Emergency Dispatcher jobs in Wisconsin

Emergency Dispatcher is responsible for responding to calls for emergency and non-emergency assistance and dispatching law enforcement, fire fighting, or rescue units. Transmits and receives coded and conventional messages. Being an Emergency Dispatcher differentiates between routine, priority, and emergency messages, and initiates or follows through on responses as required. Communicates details of situation and location. Additionally, Emergency Dispatcher enters unit response details into a database. Requires a high school diploma. Typically reports to a supervisor. The Emergency Dispatcher works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Emergency Dispatcher typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Emergency Dispatcher
  • Langlade County
  • Antigo, WI FULL_TIME
  • To apply for this position please visit our website and complete an application at: https://www.co.langlade.wi.us/government/employment/

    LANGLADE COUNTY JOB DESCRIPTION

    EMERGENCY DISPATCHER

    Non-Union Position: Rotating per schedule/40 hours per week

    Department: Sheriff’s Office

    Reports to: Dispatch Supervisor

    Wage: $18.98 to $22.53

    FLSA Status/Hours: Non-Exempt, 40 hours per week, rotating schedule

    Revised: 6/14/2021

    Summary:

    Under the immediate supervision of the Dispatch Supervisor, works directly with law enforcement and fire/EMS personnel following their policy and procedures. The Langlade County Dispatch Center is manned 24 hours a day, 7 days a week. The dispatcher(s) on duty is responsible for several duties during various assigned shifts. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. They shall at all times maintain a clean, neat and proper uniform and appearance. Maintain the department headquarters and all department equipment in a clean, neat manner, keeping it presentable to the public at all times. They shall perform such other tasks or duties as they are requested, assigned and needed.

    Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential function satisfactorily and in a timely manner. The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required or assigned.

    • Maintain CONFIDENTIALITY.
    • Answer 911 emergency and non-emergency calls, dispatching appropriate police, fire, medical or other emergency units. **11 fire departments, five (5) EMT services, three (3) ambulances & three (3) out of county EMT’s (town of Russell, Mattoon and Medic 12). Log all information that’s called in and enter information into computer.
    • Maintain radio contact with law enforcement, fire, and ambulance units within Langlade County and the City of Antigo.
    • Update and maintain all computer records and changes, including all components of the 911 database.
    • Report necessary maintenance and operational needs to appropriate personnel.
    • Generate computerized monthly reports for Crime Information Bureau and National Crime Information Center.
    • Obtain pertinent information from distraught callers.
    • Summarize calls and communicate essential messages effectively.
    • Work semi-independently.
    • Establish and maintain effective working relationships with various officials, agencies, co-workers and the general public using tact and diplomacy.
    • Organize and schedule work cooperatively and effectively with co-workers.
    • TIME System Certified / bi-annual recertification testing (Time System is the computer used to run checks on drivers/vehicles/criminal histories/hits on warrants & other entries)
    • Run traffic stops and criminal histories for all officers.
    • Enter county citations and arrests.
    • Monitor severe weather informing officers and citizens accordingly.
    • Send/Receive teletypes – information from other agencies on crimes in their area, warrant & missing person hits, local criminal checks, complaints, etc.
    • Enter new warrants, missing entries, stolen vehicles, articles, boats, etc. as they come into the office. Must be entered both in the TIME System and in CIS (local system), maintain all paperwork on entries and pass bi-annual audits of entries.
    • Hit confirmation on TIME System entries & cancellations.
    • Update complaints with information supplied by officers.
    • Enter Temporary Restraining Orders/Injunctions TIME System & CIS.
    • Dispatch wrecker services when needed.
    • Miscellaneous filing and record keeping as needed.
    • Updating CID’s in the system with current phone numbers, address, alias names, etc.
    • Validations – verifying entries that are in the TIME system and keeping the entries up to date.
    • Operate the county’s Incident Command Mobile Communications Vehicle.
    • Handle face to face citizen complaints.
    • Notify Highway Department of road issues.
    • Maintain Overnight Parking Log for City of Antigo Police Department.
    • Receive after hour calls from Antigo Department of Public Works, Parks Department, Waste Water Plant and City Gas and page appropriate personnel.
    • Notify electric utilities for lines down and structure fires.
    • Scheduling and organizing prisoner transports.
    • Perform other tasks and duties as needed.

