Emergency Dispatcher jobs in Troy, MI

Description

• Know a lot about Michigan's geography?
• Like to make schedules?
• Love talking to all kinds of people?

DNC Logistics prides itself on its ability to troubleshoot and solve our customers' complex transportation problems.

If you are looking to work for a company that embraces new technology, this position might be right for you. If you love to talk, problem solve, and can help customers with their problems to ensure excellent customer service, we want to chat with you.

Responsibilities

• Coordinate and manage the most efficient loads to remain cost-effective as a company, combining shipments based on their routes and timeline to minimize how many trucks and drivers are out.
• Determine the best delivery methods and negotiate rates directly with customers, and get the necessary documents and permits that drivers will need
• Manage all loads and ensure delivery times are met with every situation
• Answer incoming calls and manage incoming emails to customers and vendors
• Dispatch work orders to drivers through dispatch software
• Requirements

Benefits

• Health, vision, and dental insurance
• 401K and employer matching
• Flexible PTO
• Life and disability insurance
• Paid holidays
• Employee support program
• Flexible spending account for medical and childcare expenses

Requirements

• Significant understanding of Michigan geography
• Dispatching experience
• Strong phone contact handling skills and active listening skills
• Strong computer skills
• Ability to work with different personalities
• Ability to multi-task, prioritize, and manage time effectively
• High school degree or equivalent