Employee Communications Director manages the development and implementation of all internal communication programs within an organization. Oversees the design and implementation of communication programs to support and reinforce organizational objectives and comply with regulations. Being an Employee Communications Director manages project deliverables and timelines. Ensures consistent messaging themes and effective content selections. Additionally, Employee Communications Director manages the collaboration with public relations or corporate communications teams to produce clear and consistent communications. Assists in evaluating and selecting vendors to provide support services. Requires a bachelor's degree. Typically reports to a director. The Employee Communications Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Employee Communications Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Overview
The role of the Patient Access Advocate II is vital to our front office operations. This role allows you to expand on your proven customer service and medical technology skill sets and positions you as the expert liaison for patient and clinic relations.
This role primarily focuses on providing excellent customer service, insurance verification, referral management and in some practices orienting Patient Access Advocate I new hires to be set up for success.
Responsibilities
Assists patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing.
Assists new employees with registration workflows.
Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt. Adhere to No Surprise Act.
Follows practice scheduling guidelines for single or multiple clinics and return, referral and testing appointments Assists new employees with appointment scheduling.
Follows office procedures for incoming calls, messages, voice mail and email and coordinate follow up where needed.
Manages referrals and obtains precertification as needed and notifies pre-cert coordinator for follow up.
Creates a positive guest experience through adherence to Steps of Service protocols. Deescalates situations when necessary.
Trains new employees on general clerical support; paperwork, medical records, faxes, scans, filing, typing, etc. Ensures new patient information is delivered in a timely manner.
Mail new patient packets and contact new patients the day before their scheduled appointment. Adhere to no show policy, send letters and document no shows in a timely manner.
Qualifications
EDUCATION : REQUIRED :
High School Diploma or equivalent.
PREFERRED :
Graduate of a certified medical office training course.
EXPERIENCE : REQUIRED :
1 Year clerical experience in medical setting.
Proficient in EPIC Cadence / Prelude
Customer Service experience in healthcare setting.
LICENSURE / CERTIFICATION / REGISTRY / LISTING :
Last updated : 2024-03-24
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