Emergency Dispatcher is responsible for responding to calls for emergency and non-emergency assistance and dispatching law enforcement, fire fighting, or rescue units. Transmits and receives coded and conventional messages. Being an Emergency Dispatcher differentiates between routine, priority, and emergency messages, and initiates or follows through on responses as required. Communicates details of situation and location. Additionally, Emergency Dispatcher enters unit response details into a database. Requires a high school diploma. Typically reports to a supervisor. The Emergency Dispatcher works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Emergency Dispatcher typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Find your purpose helping people facing potential danger get the help they need as quickly as possible. Be the calm in their chaos. Impact their safety. Essentially, you’ll be 9-1-1 for the people who work at or visit our facilities.
CentraCare launched a new emergency communications center to improve safety for our staff in early July and we are looking for the people to help us be successful!
In this position, you’ll take calls from CentraCare employees who may be facing safety challenges with a patient or visitor.
As a dispatcher, you’ll receive emergency and non-emergency calls for a multitude of potential needs (Security, medical, life safety, alarms, etc.). You’ll query callers quickly and effectively to obtain detailed incident information, and repeat information received from callers accurately in what could be high-stress situations. You’ll need to prioritize calls and initiate appropriate actions based on the incident type and its importance. You’ll be the liaison to local public safety partners (Police, Fire, EMS) in emergency situations and coordinate proper response.
You’ll succeed in this role if you remain calm and professional in high stress situations and possess strong communication skills. That includes communication in writing, by phone, on portable radios, face-to-face and any other type of interaction you can think of with another person. Strong listening skills are incredibly important. Additionally, we recommend you can type 40 words per minute or more, considering the sometimes fast-paced nature of this job.
Training or education in public safety or criminal justice, and/or experience as a dispatcher (for a county, EMS organization, bus company, tow company or cab company), first responder (fire, police, EMS, security),
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CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.
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