more!! Enjoy the job security and c...
  • Just Posted

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Storm Restoration Representative / Project Manager / Customer Relations Manager
  • Majestic Roofing and Restoration
  • Little Rock, AR FULL_TIME
  • Job description Majestic Roofing and Restoration is currently looking to add 3-5 individuals to our team of storm restoration representatives to assist in handling the influx of insurance claims due t...
  • 6 Days Ago

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Employee Relations Manager
  • IEC CORP GROUP
  • Irvine, CA
  • Job Details Job Location California Irvine IEC - Irvine, CA Salary Range $80,000.00 - $95,000.00 Salary/year Description...
  • 3/28/2024 12:00:00 AM

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Employee Relations Manager
  • Ascendo Resources
  • West Chester, PA
  • Our client is looking for an Employee Relations Manager to join their esteemed team in West Chester, PA. Ascendo is repr...
  • 3/28/2024 12:00:00 AM

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Employee Relations Manager
  • TalentoHC
  • Fort Lauderdale, FL
  • The Manager of Employee Experience is a vital role within an organization that focuses on creating a positive and engagi...
  • 3/25/2024 12:00:00 AM

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Employee Relations Manager
  • The MedElite Group
  • New York, NY
  • MedElite provides innovative solutions for skilled nursing facilities by partnering with long-term care providers and cl...
  • 3/25/2024 12:00:00 AM

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Employee Relations Manager
  • Benihana
  • North Miami Beach, FL
  • Description Position at Benihana Position Summary: Under the direction of the Director of Employee Relations, this posit...
  • 3/25/2024 12:00:00 AM

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Employee Relations Manager
  • Ascendo Resources
  • West Chester, PA
  • Position Overview: As the Employee Relations Manager, you will be responsible for fostering positive employee relations ...
  • 3/25/2024 12:00:00 AM

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Employee Relations Manager
  • Securitas Security Services USA, Inc.
  • SeaTac, WA
  • Employee Relations Manager Location: SeaTac, WA (In Office) Salary $67,725/year We are searching for an Employee Relatio...
  • 3/25/2024 12:00:00 AM

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Employee Relations Manager
  • International Education Corporation
  • Irvine, CA
  • We are looking for an experienced Employee Relations Manager to oversee and manage employee relations matters across our...
  • 3/24/2024 12:00:00 AM

Arkansas (/ˈɑːrkənsɔː/ AR-kən-saw)[c] is a state in the southern region of the United States, home to over 3 million people as of 2018. Its name is of Siouan derivation from the language of the Osage denoting their related kin, the Quapaw Indians. The state's diverse geography ranges from the mountainous regions of the Ozark and the Ouachita Mountains, which make up the U.S. Interior Highlands, to the densely forested land in the south known as the Arkansas Timberlands, to the eastern lowlands along the Mississippi River and the Arkansas Delta. Arkansas is the 29th largest by area and the 33rd...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Employee Relations Manager jobs
$106,022 to $142,107

Employee Relations Manager in Hartford, CT
Employee Relations Manager Anaplan is looking for a dynamic Employee Relations Manager to join our fast growing HR team.
February 06, 2020
Facilitates positive employee relations and development training across the organization.
January 04, 2020
Employee Relations Manager in Reading, PA
Employee relations managers and human resources managers often work together when creating benefits packages.
February 17, 2020
Employee Relations Manager in Little Rock, AR
Employee relations managers typically work full time during normal business hours and report to the head of the human resource department.
November 28, 2019