Emergency Dispatcher is responsible for responding to calls for emergency and non-emergency assistance and dispatching law enforcement, fire fighting, or rescue units. Transmits and receives coded and conventional messages. Being an Emergency Dispatcher differentiates between routine, priority, and emergency messages, and initiates or follows through on responses as required. Communicates details of situation and location. Additionally, Emergency Dispatcher enters unit response details into a database. Requires a high school diploma. Typically reports to a supervisor. The Emergency Dispatcher works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Emergency Dispatcher typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
City of Lowell
Job Posting
Police Department
Dispatcher
Job Title: Dispatcher (2000-03, J#6287, 3601)
Department: Police Dept.
Reports To: Superintendent, Deputy Superintendent, Platoon Commander,
Communications Manager, Lead Dispatcher
Union: AFSCME, Local 1705
FLSA Status: Non-exempt
Salary: $27.5828 (min) to $31.3284(max) per hour - 40 hours weekly
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
EMD Criteria:
1. Read and write at a high school graduate or GED level.
2. Perform clerical skills.
3. Perform alphanumeric transcriptions skills necessary to correctly record addresses, locations, and telephone numbers.
4. Demonstrate competency in basic telecommunications skills.
5. Display clear attributes of helpfulness and compassion toward the sick or injured patient.
6. Display the ability to clearly guide callers in crisis through the application of necessary interrogation procedures and the provision of telephone pre-arrival instructions.
7. Display the ability to learn and master the skills, philosophy, and knowledge required to successfully complete the training process.
8. Display the ability to efficiently and effectively organize multiple tasks and complicated situations and activities.
9. Display the ability to handle the levels of emotional stress present in caller/patient crisis intervention, death and dying situations, call prioritization, triage and multiple tasking.
10. Display the ability to function within a team framework of public safety and EMS systems.
11. Display the ability to elicit and assimilate caller information and then prioritize and appropriately consolidate and summarize this information.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Must have prior experience in public safety dispatch position; experience in supervision and/or management preferred; ability to work well with others and the ability to develop a team centered environment. Advanced certificates and/or degrees in areas applicable to this position a plus. Must be mature, dependable and responsible person; capable of receiving and promptly carrying out all directions and commands. Must be able to operate computer terminal for the entry and retrieval of police information. Must not have been convicted of a felony. Must have a general knowledge of city and street locations. Must be willing to work any shift, around the clock, and on holidays when necessary. High school diploma or general education degree (GED) required.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively in English to people utilizing 9-1-1. People with excellent bilingual skills (Khmer/English) are encouraged to apply.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock (electrical outlets). The noise level in the work environment is usually moderate.
The City of Lowell is a smoke and drug free employer and requires a physical with drug screen and CORI, post offer.
Qualified individuals should apply by the deadline by sending application/resume with cover letter using the City of Lowell job opportunities online portal. https://selfservice885.tdr.tylerhosting.cloud/ess/employmentopportunities/default.aspx
The City is committed to encouraging diversity and inclusion through equitable opportunities for all community members. The aim is for our workforce, including contractors, to be truly representative of all sections of society and our community, and for each team member to feel respected while fostering belonging.
"The City of Lowell assures that every individual shall have equal access to all City employment opportunities. The City is all-inclusive and no person shall be denied equal access because of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, military service, or physical/mental disability."
EOE/AA/504 Employer
Job Type: Full-time
Pay: $27.58 - $31.32 per hour
Work Location: In person
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