Job Description: Non-Emergency Medical Dispatcher

West Coast Ambulance - Burbank, CA, 91502

Job Summary

The Non-Emergency Medical Dispatcher will be responsible for receiving and processing non-emergency medical transportation requests from healthcare facilities, patients, and their families. The dispatcher will coordinate with drivers and other dispatchers to ensure timely and efficient transportation services.

Key Responsibilities

• Receive and process non-emergency medical transportation requests
• Coordinate with drivers and other dispatchers to ensure timely and efficient transportation services
• Communicate with healthcare facilities, patients, and their families to provide updates on transportation status
• Maintain accurate records of transportation requests and services provided
• Ensure compliance with all applicable regulations and policies
• Promptly and efficiently answering customer inquiries, processing requests and scheduling transportation
• Utilizes system software to document call interaction and scheduling transportation, all documentation must be concise and accurate
• Pacify and respond to irate callers before escalating call to supervisor
• Resolving customer problems with minimal supervision
• Attending weekly meetings updates for job proficiency
• Demonstrates flexibility in taking on new tasks or providing coverage for unexpected increase in volume of calls by assisting other departments
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent
• Minimum of 1 year of experience in a dispatch or customer service role is preferred 
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong attention to detail and accuracy
• Proficient in Microsoft Office and other computer applications
• Knowledge of medical terminology and transportation regulations is a plus
• ETC or EMD license

• Health Insurance
• Dental
• Vision 
• 401K Matching