Employee Performance Specialist jobs in California

Description

About Us:
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Qualifications

Summary: The Logistics Specialist will be responsible for providing proactive feedback and recommendations on handling, control, and communication for all aspects related to a specific customer’s program. Provide guidance and motivation while supporting the team with escalations and complex issues.

Key Responsibilities:

• Receive and compile reports for as needed for each vendor accounts.

• Work closely with internal departments (transportation, facilities, accounting, billing, and PM Team).

• Prepare and report various billing metrics to management.

• Research data, calculate and manage billing for usage-based services such as chasses, detention, and demurrage. 

• Assist with billing processes for both transportation and facility related charges.

• Ensure disputes are processed within the vendor SLA to avoid absorbing unnecessary costs.

• Work with IT for Tickets raised by the facility that need escalation and immediate support.

• Container Inventory report - run report and check if containers are being worked on FIFO and level of priority basis. Communicate with the facilities that are not following the cadence to make necessary improvements.

• Refusals - constantly monitor the refusal frequency at the sites and check with operations what action to be put in place to minimize these.

• Container Demurrage Monitor - Check list of containers in demurrage and verify if this is in line with containers on customs hold. Highlight any gap to the facility to pick up any containers left at Port. Publish daily performance.

• Container Per Diem Monitor - Check list of containers going in per diem in 2 days and check with HUDD for pick up schedule. Once container cross LFD, escalate the report to management. Publish daily performance.

• Weekly Performance Analysis (From ATA to AV, AV to Gate Out, Gate in to Open, Open to Tender, Tender to Pick up) across all sites to understand the current performance to share with Customers the overall lead time.

• Review Customers Weekly SCAN Hygiene report and delegate to facilities for missing milestones due to missing operational updates on system and raising to IT any missing milestone that appear to be EDI issue.

• Support to share with the team any changes in Customers loading guidelines and update the Customers SOP with any changes in operation process.

• Weekly Trailer Dwell Report for trailers in Carrier Notify that are dwelling over 48hrs. Send to Customers to help with yard space management.

• Identify operational issues raised by Customers, update operations OIL List and work with facility to do process observation and find the root cause of the problem. Provide recommendations of changes needed and support PM to raise to management for necessary action.

• Participate in customer HYPERCARE situations to understand issues and assist with corrective actions.

• Point of Contact for Customer to address and resolve problems.

• Proactively monitor all daily activities with brokerage companies for multiple sites.

• Manage Customs record keeping, database entry and filing. Maintenance of all regulatory paperwork and import records.

• Other duties as assigned.

Qualifications:

• Bachelor’s degree preferred but not required.

• Strong analytical skills, combined with detailed practical business acumen.

• Experience with drayage and port activity

• Experience managing carrier and logistics performance monitoring and reporting.

• Proven ability to identify improvement opportunities, perform business, and cost analysis to make recommendations.

• Working simultaneously on multiple, complex projects.

• Ability to work independently, typically initiating own tasks without input/guidance from manager.

• Must possess skillset to work in team environment and have a self-starter attitude.

• Experience in Microsoft Word, PowerPoint, and Microsoft Excel.

Company Benefits:

• Medical
• Dental
• Vision
• 401k Company Match 
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

$67,000-$70,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.  The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.  

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.