Emergency Dispatcher jobs in Livonia, MI

Dispatcher Wanted

Dispatchers needed to answer calls and communicate with mobile repair units to send the appropriate directions/information for on-the-road repairs for semi-tractors, trucks, and trailers. Must be calm, clear and in control at all times, especially in situations of high call volumes. You will be organizing, and tracking progress of, current orders, and monitor upcoming orders/events to verify timeliness of response. Also, be able to respond to any situation reported by those in the field. You need at least a high school diploma or GED, and a working understanding of the Windows computer environment to utilize software used in position. A knowledge of trucks is preferred, but not required. Most of your experience will be gained on the job. A willingness to learn is a must! Looking for leaders and go-getters! You will need to pass a drug test and background check.

PREFERRED SKILLS

• Leader / Team Player - A good leader, as well as a follower.

• Communication Skills: Good attention to details is a must to collect necessary information to process repair requests.
• Ability to Multitask: Dispatchers often are moving a lot of people around at the same time; tracking their progress, preparing next order assignments, processing customer updates and follow ups, as well as assisting technicians with what they need in the field.
• You will be listening and speaking to people by phone. Your ability to listen, speak plainly and communicate effectively will be necessary.

• Problem solving skills a must. You will need to be able to prioritize the most important situations, and think quickly on your feet. In addition, the day-to-day situations vary; you must be able to adjust accordingly and make sure all orders are completed in a timely fashion.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance

• Paid time off
• 401K
• Aflac
• Paid holidays

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Computer skills: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person