Emergency Dispatcher is responsible for responding to calls for emergency and non-emergency assistance and dispatching law enforcement, fire fighting, or rescue units. Transmits and receives coded and conventional messages. Being an Emergency Dispatcher differentiates between routine, priority, and emergency messages, and initiates or follows through on responses as required. Communicates details of situation and location. Additionally, Emergency Dispatcher enters unit response details into a database. Requires a high school diploma. Typically reports to a supervisor. The Emergency Dispatcher works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Emergency Dispatcher typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Imagine if you were given an opportunity to connect with others who want to keep our community the most livable and safe it can possibly be. If you like fast paced work, you may be a great addition to our Emergency Services Dispatch team. Make a difference with the City of Hutchinson!
An Emergency Communications Dispatcher receives emergency and non-emergency calls from the public requesting police, emergency medical, fire suppression or other services within Reno County. This position is primarily responsible for obtaining the critical information needed to ensure proper and timely response to emergency and non-emergency situations.
The position must work within the complexity of the different guidelines provided by multiple user departments and is responsible for making complex decisions based on availability and type of response units, location, system status and many other judgment factors. This position performs emergency and non-emergency dispatching duties for 42 entities, including all fire, law enforcement and emergency medical personnel in Hutchinson and Reno County.
Environment Conditions & Physical Demands
Dispatchers continuously weigh and evaluate large volumes of information and consider numerous factors in determining the appropriate responses to requests such as: nature of the incident, proper response agency, availability of resources, potential safety of the caller and response personnel, geographic location of incident, emotional and physical condition of caller, and criminal involvement. One or more persons' safety and/or life may be dependent upon these decisions.
Dispatchers must report for duty as ordered in emergencies such as severe weather or disasters, regardless of personal considerations. Because the Emergency Communications Center must be staffed at all times, mandatory overtime may be assigned at any time with little or no advance notice or vacation time may be declined due to the minimum staffing levels. Dispatchers may be assigned to either a day or night shift and their assigned shift and/or days off may be changed to meet the operational requirements of the Department.
Work is performed in a secure windowless facility. Work environment is often noisy and distracting and the employee must be able to concentrate on their jobs for extended time periods while other personnel are taking calls, people are walking around them, and conversations are taking place in close proximity to them. Due to unpredictable workload, regular work and meal breaks are not scheduled and may be taken only if the workload allows. In addition to the above, with or without reasonable accommodation, employees in this job must possess sufficient:
Supplemental Information
Automatic Disqualifiers for Hutchinson Police Department - Emergency Services Dispatch Applicants
At the time of your submission of this Application for Employment, a criminal history check will be conducted by the Hutchinson Police Department and your background will be closely examined. Failure to meet any of the following requirements will result in immediate disqualification:
It is important that you truthfully and thoroughly answer all questions contained in this Application for Employment including but not limited to any criminal and dishonest conduct. The disclosure of criminal conduct, dishonest conduct, or civil litigation on this application will not necessarily result in your rejection for employment.
Please be advised that if disqualified, our agency may not be able to share the specific records resulting in your disqualification due to federal and state regulations. However, we will direct you to the applicable law enforcement agency to retrieve and potentially solve any disputes.
A DAY IN THE LIFE:
WHAT YOU'LL NEED FOR SUCCESS:
BENEFITS:
The City of Hutchinson employs over 400 employees that serve our community every day. City employees make Hutchinson a great place to live, work, and play. We take pride in our work, and it shows. Come be a part of a workforce that makes a difference! We're always looking for talented, self-motivated individuals to join our team.
City of Hutchinson is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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