    Specialized responsibilities for designated Emergency Dispatchers:

    • Reviews all complaints documented in the Records Management System to ensure that all information has been entered correctly and completely.
    • Import all crash reports into TraCs database and transmit reports to DOT.
    • Responsible for investigating misuse of 911 system and assigning officers for possible citations.
    • Special Response Team Crisis Negotiator.
    • Update and maintain dispatchers work and time off schedules, update fill sheet as needed.
    • Update and maintain essential phone listings for safety building, squads, county departments and other agencies etc.
    • Responsible for maintaining Nordeg reports for the drug unit and submitting to lead agency.
    • Update and maintain training records for Sheriff’s Office employees.
    • Maintain proper mapping for all of Langlade County roads in conjunction with GIS Dept.
    • Update MSAG errors received from Frontier.
    • Create and update Field Training Officer Manuals as needed.
    • Responsible to maintain inventory of office supplies and forms.
    • Scan accident reports and closed case files as requested.
    • Analyze and prepare Subpoena’s, Summons & Complaints, etc., for deputies to serve as required by the Wisconsin Department of Justice service of Civil Process.
    • Receipt all money received.
    • Mail accident report requests to insurance companies.
    • UCR and Time System Validations.
    • TIME Agency Coordinator. Assuring all Sheriff’s Office employees are properly trained, certified and re-certified in the TIME System.
    • Oversees CIB audit.
    • Compiles and prepares all traffic citations for traffic court.
    • Separate citations based on forfeitures, non-criminal and criminal citations and put in order per the court docket.
    • Enter court dispositions into CIS and maintain a list and post for deputies.
    • Responsible for printing out citations from TraCs, entering into CIS and transmitting them to the Clerk of Courts and District Attorney’s Office.

    Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Must be at least 18 years of age or older
    • U.S. Citizen
    • Must possess a valid Wisconsin Drivers License
    • Must successfully pass oral interviews
    • Must pass drug screening tests and background investigation
    • Must pass medical/physical exam

    Education and/or Experience:

    • High school graduation or GED equivalent.
    • Experience not necessary, on the job training provided.
    • CPR Certification training provided.
    • TIME System training provided.

    Knowledge, Skills and Abilities:

    • Ability to react quickly, efficiently and calmly in an emergency situation and adopt an effective course of action.
    • Ability to efficiently operate various radio emergency frequencies and record required data into computer system.
    • Must be proficient in typing, note taking and other miscellaneous office procedures as requested on a daily basis.
    • Must have excellent verbal and written communications skills.
    • Good mathematical skills.
    • Sound decision-making ability based on training and experience is paramount.
    • Ability to accurately read a map and give clear and concise directions. Become familiar with the City and County.
    • Ability to handle multiple tasks at one time. (Answer phone, listen to radio traffic, enter computer data, etc.)
    • Knowledge of the Federal Communications Commission regulations covering operation of radio and telephone equipment.
    • Knowledge of law enforcement terminology and codes.
    • Knowledge of department computer software.
    • Ability to enter and analyze computer information quickly and accurately.
    • General knowledge of the City/County ordinances and the difference between civil complaints vs. criminal.
    • Knowledge of all county departments and their functions.
    • Knowledge of Departmental Policy & Procedures for both City & County agencies.
    • Knowledge of the location and use of all reference manuals.
    • Ability to answer multi-line phones and transfer calls.

    Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. About 95% of the time is spent sitting, using near and far vision, hearing, talking, and using medium fingering for typing and data entry. Standing, kneeling, walking, stooping, and crouching are performed about 5% of the time. Other actions may be required in unusual or non-regular situations. The department reserves the right to assess the medical and physical fitness of each employee’s ability to fully perform the expected duties of the position.

    Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    100% of the time will be inside in a climate-controlled building and will involve contact with Langlade County employees and the general public.

    The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

    “Non-essential” but duties expected of every dispatcher unless specifically exempted by the Sheriff.

    Equipment used: Computer terminal, printer, copy machine, fax machine, scanner, telephone, radio, paging system, alarm and camera systems and any other technical equipment or software as may be necessary.

