Emergency Dispatcher jobs in Miami, FL

Supervises Emergency Dispatchers and/or Emergency Dispatch Assistants on an assigned shift.

Receives and oversees the receipt and transmission of requests for police service over the E9-1-1 system, or related systems.

Prepares and controls work schedules for personnel assigned to a particular shift.

Monitors and lends assistance on radio communications and determines that communications are properly and quickly transmitted.

Supervises and participates in the training of the Emergency Communications Unit personnel, including support staff in the proper performance of their duties.

Maintains attendance and performance records on Emergency Dispatchers, and/or Emergency Dispatch Assistants; and handles a variety of other personnel functions, including maintaining discipline.

Conducts Quality Assurance audits of the Police dispatch protocol systems.

Prepares monthly and/or yearly performance evaluations for shift personnel.

Requests and/or prepares disciplinary action for shift personnel when necessary.

Ensures proper use of Criminal Justice Information System (CJIS) protocols.

Reviews and evaluates radio transmissions for investigative and training purposes. Manages the deployment and use of all Backup Systems (Radio, Phone, CAD and Station Alerting).

Performs and oversees the expeditious and accuracy of CAD data entry by Emergency Communication personnel.

Oversees expeditious use and accuracy of Station Alerting systems.

Utilizes the Departmental Emergency Notification System.

Maintains Emergency Communications Center Logbook.

Performs other related work as required.

• A high school diploma or its equivalent
• Three (3) years experience working as an Emergency Dispatcher for a law enforcement agency.
• A minimum of 60 college credits is preferred.
   
  SPECIAL NOTE:
   
  The 911 Public Safety Telecommunicator and a Criminal Justice Information System (CJIS) certification issued by the State of Florida certification must be obtained within 6 (six) months from the date of hire and must be maintained valid throughout employment.
   
  Shift work which includes weekends and holidays is required as well as on-duty assignments during natural disasters.
   

1. Proof of education in the form of high diploma or its equivalent and/or transcripts reflecting graduation from high minimum or higher. Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diploma/degrees are not accepted. If degree/diploma does not reflect the academic major on its face, transcripts indicating degree completion must be submitted.  Audit/Academic reports are not accepted as substitutions for college transcripts.
2. To qualify under the equivalency clause, applicant must provide proof of education in one or more of the following applicable forms: copy of college/university transcripts of sixty (60) college credits or more, from an accredited institution, OR any higher accredited degree such as an Associate's, Bachelor's, Master's degree or higher.

• An accredited four-year college or university in the United States, OR
• A current member of the National Association of Credential Evaluation Services (NACES), OR
• A current member of the Association of International Credential Evaluators (AICE), OR
• A recognized Professional Organization