Emergency Dispatcher jobs in Nevada

Emergency Dispatcher is responsible for responding to calls for emergency and non-emergency assistance and dispatching law enforcement, fire fighting, or rescue units. Transmits and receives coded and conventional messages. Being an Emergency Dispatcher differentiates between routine, priority, and emergency messages, and initiates or follows through on responses as required. Communicates details of situation and location. Additionally, Emergency Dispatcher enters unit response details into a database. Requires a high school diploma. Typically reports to a supervisor. The Emergency Dispatcher works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Emergency Dispatcher typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Emergency Communications Dispatcher
  • City of Sparks
  • Sparks, NV FULL_TIME
  • Are you looking for a meaningful career that has a positive impact on the community? If you answered yes, come join the Sparks Police Department! We proudly display Where Community Comes First on the police vehicles, a motto developed by our front lines. While carrying out the vision to implement innovative strategies to prevent crime, promote excellence in leadership and serve the community, you will also receive a generous and competitive salary, benefit package, tuition reimbursement, bilingual pay (when applicable) and retirement plan. People who come to Sparks stay in Sparks. It’s more than a job – it’s a career that has so much to offer. Apply here to start the process.

    Emergency Communications Dispatchers answer calls from the public and communicate via radio with police officers regarding all types of emergencies and non-emergencies. The City of Sparks is seeking individuals who demonstrate the ability to calmly work with the citizens of Sparks and police officers while using a multi-line telephone system, radio network panel, and Computer Aided Dispatch (CAD) system to receive, prioritize, and process calls for police services.

    Not sure if you have what it takes? There are resources for you! 

    Prepare for the Civil Service Exam by understanding exactly what is on the test. A sample exam can be found and taken at the following website: http://criticall911.com/dispatcher-testing/applicants/ 

    Are you ready to take the next step? If so, take a look at these Application Tips:

    • Fill out the online application completely. This means that you provide details and don’t leave any section blank. 
    • The Qualifications section below is your cheat sheet to understand what the recruiter is looking for on your application. Use this to your advantage.
    • One step is eliminated for you! Do not attach resumes or cover letters. The City of Sparks is not collecting or reviewing these items with the application.

    **NEW** Don't forget to enable TEXT messaging in your application before you hit submit!  This feature will allow the recruiter to send you reminders and notices as you move along in the process.  

    This is a CONTINUOUS RECRUITMENT, meaning that applications are accepted year-round. You may submit one application in a 365 day period.

    Typing Test:

    This position requires the ability to type at 45 net words per minute. Applicants must attach a valid typing certificate to their application. Typing certifications may be obtained from a public/private employment agency or school. Certifications must have been obtained within the last 12 months, the test should be a minimum duration of three (3) minutes and the certificate must possess a signature from the certifying agency. On-line certifications will NOT be accepted. If you haven't completed a typing test/certification as listed above, please see below for ways to obtain one. 
     
    Nevada Job Connect (EmployNV) offers typing tests/certifications. To find a location visit: 
    www.nevadajobconnect.com 


    Civil Service Examination Candidates who meet minimum qualifications will receive an e-mail invitation to schedule their Civil Service Exam. The exam is offered online and is proctored by our HR team via ZOOM. Plan to spend up to three hours for the testing process. This exam only works on computers/laptops. iPads, other types of tablets, mobile phones and the internet browser Safari on Mac computers, are not compatible. If you do not have access to a computer/laptop, you can make an appointment with HR to take your test in person. 

    Emergency Communication Dispatcher testing dates are currently offered monthly. Candidates who apply by the last day of the current month and meet the minimum qualifications will be eligible to test the following month. 

    Candidates who pass the exam will be placed on an eligibility that will be good for up to one year. The department will call candidates from that list as vacancies arise. Those candidates that successfully complete the interview step will move onto the background step. 

    The background process constitutes a comprehensive investigation in which the department runs a State of Nevada and national fingerprint check as well as a Wants/Warrants check to confirm the candidate has no felony or gross misdemeanor arrests without disposition, no felony or gross misdemeanor convictions or to confirm that the applicant is not a fugitive from justice.  

    If you have any questions, please email hrstaff@cityofsparks.us or call Human Resources at (775) 353-2345. The City of Sparks is an Equal Opportunity Employer.


    DESCRIPTION

    Receive 911 system emergency and non-emergency calls. Dispatch assignments according to established police and fire procedures. Operate various communications center equipment simultaneously.

     

    DISTINGUISHING CHARACTERISTICS

    None.

    Applicants must possess the following minimum qualifications to continue in the recruitment process:


    Education and Experience:

    Associates Degree or equivalent

     

    or

     

    High School Diploma or equivalent and two (2) years of general clerical experience involving computer operations, public contact and meeting deadlines. 

     

    Licenses and Certificates:

    As of 8/21/2023: At time of application - candidates must submit a typing certificate that reflects the candidate's ability to accurately type forty-five (45) net words per minute. Online certifications are not accepted. 