    Langlade County is an Equal Opportunity Provider. In compliance with the American Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

    Job Type: Full-time

    Pay: From $20.00 per hour

    Benefits:

    • Dental insurance
    • Employee discount
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Retirement plan
    • Vision insurance

    Schedule:

    • 12 hour shift
    • Day shift
    • Night shift

    Work Location: In person

  • 1 Month Ago

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Emergency Services Dispatcher
  • City of Greenfield
  • Greenfield, WI FULL_TIME
  • The Emergency Service Dispatcher receives calls from the public related to criminal activity, fire or medical emergencies and organizes the response of police and fire units. This person must be able ...
  • 1 Day Ago

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911 Dispatcher- Emergency Management
  • Milwaukee County
  • Milwaukee, WI FULL_TIME
  • Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day. Milwaukee County oversees oper...
  • 2 Days Ago

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911 Dispatcher- Emergency Management
  • Milwaukee County
  • UNKNOWN, WI FULL_TIME
  • Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day. Milwaukee County oversees oper...
  • 2 Days Ago

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Emergency Services Dispatcher
  • City of Franklin, WI
  • Franklin, WI FULL_TIME
  • (City on-line application form is REQUIRED! Do NOT just click on the APPLY NOW button above as Indeed resumes will NOT be reviewed.) Please see full posting and application instructions at: https://ww...
  • 5 Days Ago

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Dispatcher
  • City of Waukesha
  • Waukesha, WI FULL_TIME
  • Attn Applicants: This posting is an eligibility list only - there are no active open positionsAs a 911 emergency dispatcher, the initial first responders' primary responsibility is to receive, process...
  • 18 Days Ago

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Emergency Dispatcher - Huntington, NY
  • Maximum Security
  • Huntington, NY
  • Starting salary for this position: $18- $20 Maximum Security is looking for experienced emergency dispatchers to play an...
  • 3/28/2024 12:00:00 AM

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Security Officer - Top Secret Cleared
  • Allied Universal®
  • King Of Prussia, PA
  • Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers t...
  • 3/28/2024 12:00:00 AM

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Accident Assistance - Emergency Response Specialist for BMW Connected Drive Programs
  • Robert Bosch Tool Corporation
  • Fort Lauderdale, FL
  • Job Description Bosch Service Solutions is a 24 x 7 operation that provides several shift options. The Emergency Respons...
  • 3/28/2024 12:00:00 AM

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Emergency Dispatcher
  • RPM Staffing Professionals Inc.
  • Paris, TX
  • Job Description Job Description Hiring a 911 Dispatcher for the Paris Tx area! This is skilled, responsible work on an a...
  • 3/27/2024 12:00:00 AM

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Armed Security Guards & Patrols
  • IRON DELTA SECURITY
  • Los Angeles, CA
  • Job Description Job Description Armed Security Guards & Patrols - We are looking for Armed Security Guards for Standing ...
  • 3/27/2024 12:00:00 AM

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Emergency Dispatcher I>
  • California State Gov
  • Rialto, CA
  • California State Gov - JobID: 3961990 [Dispatcher Coordinator / Telecommunicator] As a Dispatcher at the State of Califo...
  • 3/25/2024 12:00:00 AM

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Communications Specialist (Emergency Dispatch Trainee)
  • Hall Ambulance
  • Bakersfield, CA
  • Hall Ambulance Service, Inc. has served the Kern County Community for over 50 years. Join us in building a future based ...
  • 3/25/2024 12:00:00 AM

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Emergency Dispatcher
  • ACL Digital
  • Mesa, AZ
  • Duration : 12 Months with possible extension Schedule hours are currently 7AM - 3PM, but dispatch center operates 24x7x3...
  • 3/24/2024 12:00:00 AM

Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast. With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Emergency Dispatcher jobs
$37,938 to $48,307

Emergency Dispatcher in Columbus, OH
A variety of tasks come into play as 911 Dispatchers work to coordinate the appropriate response to callers’ situations.
October 05, 2019
Emergency Dispatcher in Philadelphia, PA
New Jersey has set statewide training standards for telecommunicators who work at Public Safety Answer Points, or PSAPs; these are the centers where 911 calls are first received.
November 12, 2019
Emergency Dispatcher in Shreveport, LA
We’re responsible for taking the 911 calls, dispatching the units (fire fighters, paramedics, and police officers) to the scene and keeping everyone up to date on what is going on.
November 25, 2019