Emergency Dispatcher jobs in San Antonio, TX

Emergency Dispatcher is responsible for responding to calls for emergency and non-emergency assistance and dispatching law enforcement, fire fighting, or rescue units. Transmits and receives coded and conventional messages. Being an Emergency Dispatcher differentiates between routine, priority, and emergency messages, and initiates or follows through on responses as required. Communicates details of situation and location. Additionally, Emergency Dispatcher enters unit response details into a database. Requires a high school diploma. Typically reports to a supervisor. The Emergency Dispatcher works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Emergency Dispatcher typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Emergency Dispatcher
  • New Braunfels, City of (TX)
  • New, TX FULL_TIME
  • Under general supervision, responds to emergency and non-emergency calls for law enforcement, fire and emergency services; identifies and dispatches appropriate public safety units, and gathers and relays critical information.The following duties ARE NOTintended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
    • Provides dispatch services for multiple City departments; follows and complies with New Braunfels Police Department (NBPD) policies and procedures to assure the safety of Police Officers, Firefighters, other emergency services personnel, and the public.
    • Answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and emergency services officers in a concise, organized and understandable manner; notifies critical incidents to City personnel as required.
    • Provides information, instructions and assistance to the public within scope of authority. 
    • Provides dispatch services for multiple City departments; keeps track of a wide variety of law enforcement and emergency services agencies, resources, personnel, incidents and trends.
    • Provides detailed call information to officers as needed; maintains status and awareness of NBPD patrol unit locations; monitors message traffic and relays information to Officers.
    • Performs inquiries and criminal history checks for Officers through National Crime Information Center (NCIC), and Texas Law Enforcement Telecommunications System (TLETS).
    • Enters emergency assistance calls into the computer aided dispatch (CAD) incident logs; inputs law enforcement and criminal justice system information into the TLETS & NCIC computer system as directed; enters and processes data for records, reports, forms, and files; maintains and updates records, files, and system databases ensuring accuracy; queries databases, collects statistical data and compiles data for reports.
    • Contacts and communicates with other law enforcement, agencies, jurisdictions, and emergency services agencies for additional information and resources as needed, and relays information regarding incidents; maintains a variety of law enforcement and emergency services agencies, resources, personnel, incidents, and trends.
    • Receives and sends information to and from other agencies and jurisdictions.
    • Maintains the absolute confidentiality of all records and information.
    • Performs other duties as assigned or required.
    High school diploma or GED, AND one year of customer service experience, preferably in a high volume call center; OR an equivalent combination of education and experience.  Experience with Spillman CAD/RMS preferred. Must be able to pass a typing test with a minimum of 22 words per minute. Some college education is preferred.  Must be able to read, speak, and write English fluently.

    Other Requirements:
    This position requires maintaining absolute confidentiality of all records and information.  Therefore, you will be required to submit to a pre-employment polygraph examination as part of the pre-employment screening process.

    Required Licenses or Certifications:
    • Must obtain or be able to obtain a Texas Commission on Law Enforcement (TCOLE) Telecommunicators License, certificates in Emergency Medical Dispatch, and TLETS/NCIC systems within one year of date of hire. 
    • Ability to learn and follow City policies and procedures.
    • Police Department policies and procedures.
    • Personal computers, and related law enforcement communications equipment.
    • Local and regional geographical area, road systems, and the locations of landmarks and buildings.
    • Principles of record keeping, case files and records management.
    • Legal system and law enforcement agency terminology.
    • Applicable state and Federal rules, codes and regulations;
    • Modern public safety principles, procedures, and operations.
    Required Skill in:
    • Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
    • Obtaining accurate information from hostile or emotional callers.
    • Communicating clearly and concisely and relaying details accurately.
    • Recalling names, numbers and locations, and reading maps quickly and accurately.
    • Operating a personal computer utilizing specialized software, and entering information into a computer system with speed and accuracy.
    • Public relations and customer service.
    • Effective communication, both verbal and written.
    Physical Demands / Work Environment: 
    • Work is performed in a fast paced, high volume call center environment; subject to sitting, standing, bending, and reaching for extended periods of time; and ability to safely pull, push, lift, and carry items weighing up to forty (40) pounds.
    • May be required to work immediately before, during or after an emergency or disaster.
    • NOTE:  This position is designated safety and/or security sensitive.
  • 1 Day Ago

