Employee Communications Director manages the development and implementation of all internal communication programs within an organization. Oversees the design and implementation of communication programs to support and reinforce organizational objectives and comply with regulations. Being an Employee Communications Director manages project deliverables and timelines. Ensures consistent messaging themes and effective content selections. Additionally, Employee Communications Director manages the collaboration with public relations or corporate communications teams to produce clear and consistent communications. Assists in evaluating and selecting vendors to provide support services. Requires a bachelor's degree. Typically reports to a director. The Employee Communications Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Employee Communications Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
JOB SUMMARY
The Spectrum Inbound Sales Directorhas total responsibility for directing Inbound Sales centers as far as performance to budget, staffing to budget, obtainment of quota, and development of this channel as determined by the Senior Leadership team. Responsible for assigned revenue growth targets through current and new customers. This position is responsible for and oversees the Sales reps, Supervisors, and Managers.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Motivate and drive performance of all the call center, as well as make decisions that are in Charter's best interests.
Direct the attainment of key performance indicators including sales, revenue, close rate, bundle sell-in, productivity, quality, and service levels
Direct the budget process including quota setting, roll up of quotas to supervisors and managers, managing departmental expenditures and staying within budget guidelines, and running a fiscally responsible division.
Spearhead ongoing development within all levels of the organization.
Direct the development and implementation of market strategies to gain new market share and be able to make decisions on when and when not to test and/or continue an initiative.
Ensure the Inbound Sales organization is in compliance with laws and regulations relating to call center operations
As the business grows, assist executive leadership in developing business plans that include capacity planning, technological infrastructure development, process improvement, etc.
Direct and recommend necessary corporate initiatives and/or changes needed, to support department growth and compliance.
Create a culture to improve sales performance through better processes, technology and methodologies
Develop sound and timely business practices to drive short and long term sales performance.
Interface with other departments through written and verbal communications, specifically, but not limited to:
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REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Required Education
Bachelor's degree in marketing or related field, or equivalent experience
Required Related Work Experience
WORKING CONDITIONS
Office environment
Travel as required between the existing centers, as well as various Charter offices
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