Emergency Dispatcher is responsible for responding to calls for emergency and non-emergency assistance and dispatching law enforcement, fire fighting, or rescue units. Transmits and receives coded and conventional messages. Being an Emergency Dispatcher differentiates between routine, priority, and emergency messages, and initiates or follows through on responses as required. Communicates details of situation and location. Additionally, Emergency Dispatcher enters unit response details into a database. Requires a high school diploma. Typically reports to a supervisor. The Emergency Dispatcher works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Emergency Dispatcher typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a highly organized and detail-oriented individual to join our team as a Dispatcher. As a Dispatcher, you will play a crucial role in coordinating and managing the daily medical equipment deliveries. This is a full-time position with opportunities for growth and advancement.
Duties:
- Receive and process customer orders
- Coordinate with drivers and logistics personnel to ensure timely delivery of goods
- Utilize internal software management systems to track orders and optimize routes
- Monitor driver schedules and communicate any changes or delays to customers
- Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a professional phone etiquette
- Perform data entry tasks accurately and efficiently
- Collaborate with various departments to ensure smooth operations and customer satisfaction
- Maintain accurate records of orders, driver logs, and other relevant documentation
Requirements:
- Previous experience as a Dispatcher or in a similar role is preferred
- Strong computer skills including data entry proficiency
- Excellent organizational skills with the ability to multitask and prioritize effectively
- Knowledge of the hospice industry is a plus but not required
- Ability to work in a fast-paced environment with tight deadlines
- Strong problem-solving skills and attention to detail
- Must be available for an on call rotation
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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