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Highway Emergency Response (HERO) Dispatcher - San Antonio
  • Serco North America
  • San Antonio, TX FULL_TIME
  • Position Description Join Serco as a HERO Dispatcher in San Antonio, Texas! Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the pur...
  • 1 Month Ago

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Highway Emergency Response (HERO) PM Dispatcher - San Antonio
  • Serco North America
  • San Antonio, TX FULL_TIME
  • Position Description Join Serco as a HERO Dispatcher in San Antonio, Texas! Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the pur...
  • 4 Days Ago

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Dispatcher
  • San Antonio, TX
  • San Antonio, TX FULL_TIME
  • JOB SUMMARY: Receive and dispatch emergency and non-emergency requests for ground and air ambulance responses. Direct inbound and outbound telephone calls to appropriate departments, internal and exte...
  • 18 Days Ago

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Dispatcher
  • Robert Half
  • Schertz, TX PER_DIEM
  • There is an opening for someone who is results-oriented and deeply passionate about growing their careers in the Contracting industry as a Dispatcher with a company working with Robert Half. You'll su...
  • 21 Days Ago

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Dispatcher
  • Trinity Towing
  • San Antonio, TX FULL_TIME
  • Job Overview:We are seeking a highly organized and detail-oriented individual to join our team as a Dispatcher. As a Dispatcher, you will play a crucial role in coordinating the transportation and log...
  • Just Posted

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0 Emergency Dispatcher jobs found in San Antonio, TX area

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Utility Driver-Multiple Servic
  • Clean Harbors
  • San Antonio, TX
  • Clean Harbors in San Antonio, TX is seeking a Territory Class B Driver (Utility Driver) to provide primary route coverag...
  • 3/28/2024 12:00:00 AM

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JR Associate Sales Representative, San Antonio, TX
  • Strykermeded
  • San Antonio, TX
  • **JR Associate Sales Representative, San Antonio, TX** **San Antonio, TX, US** **COVID-19 vaccination requirements** Str...
  • 3/28/2024 12:00:00 AM

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School Bus Driver - Basse
  • Legacy Traditional Schools
  • San Antonio, TX
  • Ignite your desire to be the best! Imagine an energy so positive, so powerful, it ignites your desire to be the best, in...
  • 3/28/2024 12:00:00 AM

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San Antonio 50 Grocery - Overnight Stocker - Part-Time
  • H-E-B
  • San Antonio, TX
  • Job Description: Would you like to have a built-in workout as part of your job? We need hard-working, night-owl Partners...
  • 3/28/2024 12:00:00 AM

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Material Handling Equipment Technician II - Forklift Mechanic
  • SYSCO
  • New Braunfels, TX
  • Company: US0013 Sysco Central Texas (Division of USA I) Zip Code: 78132 Minimum Level of Education: High School or Equiv...
  • 3/27/2024 12:00:00 AM

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Regional Truck Driver - $5,000 Sign-on Bonus
  • Commercial Metals Company
  • Seguin, TX
  • it's what's inside that counts This position comes with a $5,000 Sign-on Bonus! There's more to CMC than our steel produ...
  • 3/27/2024 12:00:00 AM

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Fleet Manager
  • SOURCE POWER LLC
  • San Antonio, TX
  • Job Description Job Description Fleet and DOT Manager Job details Salary $70,000 - $85,000 a year Job Type Full-time Off...
  • 3/24/2024 12:00:00 AM

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Scheduler II
  • US Anesthesia Partners
  • San Antonio, TX
  • Job Description Job Description Performs all aspects of scheduling, including daily, nightly and weekend assignments as ...
  • 3/24/2024 12:00:00 AM

San Antonio (/ˌsæn ænˈtoʊnioʊ/; from Spanish, "Saint Anthony"), officially the City of San Antonio, is the seventh-most populous city in the United States, and the second-most populous city in both Texas and the Southern United States, with more than 1.5 million residents. Founded as a Spanish mission and colonial outpost in 1718, the city became the first chartered civil settlement in present-day Texas in 1731. The area was still part of the Spanish Empire, and later of the Mexican Republic. Today it is the state's oldest municipality. The city's deep history is contrasted with its rapid rec...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Emergency Dispatcher jobs
$37,145 to $47,296
San Antonio, Texas area prices
were up 1.2% from a year ago

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