Employee Dining Room Manager - Casino jobs in Kentucky

Are you looking for a change? Is it time to start something new? We are looking for a Assistant Food & Beverage Manager with a great attitude to join the Big Spring team. We offer excellent benefits including free meals.

Position Summary

The Assistant Food & Beverage Manager will work with Food & Beverage Director to ensure member satisfaction is met and/or exceeded in all areas of the clubhouse and pool areas as related to food and beverage, cleanliness and maintenance.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Build and maintain positive relationships with the members and their families receive and greet all members throughout the club and pool areas, follow up with members to ensure levels of service and quality have been obtained.

· Handle member complaints concerns and needs. Resolve problems to the satisfaction of involved parties. Ensure proper follow up occurs if necessary. Inform Food & Beverage Director of any incidents and action taken.

· Carryout and uphold all policies set forth by the Board of Directors and the General Manager.

· Interview, select, train, re-train, supervise, coach, counsel, and including, if necessary, termination, front of house staff to achieve exceptional member and guest service in tandem with Food & Beverage Director.

· Assist in staffing, planning, setup, implementation of all F&B activities and special events.

· Maintains proper grooming and uniform presentation from all staff to include name tags.

· Assist in meeting financial goals and budgeted sales and costs expectations in all areas of the Clubhouse and pool to include taking and extending of various inventories. Maintain labor costs by assisting in scheduling, staff reductions at proper times and efficient productivity levels from the staff.

· Apply firm, fair and consistent disciplinary measures up to and including termination to ensure club and departmental policies are followed by the staff.

· Direct staff in their work assignments, working with hands-on approach and leadership by example and through pre-shift meetings and strong levels of positive communication and reinforcement.

· Assist with payroll procedures to ensure proper payroll procedures are followed and there are minimum corrections needed each pay period.

· Responsible for maintaining a clean and safe working environment with continual emphasis on promoting employee and member health and safety. Assists in training staff in proper safety techniques.

· Continually seek out creative ways to improve service levels, increase member perceived value, increase sales volumes and control of costs.

· Assist in programming point of sale system in all areas of the clubhouse.

· Maintain clubhouse and pool facilities at the highest level possible on a daily, hourly and/or minute basis to ensure expected standard of cleanliness and state of repair are continually met. Communicate with the Food & Beverage Director at all times for any necessary repairs or mechanical issues that need attention.

· Ensure that all local, state and federal employment and labor laws are followed at all times. Proper documenting of any disciplinary action taken is required.

· Serves as opening, closing or mid-manager as scheduled by the Food & Beverage Director.

· Works very closely with the Chef and his Culinary Team to ensure proper plate presentation, timeliness of service, member special requests or complaints, efficient and positive flow between front of house and culinary team at all times.

· Responsible as directed by Food & Beverage Director to create, maintain and update any employee training manuals or materials as needed.

· Ensures that all ABC laws pertaining to alcohol are followed to the letter to include carding of any minors, assisting with any member that might need Uber, taxi or a ride from another member where applicable.

· Ready to fill in at any hourly position as the need arises.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

· Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

· Oral Communication - Speaks clearly and persuasively in positive or negative situations.

· Team Work - Balances team and individual responsibilities.

· Ethics - Works with integrity and ethically.

· Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.

· Adaptability - Adapts to changes in the work environment.

· Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

· Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.

· Initiative - Asks for and offers help when needed.

· Judgment - Exhibits sound and accurate judgment.

· Planning/Organizing - Uses time efficiently.

· Professionalism - Approaches others in a tactful manner.

· Quantity - Completes work in timely manner.

· Safety and Security - Observes safety and security procedures.

Education / Experience:

Three (3) years’ experience as an Asst. Food & Beverage Supervisor or Manager with high volume service or an equivalent role OR any equivalent combination of education and experience. Hospitality degree preferred.

Language Ability:

Ability to read and comprehend basic instructions, correspondence, and memos. Proficient knowledge of business English, spelling and punctuation. Ability to proof read and make corrections to a variety of documents and information. Ability to file information accurately and write basic correspondence. Ability to effectively present information in one-on-one and small group situations to customers, staff and vendors.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit, walk, use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required include close, mid-range and distance vision, peripheral vision, depth perception and ability to adjust focus. The employee must be able to circulate a room and stand for up to two hours at a time. Employee will need to climb, balance, stoop, kneel, crouch or crawl, and lift and/or move up to 30 pounds.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Casual dining restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend

Experience:

• Culinary experience: 2 years (Preferred)

Work Location: In person