Emergency Dispatcher jobs in Rochester, NH

Emergency Dispatcher is responsible for responding to calls for emergency and non-emergency assistance and dispatching law enforcement, fire fighting, or rescue units. Transmits and receives coded and conventional messages. Being an Emergency Dispatcher differentiates between routine, priority, and emergency messages, and initiates or follows through on responses as required. Communicates details of situation and location. Additionally, Emergency Dispatcher enters unit response details into a database. Requires a high school diploma. Typically reports to a supervisor. The Emergency Dispatcher works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Emergency Dispatcher typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Dispatcher
  • WillScot | Mobile Mini
  • Salisbury, MA FULL_TIME
  • At WillScot Mobile Mini ( NASDAQ WSC ), our 4000 people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve.

    We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240 locations across the United States, Canada, and Mexico.

    Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent.

    We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self.

    For more about WillScot Mobile Mini and who we are, click here . Build your future with us!

    ABOUT THE JOB :

    The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel.

    They will be a key decision maker in determining which transportation means (in-house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units.

    This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning.

    A successful Dispatcher will adhere to WSMM safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WSMM Core Values of Collaboration, Empowerment, Excellence, and Innovation.

    WHAT YOU'LL BE DOING :

    Environment, Health & Safety

    • Conducts business in compliance with all Environmental Health & Safety Policies.
    • Conducts periodic safety meetings as well as updating safety documents and logs.
    • Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.
    • Supervisory Responsibilities
    • Provides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable :
    • Drivers
    • Field Service Techs
    • Set Up Crews
    • Transportation Coordinators
    • Branch Coordinator
    • This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
    • This role owns DOT compliance within an assigned territory

    Fleet & Efficient Use of Resources

    • Sets daily / weekly / monthly priorities for the team
    • Schedule and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit margin
    • Schedules and assigns services and maintenance calls supporting customers on rent
    • Reviews next day / week / month deliveries and pick-ups and develops a dispatch plan
    • Load level volume with end to end customer communication
    • Create and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit
    • Coordinate employees, or vendors and contractors for timely completion of complex installation and removal
    • Monitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors
    • Ensures Drivers collect appropriate documentation and signatures related to delivery / pick-up of units
    • Ensure drivers document damages at retrieval and return
    • Monitors and documents DVIR and preventative maintenance files
    • Ensures all daily / weekly / monthly paperwork is completed, recorded and filed
    • The ability to tracks drivers / venders through digital applications for on time excellence
    • Works to schedule deliveries / pick-ups outside of current dispatch schedule as appropriate
    • Assists Drivers in change of schedule or route issues, when necessary
    • Communicates with customers to assist in scheduling daily / weekly / month activities
    • Confirm site readiness, delivery access and permitting
    • Define and maintain office / administrative procedures. Act as local coordinator and / or point of contact for branch activities such as time keeping / payroll, accounts payable / receivable, purchase orders, filing, and reception duties
    • May manage one or more Branch Administrative employees
    • Review Drivecam coaching opportunities and take action as necessary
    • Conducts performance discussions and training
    • Other duties as assigned

    EDUCATION AND QUALIFICATIONS :

    • High school diploma, GED, or 3 years of applicable experience
    • 2 years’ work experience
    • 2 years’ experience managing one or more employees OR 1 year of experience with WillScot Mobile Mini
    • MS Office / Excel / Word / Outlook experience
    • Experience working directly with customers by phone and email
    • Strong customer service orientation, active listening, excellent oral / written communication
    • Ability follow direction and meet deadlines in a fast-paced environment
    • Experience applying creativity to problem-solving
    • Build sustainable relationships and trust with vendors through open, proactive communication
    • Ability to effectively manage multiple, changing priorities in a fast-paced environment

    Preferred Requirements

    • 3 years logistics experience
    • Scheduling, route planning and optimization
    • Familiarity with CRM system or other contact management platform
    • Salesforce experience
    • Familiarity with DOT compliance and vehicle telematics
    • Hours of Service regulations, Electronic Logging Devices, permitting, etc.
    • Experience working with outside vendors, including pricing and schedule negotiations

    Personal Characteristics

    • Lead by example through living our values :
    • Dedicated to Health & Safety
    • Committed to Inclusion & Diversity
    • Driven to Excellence
    • Trustworthy & Reliable
    • Devoted to Our Customers
    • Community Focused

    LI-MT1

    Disclaimer : This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required.

    Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

    WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training.

