Employee Communications Supervisor jobs in Nebraska

Employee Communications Supervisor supervises employee communication policies and programs within an organization. Oversees the creation, distribution, and communication of pertinent company documents, materials, and handbooks. Being an Employee Communications Supervisor ensures communication programs follow established guidelines. May require a bachelor's degree. Additionally, Employee Communications Supervisor typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Technical Support Services Supervisor
  • ALLO Communications
  • Lincoln, NE FULL_TIME
  • At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

    We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
    Responsible for the management of technical support specialists, team leads and trainers. Supervises the daily operations of the team in the implementation of daily responsibilities as well as administrative and operational procedures. Reviews work performance of subordinates to determine compliance with division policies, procedures, rules, regulations, and guidelines. Ensures operational plans are aligned with business objectives. Maintain company core values through leadership and development of the team members.

    RESPONSIBILITIES:
    • Executes against assigned organizational strategic, operational, tactical, or behavioral objectives and priorities as defined by organization and or company leadership
    • Demonstrates a learning / growth mindset and emotional intelligence
    • Engages with teammates in regularly scheduled one-on-one meetings
    • Ensures a positive, growth oriented and blame-free work environment
    • Collaborates with, provides support, and demonstrates respect for other leaders and teammates
    • Supervises the daily operations of the team monitoring the leader board and real-time metrics
    • Executes daily task, projects other responsibilities assigned, as well, as adherence to administrative and operational procedures
    • Provides leadership support for cross-team needs “in the moment”. May include: conflict resolution, on-shift performance management, resource realignment, etc. Providing feedback to teammates direct supervisor as needed in writing at the earliest possible moment
    • Monitors the work performance of subordinates to determine compliance with organizational policies, ensuring operational tasks are carried out in accordance with business objectives. procedures, rules, regulations, and guidelines
    • Provides down-stream communication of information changes, new products, processes, etc.
    • Maintains company core values through leadership growth and personal development
    • Engages team members with creating growth and development plans to overcome current gaps, plan for future needs and personal enrichment
    • Evaluates agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
    • Prepares and provides performance reviews, growth and development plans, performance improvement plans and will participate in merit raise and bonus reviews
    • Will travel into different markets occasionally to meet with teammates, direct reports and participate in team building or role building events
    • Expected to participate and be a presence in local ALLO sponsored events.
    • Prepares reports and analyzes data to assist management determine call center goals or to expose trends that may need attention
    • Demonstrates Company’s values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration
    • Serves as customer interfacing escalation point. Investigate customer's problems and find solutions. Communicate with customers via phone, email, or letter
    • Actively collaborates with other department supervisors to provide an exceptional customer experience
    • Completes time-bound processes, internal and external to the team (Timecards, ETO, Expense Reports, Required training, etc) according to required schedules and company policy
    • Other Responsibilities as assigned
    Colorado Residents: typical pay range for this role will be from $24.00 - $26.00 per hour depending on experience.

    EDUCATION:
    • Education Qualifications: Bachelor's Degree or 2 years of relevant job experience
    • Industry knowledge preferred

    EXPERIENCE:
    • Minimum of 1 year experience in a team leadership (Frontline Lead, Supervisor) position
    • ALLO experience preferred

    SKILLS / KNOWLEDGE / ABILITIES:
    • Solid Customer Service leadership experience. (Contact Center experience preferred)
    • Thorough understanding of Contact Center function and core metrics
    • Above average understanding of leadership theory such as adaptive, behavioral and situational
    • Experience with leading and managing remote, hybrid and in-office teams preferred.
    • Enthusiastic and personable, with the ability to adapt and thrive in constant change
    • Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff
    • Domain expertise with Internet, Voice and Data (Business and Residential)
    • Solid problem solving skills with proficient attention to detail
    • Advanced understanding of WAN, LAN, and WiFi Networking technologies and applications
    • Strong analytical skills and ability to convey that information succinctly and clearly
    • Strong interpersonal, teamwork, conflict resolution and negotiation skills
    • Strong time management, organizational, and prioritization capabilities
    • Excellent oral and written communications skills internally and customer-facing
    • Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships
    • Excellent leadership abilities and interpersonal skills with employees, customers and external parties and the ability to develop and drive a team-oriented operational culture.
    • Ability to challenge the status quo with a focus on continuous improvement
    • Demonstrate a commitment to continual learning and personal development
    • Demonstrate what it means to be hungry, humble, smart
    • Experienced in Microsoft 365 and MS Teams

    REQUIREMENTS:
    • Raise objects up to 25 lbs.
    • Remain upright on feet for extended periods
    • Remain stationary for extended periods
    • Ability to communicate information
    • Ability to operate a computer
    • Ability to observe details at far range
    • Travel requirement: 10%
    People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.

