Employee Communications Director jobs in Pembroke Pines, FL

Employee Communications Director manages the development and implementation of all internal communication programs within an organization. Oversees the design and implementation of communication programs to support and reinforce organizational objectives and comply with regulations. Being an Employee Communications Director manages project deliverables and timelines. Ensures consistent messaging themes and effective content selections. Additionally, Employee Communications Director manages the collaboration with public relations or corporate communications teams to produce clear and consistent communications. Assists in evaluating and selecting vendors to provide support services. Requires a bachelor's degree. Typically reports to a director. The Employee Communications Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Employee Communications Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Director of IT Support and Delivery
  • Hotwire Communications
  • Fort Lauderdale, FL FULL_TIME
  • RESPONSIBILITIES:

    1. Coordinate and lead cross-team efforts to drive innovation for new and emerging technology. 
    2. Design and implement best in class Service Desk operations
    3. Develop and implement multiyear strategies aligning to company goals and industry trends
    4. Build a cohesive and strong leadership team to achieve desired operational and quality goals
    5. Maintain a general understanding of ServiceNow, ITIL Processes, and workflows
    6. Vendor management by establishing necessary governance processes
    7. Operationalize delivery and support of IT End User services
    8. Own and manage Mobility services.
    9. Own and manage Collaboration technology (End User facing) and meeting experiences (Teams, Zoom, Polycom, etc.)
    10. Establish and manage device standards and user profiles for device deployment.
    11. Introduce and leverage industry standard reporting metrics through the usage of KPI's, SLA's and OLA's
    12. Standardize and implement work-level instructions/knowledge management repositories using Knowledge Centered Support (KCS) methodologies
    13. Invoke continuous service improvement methodologies (LEAN, Six Sigma) to drive constant improvement within End User Services
    14. Leverage service management, metrics, self-service, knowledge repositories, and other ticket reduction approaches
    15. Develop relationships with business stakeholders soliciting feedback on ways to improve services and better align with business priorities
    16. Partner with IT and Enterprise Information Security leaders in prioritizing initiatives and strategic projects and working through major incident and remediation efforts.
    17. Develop staffing plans leveraging quantitative information
    18. Support internal initiatives to improve SLAs (Service Level Agreements) and IT Service Desk ticket resolutions, including statistics, Key Performance Indicators, etc.
    19. Gather and analyze metrics to benchmark the end user support team workload/performance and identify trends and issues
    20. Plan and conduct performance appraisals of staff, administer disciplinary action, offer recommendations for raises and promotions when necessary.
    21. Collaborate with other groups in handling and responding to client issues, problem analysis and making requested service improvements
    22. Develop policies and procedures that outline how problems are identified, documented, assigned, and corrected.
    23. Accountable for managing the resource needs of the Service Desk to ensure the team can meet the needs of the business.
    24. Analyze the performance of Service Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions that enhance the quality of service and prevent future problems.
    25. Manage and oversee the training, development, implementation and administration of service desk staff training procedures and policies.
    26. Other duties as required or assigned.

    MINIMUM QUALIFICATIONS:
    To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    • College diploma or University Degree in Information Technology, Computer Engineering, or related field
    • In-depth understanding of Information Technology operations, maintenance and technology support, best practices, and industry trends 
    • 7-10 years total experience with increasing responsibility in incident management, system support, policy and
    • procedure development and problem management processes.
    • 7-10 years total experience with increasing responsibility leading a frontline team
    • 7-10 years experience in leading IT End User Services
    • Experience leveraging best-of-breed ITSM Support tools (i.e. ServiceNow)
    • Experience with enterprise device management and application deployment tools such as Intune, Tanium, Ivanti, JAMF etc.
    • Experience supporting multi-OS platforms (Windows, MAC, Mobile)
    • Intimate knowledge of enterprise-class solutions (Windows 10/11 Pro/Enterprise, MAC OS)
    • Effective communication skills that include writing, speaking and active listening 
    • Decision-making abilities that align with the Organization's goals
    • Proven analytical and problem-solving abilities.
    • Ability to motivate and direct staff members and subordinates

    Preferred:

    • Certification in ITIL Foundation
  • 2 Days Ago

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Operations Director
  • MasTec Communications Group
  • Fort Lauderdale, FL FULL_TIME
  • OverviewAt MasTec Communications Group we build for the future. Yours and ours. As an Operations Director, you will develop new skills, work in a safety-minded environment, and join us in expanding te...
  • 2 Days Ago

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Account Director - Employee Benefits
  • Harden
  • Fort Lauderdale, FL FULL_TIME
  • Account Director – Employee Benefits Looking for a lucrative opportunity to build a book of business and enjoy the benefits of unlimited earning potential? Since 1953, the Harden brand has been synony...
  • 11 Days Ago