    We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!

    Last updated : 2024-03-25

  • Just Posted

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Dispatcher
  • Unitil Service Corporation
  • Exeter, NH FULL_TIME
  • Our CompanyMore than a utility company, Unitil provides energy for life.Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility...
  • 17 Days Ago

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Veterinary Technician - ER/ICU
  • Veterinary Emergency & Surgery Hospital
  • Brentwood, NH FULL_TIME
  • SMALL ANIMAL VETERINARY TECHNICIANS WANTED ________________________________________ ER Veterinary Technicians Veterinary Emergency and Surgery Hospital of Brentwood is seeking Veterinary Technicians f...
  • Just Posted

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Patient Care Tech
  • Portsmouth Regional Hospital - Seabrook Emergency...
  • Seabrook, NH FULL_TIME
  • Introduction Do you have the career opportunities as a(an) Patient Care Tech you want with your current employer? We have an exciting opportunity for you to join PORTSMOUTH REGIONAL SEABROOK - FSER wh...
  • 21 Days Ago

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Patient Care Tech
  • Portsmouth Regional Hospital - Dover Emergency...
  • Dover, NH FULL_TIME
  • Introduction Do you have the career opportunities as a(an) Patient Care Tech you want with your current employer? We have an exciting opportunity for you to join PORTSMOUTH REGIONAL DOVER - FSER which...
  • 27 Days Ago

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Electric Distribution Dispatcher I
  • Unitil Service Corporation
  • Exeter, NH FULL_TIME
  • Our Company More than a utility company, Unitil provides energy for life. Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utili...
  • Just Posted

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0 Emergency Dispatcher jobs found in Rochester, NH area

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School Van Driver Non CDL
  • HOME BASE TRANSPORTATION LLC
  • Pembroke, NH
  • Job Description Job Description About the Role: A School Van Driver Non CDL works on a transport vehicle to provide safe...
  • 3/28/2024 12:00:00 AM

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Dining Services - Manager in Training
  • Healthcare Services Group, Inc.
  • Rochester, NH
  • Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, ...
  • 3/28/2024 12:00:00 AM

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Fire Chief
  • Town of Kensington
  • Exeter, NH
  • FIRE CHIEF POSITION The Town of Kensington seeks a Fire Chief to lead Kensington Fire Rescue, its all-hazards municipal,...
  • 3/27/2024 12:00:00 AM

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Bus Driver (CDL Not Required) - Mid-State Transit - PT
  • Community Action Program Belknap-Merrimack
  • Concord, NH
  • Come join the amazing Community Action Program of Belknap-Merrimack Counties team! We are a private non-profit committed...
  • 3/27/2024 12:00:00 AM

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Supervisor II, Construction (Electric Utility Distribution)
  • Liberty
  • Salem, NH
  • Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an...
  • 3/27/2024 12:00:00 AM

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HazMat Industrial Services Driver/Tech - CDL (B)
  • Republic Services, Inc.
  • Portsmouth, NH
  • Republic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world. W...
  • 3/26/2024 12:00:00 AM

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Material Coordinator Lead - Haiti
  • Amentum
  • Concord, NH
  • Amentum, a large government contract company, is seeking a Material Coordinator Lead for a pending contract award in Hai...
  • 3/26/2024 12:00:00 AM

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24-003 Public Safety Dispatcher I
  • City of Dover, NH
  • Dover, NH
  • The Public Safety Dispatch Center is the processing point for virtually all police and fire department telephone and com...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 45.8 square miles (118.6 km2), of which 45.4 square miles (117.6 km2) is land and 0.3 square miles (0.8 km2) is water, comprising 0.79% of the town. Rochester is drained by the Salmon Falls, Isinglass and Cochecho rivers. The highest point in Rochester is a southern extension of Nute Ridge, at 581 feet (177 m) above sea level, occupying the northern corner of the city. New Hampshire Route 16 (the Spaulding Turnpike) is a controlled-access highway that passes through the city, leading north towards Conway and south to Do...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Emergency Dispatcher jobs
$39,548 to $50,357
Rochester, New Hampshire area prices
were up 1.4% from a year ago

Emergency Dispatcher in Rochester, NY
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December 28, 2019
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Dispatchers who work at PSAPs must complete approved telecommunicator courses.
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Like the job of a first responder, emergency dispatchers most often work within their own communities, thereby serving the citizens who live there.
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Fairbanks Emergency Communication Center is Hiring Dispatchers.
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