    Get ready to plug into the perks at ALLO:
    • Free ALLO Service: We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
    • Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
    • Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
    • Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
    • Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
    • Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.
    ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
    Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at
    recruiting@allofiber.com
    .
    ALLO is a Drug Free and Tobacco Free Workplace.
  • 3 Days Ago

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Outside Sales Reps in Lincoln, NE
  • Charter Communications
  • Lincoln, NE FULL_TIME
  • Average Target Compensation of $105,000 Uncapped Incentives JOB SUMMARY Connect people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new pro...
  • 20 Days Ago

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Retail Sales Specialist - $18.00 per hour, plus commission and incentives!
  • Charter Communications
  • Kearney, NE FULL_TIME
  • AT A GLANCE:Our specialists earn an hourly base pay of $18.00 along with lucrative commission and incentives for targeted hourly earnings of $22.05/hour or $45,864 annually. Top performers in this rol...
  • 23 Days Ago

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Warehouse Operator I
  • Cox Communications
  • Omaha, NE FULL_TIME
  • Everyone knows a chain is only as strong as its weakest link. But you? You're a strong link. Mighty, even. And that's just what we're looking for! As Warehouse Operator I , you'll keep things moving s...
  • 3 Days Ago

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Retail Sales Associate (Part-Time)
  • Cox Communications
  • Washington, NE PART_TIME
  • WASHINGTON, NE, United States19936_R202328804-bb4db5993f4dace0f376723a0dac4fc0Cox Communications PLEASE JOIN US ON December 5 between 3PM and 6PM or December 6th between 9AM- 1PM for an ON SITE HIRING...
  • 3 Days Ago

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Retail Sales Consultant - AT&T
  • PRIME COMMUNICATIONS
  • Papillion, NE FULL_TIME
  • With almost 2,000 AT&T stores coast-to coast, Prime Communications is AT&T's largest authorized wireless retailer in the United States, and we want you to join us as a Retail Sales Consultant! A Retai...
  • 3 Days Ago

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Communications Coordinator
  • Dewberry
  • Fairfax, VA
  • The communications coordinator works in conjunction with the corporate communications department to meet the communicati...
  • 3/28/2024 12:00:00 AM

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Communications Supervisor
  • Northwest CT Public Safety Communication Center
  • Waterbury, CT
  • As a 911 Communications Supervisor, the incumbent will play a crucial role in ensuring the efficient and effective opera...
  • 3/28/2024 12:00:00 AM

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Communications Coordinator
  • Right Corner Consulting Inc.
  • Dallas, TX
  • Right Corner Consulting is an independent Direct Sales & Marketing Firm in Texas immersed in the craft of marketing and ...
  • 3/27/2024 12:00:00 AM

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Communication Coordinator
  • Clear Touch Interactive Inc
  • Greenville, SC
  • Job Description Job Description Description: Title: Communication Coordinator Reports to: Marketing Manager Location/Ter...
  • 3/27/2024 12:00:00 AM

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Communications Coordinator
  • CAI
  • Fort Myers, FL
  • Communications Coordinator Req number: R2200 Employment type: Full time Worksite flexibility: Onsite Job Summary We are ...
  • 3/26/2024 12:00:00 AM

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Communications Coordinator
  • Burness
  • Bethesda, MD
  • Burness is seeking a motivated, organized and creative person to join us in working alongside nonprofits. The ideal cand...
  • 3/24/2024 12:00:00 AM

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Communications Coordinator
  • Jobility Talent Solutions (formerly Samiti Technology)
  • Communications Coordinator - HR (100% Remote) Hours/Shift/Days: Monday - Friday, 9 AM - 5:30 PM Eastern Time Expected le...
  • 3/24/2024 12:00:00 AM

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Communications Coordinator
  • CRH
  • Atlanta, GA
  • CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready...
  • 3/24/2024 12:00:00 AM

The state is bordered by South Dakota to the north; Iowa to the east and Missouri to the southeast, across the Missouri River; Kansas to the south; Colorado to the southwest; and Wyoming to the west. The state has 93 counties and is split between two time zones, with the state's eastern half observing Central Time and the western half observing Mountain Time. Three rivers cross the state from west to east. The Platte River, formed by the confluence of the North Platte and the South Platte, runs through the state's central portion, the Niobrara River flows through the northern part, and the Rep...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Employee Communications Supervisor jobs
$66,528 to $101,298

Employee Communications Supervisor in Rockford, IL
This position is also responsible for coordinating communications distribution.
January 31, 2020
Employee Communications Supervisor in Fayetteville, NC
This compensation analysis is based on salary survey data collected directly from employers and anonymous employees in the United States.
December 12, 2019
Employee Communications Supervisor in Columbus, OH
Based on our compensation data, the estimated salary potential for Employee Communications Supervisor will increase 16 % over 5 years.
February 12, 2020