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ROOM/SUITE ATTENDANT - HAMPTON INN - FT LAUDERDALE
  • DR HOTEL EMPLOYEE LEASING LLC
  • Lauderdale, FL FULL_TIME
  • DescriptionReports To: Executive HousekeeperSupervises: N/A Job Purpose: To maintain cleanliness of all spaces within the hotel.Job Responsibilities:Make beds in guest rooms.Replenish supplies such as...
  • 18 Days Ago

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HOUSEKEEPING HOUSEPERSON - HAMPTON INN - FT LAUDERDALE
  • DR HOTEL EMPLOYEE LEASING LLC
  • Lauderdale, FL FULL_TIME
  • DescriptionReports To: Executive HousekeeperSupervises: N/A Job Purpose: To perform a combination of tasks which maintain hotel premises in a clean and orderly manner, thereby contributing to a pleasa...
  • 18 Days Ago

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Housekeeping houseperson
  • DR HOTEL EMPLOYEE LEASING LLC
  • Fort Lauderdale, FL FULL_TIME
  • Job Type Full-time, Part-time Description Reports To : Executive Housekeeper Supervises : N / A Job Purpose : To perform a combination of tasks which maintain hotel premises in a clean and orderly man...
  • 18 Days Ago

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0 Employee Communications Director jobs found in Pembroke Pines, FL area

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Director, Sports Communications
  • CELSIUS Holdings, Inc.
  • Boca Raton, FL
  • Description Lead the sports and athlete communications practice at the fastest growing energy drink brand in the world. ...
  • 3/28/2024 12:00:00 AM

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Director, Product Communications
  • CELSIUS Holdings, Inc.
  • Boca Raton, FL
  • Description Lead the product communications and education practice at the fastest growing energy drink brand in the worl...
  • 3/28/2024 12:00:00 AM

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Development & Community Relations Associate
  • LifeNet4Families
  • Lauderhill, FL
  • Job Description Job Description POSITION TITLE: DEVELOPMENT & COMMUNITY RELATIONS ASSOCIATE DEPARTMENT: DEVELOPMENT & CO...
  • 3/27/2024 12:00:00 AM

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Director, Product Communications
  • CELSIUS Holdings, Inc.
  • Boca Raton, FL
  • Description Lead the product communications and education practice at the fastest growing energy drink brand in the worl...
  • 3/25/2024 12:00:00 AM

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Preschool Teacher
  • AMERICAN EAGLE ACADEMY II - NORTH LAUDERDALE CAMPUS
  • Fort Lauderdale, FL
  • Job Description Job Description Preschool Teacher Looking for a reliable, nurturing, and creative Teacher for the Toodle...
  • 3/25/2024 12:00:00 AM

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Assistant Business Development Coordinator
  • Associated Builders and Contractors Florida East Coast Chapter
  • Coconut Creek, FL
  • Job Description Job Description As the Assistant Business Development Coordinator at ABC Institute, you will be instrume...
  • 3/24/2024 12:00:00 AM

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Director, Sports Communications
  • CELSIUS Holdings, Inc.
  • Boca Raton, FL
  • Description Lead the sports and athlete communications practice at the fastest growing energy drink brand in the world. ...
  • 3/24/2024 12:00:00 AM

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Communications (Temp Employee)
  • City of North Miami, FL
  • Miami, FL
  • Salary: $14.00 Hourly Location : City Hall - Administration 776 NE 125 St North Miami, FL Job Type: Part-Time Job Number...
  • 3/24/2024 12:00:00 AM

Pembroke Pines is a city in southern Broward County, Florida, United States. Pembroke Pines' current population is estimated at 170,712 as of 2017. The city had a population of 154,750 as of the 2010 census, making it the second-most populous city in Broward County after Fort Lauderdale, and the 11th-most populous in Florida. It is a principal city of the Miami metropolitan area, which was home to an estimated 6,012,331 people in 2015. Pembroke Pines is located in southern Broward County at 26°00′46″N 80°18′49″W / 26.012913°N 80.313689°W / 26.012913; -80.313689. According to the United Stat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Employee Communications Director jobs
$151,470 to $212,505
Pembroke Pines, Florida area prices
were up 2.9% from a year ago

Employee Communications Director in Kingsport, TN
The Employee Communications Manager develops and executes internal employee communications strategies and plans that engage, align and inspire wireless employees with Verizon s overall strategy and the wireless market s vision and business objectives.
December 13, 2019
Employee Communications Director in Racine, WI
46% of employees generally never know what they are supposed to do after leaving a meeting, according to Entrepreneur.
November 30, 2019
Employee Communications Director in Honolulu, HI
The employee communications manager responsibilities mainly comprise communicating and conveying the most important information to the internal employees as well as keeping in touch with the external sources to facilitate better communication.
February 22, 2020