    Must possess within six (6) months of hire and maintain throughout employment, a valid NCIC/NCJIS certification.


    Must possess within six (6) months of hire and maintain throughout employment, a valid EFD certification. 

     

    Specified positions may require possession and maintenance of the equivalent to a valid Nevada Class C driver's license within thirty (30) days of hire.

    Receive and evaluate 911, police and fire emergency and business calls. Transfer calls to appropriate parties or create a call to dispatch police and fire units to emergency locations.  Receive non-emergency information from callers, personnel, and outside agencies and disseminate to appropriate department or agency, or enter call for service.

     

    Monitor, coordinate, and accurately maintain the status of incidents and personnel and the record of dispatched emergency service personnel and apparatus. Operate computer consoles and computerized phone system for call input, dispatching and continuous update of suspect information and officer and fire unit location.

     

    Receive and disseminate information from other law enforcement, fire departments, and emergency service computer networks related to jurisdictional requests for police, fire, or medical assistance, or teletype notices of wanted persons, stolen property, warrants and all points bulletins and maintain confidentiality of information.

     

    Place calls for additional units from other agencies for various mutual aid agreements including specialized fire resources, wreckers, coroners, and registered owners of vehicles involved in accidents based upon incident type, location and need. Handle in-house and radio paging, animal control and other after hours’ phone lines.

     

    Maintain a variety of automated and manual logs, records, files and indexes pertaining to emergency and dispatching activities. Enter, translate, retrieve, update and disseminate information from interstate and intrastate teletype networks. Attend to multiple activities and sources of input simultaneously.

     

    Locate warrants served on NCIC; enter/clear missing persons in NCIC; update new information on computer systems including missing persons, stolen articles, guns and other pertinent information; broadcast all-points bulletins.

     

    Operate multi-channel radio system. Monitor other channels while maintaining radio traffic on main channels. Maintain radio contact with mobile and portable units. Recognize units from other agencies and assist them with city units, supplies or requested information.

     

    Respond to officer-initiated radio traffic and request and disseminate suspect information from call boards, prior calls and bulletins and computer aided systems. Assess and prioritize emergency situations.

     

    Maintain familiarity of area geography, including major buildings, streets, and businesses, and recognize circumstances that may pose a hazard to public safety and to field units. Read and interpret street maps. 

     

    Maintain up-to-date understanding of public safety policies and procedures for the Emergency Management, Police, Fire, and other emergency service providers. Communicate tactfully and effectively with the public, public safety personnel, and others. Obtain information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand. Understand and maintain procedures on suicidal subjects. Remain calm and make rapid and sound independent judgments in stressful emergency situations.

     

    Maintain and access business and premise history and index files for emergency and other necessary contacts. Memorize codes, names, locations and other detailed information. Understand and follow oral and written instructions. Work in a team-based environment. Operate complex radio and telephone systems. Test and inspect equipment as needed.


    Perform other duties which may be assigned.


    Knowledge, Skills and Abilities:
    • Federal, state and local laws and ordinances related to the work
    • Communication equipment including telephone, radio, paging, computer and related systems  
    • Interview techniques to elicit information from excited and/or upset persons 
    • Basic fire and police and terminology
    • Basic communication related to emergency radio and telephone
    • Organization and operation of Police and Fire and other emergency services 
    • Recordkeeping principles and practices 
    • Train others in work procedures
    • Computer applications and software related to the work including Microsoft Office
    • Establish and maintain effective relationships with those contacted during work

    Physical Demands:

    Requires ability to remain seated for prolonged periods of time with extensive use of computer keyboard and multiple monitors. Visual acuity for reading computer screens and maps. Ability to cope under emergency or stressful situations. Aside from working in a general office environment, in which the majority of the work is sedentary in nature with major exposure to a computer and/or many computer screens, the person in this position will be expected to cope with and be effective in the face of workplace stressors such as, but not limited to, exposure to information that may be sensitive and graphic and may be emotionally difficult to process, customer service complaints, maintaining the security of information, people and property, competing priorities of reasonable or high significance to the successful function of the department, etc.

     

    SUPPLEMENTAL JOB POSTING INFORMATION

    • This is a Civil Service position and is Non-Exempt under FLSA guidelines
    • This position reports to the Emergency Communications Supervisor
    • Supervision exercised: None
    • Must be willing to work evenings, night, weekend and holiday shifts
    • Required to be called back, held over, work off-hours, nights, weekends and holiday shifts 
    • Required to work during emergency circumstances or inclement weather conditions
    • Must pass an audio and visual examination
    • May be required to pass a pre-placement drug screen and background investigation

    Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant.


    Recruitment Communication:

    Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate.

    Reasonable Accommodation:

    Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three (3) business days prior to the examination/interview by calling (775) 353-2345.

    Disclaimer:

    The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examinations, supplemental training and experience questionnaires, assessment centers, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order.
     
    Scoring in the top five (5) for promotion or top ten (10) for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of additional interviews and other evaluations. Scoring in the top five (5) or ten (10) gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.

  • 3 Days Ago

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Emergency Communications Dispatcher - Lateral
  • City of Sparks
  • Sparks, NV FULL_TIME
  • Are you looking for a meaningful career that has a positive impact on the community? If you answered yes, come join the Sparks Police Department! We proudly display Where Community Comes First on the ...
  • 3 Days Ago

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Dispatcher
  • AWP Safety
  • Enterprise, NV FULL_TIME
  • Job Description POSITION SUMMARY The Dispatcher will demonstrate commitment to achieving the organization's goals and objectives by coordinating and managing the drivers’ schedules to ensure equipment...
  • 21 Days Ago

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Dispatcher
  • Bumble Breeze
  • Las Vegas, NV FULL_TIME
  • About the Dispatcher Position We’re seeking a dependable Dispatcher to join our team as our main contact for emergency and non-emergency calls. From taking down information, transferring messages, or ...
  • 21 Days Ago

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Dispatcher
  • Legacy Air
  • Las Vegas, NV FULL_TIME
  • Overview Looking to TRADE up to a better opportunity? Legacy Air has an exciting opportunity for a Dispatcher. This position is in office and pays $18-$20 per hour depending on experience. Your Contri...
  • 23 Days Ago

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Dispatcher
  • Alaskan Plumbing Heating and Air
  • Las Vegas, NV FULL_TIME
  • Growing company has an opening for a full time position. Job duties will include the following: Answering incoming phone calls Making outbound phone calls Scheduling and dispatching technicians in the...
  • 1 Day Ago

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Emergency Dispatcher
  • ACL Digital
  • Mesa, AZ
  • Duration : 12 Months with possible extension Schedule hours are currently 7AM - 3PM, but dispatch center operates 24x7x3...
  • 3/29/2024 12:00:00 AM

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Lead Communications Officer (Emergency dispatch)
  • Princeton University
  • Princeton, NJ
  • Overview: The Department of Public Safety (DPS) is the primary department charged with creating a safe and secure enviro...
  • 3/29/2024 12:00:00 AM

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Emergency Dispatcher - Huntington, NY
  • Maximum Security
  • Huntington, NY
  • Starting salary for this position: $18- $20 Maximum Security is looking for experienced emergency dispatchers to play an...
  • 3/28/2024 12:00:00 AM

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Accident Assistance - Emergency Response Specialist for BMW Connected Drive Programs
  • Robert Bosch Tool Corporation
  • Fort Lauderdale, FL
  • Job Description Bosch Service Solutions is a 24 x 7 operation that provides several shift options. The Emergency Respons...
  • 3/28/2024 12:00:00 AM

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Emergency Dispatcher
  • RPM Staffing Professionals Inc.
  • Paris, TX
  • Job Description Job Description Hiring a 911 Dispatcher for the Paris Tx area! This is skilled, responsible work on an a...
  • 3/27/2024 12:00:00 AM

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Armed Security Guards & Patrols
  • IRON DELTA SECURITY
  • Los Angeles, CA
  • Job Description Job Description Armed Security Guards & Patrols - We are looking for Armed Security Guards for Standing ...
  • 3/27/2024 12:00:00 AM

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Emergency Dispatcher I>
  • California State Gov
  • Rialto, CA
  • California State Gov - JobID: 3961990 [Dispatcher Coordinator / Telecommunicator] As a Dispatcher at the State of Califo...
  • 3/25/2024 12:00:00 AM

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Communications Specialist (Emergency Dispatch Trainee)
  • Hall Ambulance
  • Bakersfield, CA
  • Hall Ambulance Service, Inc. has served the Kern County Community for over 50 years. Join us in building a future based ...
  • 3/25/2024 12:00:00 AM

Nevada is almost entirely within the Basin and Range Province, and is broken up by many north-south mountain ranges. Most of these ranges have endorheic valleys between them, which belies the image portrayed by the term Great Basin. Much of the northern part of the state is within the Great Basin, a mild desert that experiences hot temperatures in the summer and cold temperatures in the winter. Occasionally, moisture from the Arizona Monsoon will cause summer thunderstorms; Pacific storms may blanket the area with snow. The state's highest recorded temperature was 125 °F (52 °C) in Laughlin (e...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Emergency Dispatcher jobs
$38,932 to $49,572

Emergency Dispatcher in Columbus, OH
A variety of tasks come into play as 911 Dispatchers work to coordinate the appropriate response to callers’ situations.
October 05, 2019
Emergency Dispatcher in Philadelphia, PA
New Jersey has set statewide training standards for telecommunicators who work at Public Safety Answer Points, or PSAPs; these are the centers where 911 calls are first received.
November 12, 2019
Emergency Dispatcher in Shreveport, LA
We’re responsible for taking the 911 calls, dispatching the units (fire fighters, paramedics, and police officers) to the scene and keeping everyone up to date on what is going on.
November 25, 2019