Emergency Dispatcher jobs in Concord, NC

Emergency Dispatcher is responsible for responding to calls for emergency and non-emergency assistance and dispatching law enforcement, fire fighting, or rescue units. Transmits and receives coded and conventional messages. Being an Emergency Dispatcher differentiates between routine, priority, and emergency messages, and initiates or follows through on responses as required. Communicates details of situation and location. Additionally, Emergency Dispatcher enters unit response details into a database. Requires a high school diploma. Typically reports to a supervisor. The Emergency Dispatcher works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Emergency Dispatcher typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Dispatcher
  • The Auto Club Group
  • Charlotte, NC FULL_TIME
  • It's a great time to join AAA The Auto Club Group!

    JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

    Job Type : Full time

    Full time

    Exempt / Non Exempt :

    Hourly

    Job Description : Position Description

    Position Description

    Primary Duties and Responsibilities (details of the basic job functions) :

    Dispatches calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically in accordance with established guidelines.

    Receives and manages calls relate to emergency and / or commercial road service utilizing a computer aided call processing system.

    Performs geographical location spotting, map reading and provides detailed instructions to Fleet Service or contracted personnel in determining member / customer location.

    Monitors dispatched calls and takes action to resolve and correct service problems or potential problems. Handles driver / customer escalations in accordance with established procedures.

    Provides explanations to customers, as needed. Reports and documents any service issues. Closes service request using D2000 system in a timely manner.

    Accepts payment from members / customers as appropriate. Reconciles and resolves rudimentary payment issues. Maintains related records and files.

    Assists coworkers and less-senior dispatchers as necessary.

    Supervisory Responsibilities (briefly describe, if applicable, or indicate None) :

    none

    Required Qualifications (these are the minimum requirements to qualify)

    Education (include minimum education and any licensing / certifications) :

    High School diploma

    Experience :

    accurately inputting information into various fields using a P.C. keyboard

    navigating through a P.C. and / or automated processing system

    performing basic mathematical calculations including addition, subtraction, percentages, etc.

    analyzing and resolving customer service problems

    preparing written communications (e.g. responding to customer inquiries)

    Knowledge and Skills :

    A basic concept of geography and basic direction skills are required.

    telephone etiquette

    communicate effectively with others over the telephone or in person

    demonstrate effective listening skills

    manage and direct service call volume

    read maps and use travel related tools (i.e. GPS)

    successfully complete customer care training

    work in a call center environment

    act as a liaison between fleet personnel, members, customers, and call center personnel

    successfully identify and resolve customer service / fleet issues

    work under minimal supervision

    adhere to customer service standards

    represent the Auto Club Group in a positive and professional manner

    effectively manage ETAs (Estimated Time of Arrivals) to ensure the provision of timely customer service

    work in a fast-paced environment

    maintain accurate records

    Preferred Qualifications

    Reading and comprehending various Customer Care service tools (e.g. manuals, work models, etc.)

    Dispatching calls

    A call center environment

    ACG policies and procedures as they relate to Emergency Road Service

    Work Environment

    Works in a temperature-controlled office environment. Irregular hours in a 24 x operations.

    Who We Are

    Become a part of something bigger.

    The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14 million members and customers across 14 states and 2 U.

    S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

    By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

    And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

    We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

    To learn more about AAA The Auto Club Group visit www.aaa.com

    Important Note :

    ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals.

    ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates.

    Salary at time of offer is determined based on these and other factors as associated with the job and job level.

    This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.

    Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

    The Auto Club Group, and all its affiliated companies, is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

    Regular and reliable attendance is essential for the function of this job.

    AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

    Last updated : 2024-03-27

  • Just Posted

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Dispatcher
  • Phoenix Management Solutions LLC
  • Charlotte, NC FULL_TIME
  • Genesis Intermodal Services, LLC provides superior intermodal transportation services to our customers, and we are hiring a Dispatcher for our Genesis Charlotte, NC terminal! We are dedicated to provi...
  • Just Posted

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Dispatcher
  • Crane Cartage
  • Charlotte, NC FULL_TIME
  • ESSENTIAL JOB FUNCTIONS Ensures Client needs and commitments are met Dispatch drivers and respond to Drivers calls Ensure compliance with DOT regulations Notify drivers of assignments and direct their...
  • 5 Days Ago

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Dispatcher
  • Rose Chauffeured Transportation
  • Charlotte, NC FULL_TIME
  • Rose Chauffeured Transportation is seeking a dispatcher to fill an open position within our dispatch department. The candidate will be available to work 40 hours per week. Rose Charters transports spo...
  • 12 Days Ago

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Dispatcher
  • Hobart Service
  • Charlotte, NC FULL_TIME
  • Company Description Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,70...
  • 1 Month Ago

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Dispatcher
  • Ward Trucking, LLC
  • Charlotte, NC FULL_TIME
  • Advertising Title: Req #: 11982 Company: Ward Trucking, LLC Job Code: SVCTROPS Location: Charlotte Employment Status: Full Time City: Charlotte Area of Interest: Administrative Support State: NC Rate ...
  • 1 Month Ago

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0 Emergency Dispatcher jobs found in Concord, NC area

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Material Handler
  • Carrier
  • Charlotte, NC
  • **Country:** United States of America **Location:** CAN03: Carrier-Charlotte, NC 9701 Old Statesville Road, Charlotte, N...
  • 3/29/2024 12:00:00 AM

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Landfill Sorter- Charlotte, NC
  • Moore Advanced Inc
  • Charlotte, NC
  • Moore Advanced Inc. is looking for Landfill Sorter in Charlotte, NC Pay Rate ranges: $11.00 Shift Hours: Monday- Friday ...
  • 3/29/2024 12:00:00 AM

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Landfill Sorter II- Charlotte, NC
  • Moore Advanced Inc
  • Charlotte, NC
  • Moore Advanced Inc. is looking for Landfill Sorter II in Charlotte, NC Pay Rate ranges: $11.00 Shift Hours: Monday- Frid...
  • 3/29/2024 12:00:00 AM

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Part-time/Full-time Charlotte, NC Driver Needed For Disabled Veterans USD 17.00 Charlotte
  • Navarre Corporation
  • Charlotte, NC
  • USD 17.00 | Charlotte, NC, USA Part-time/Full-time Navarre Corporation is seeking candidates for driving positions avail...
  • 3/28/2024 12:00:00 AM

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Airway Transportation Systems Specialist
  • Department of Transportation
  • Charlotte, NC
  • ** Airway Transportation Systems Specialist** **Department of Transportation** ** ATO, Technical Operations ESA, Atlanta...
  • 3/28/2024 12:00:00 AM

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Police Officer (Lateral/Certified)
  • Town of Matthews
  • Matthews, NC
  • **Hiring Range: $52,284 - $66,662** **Salary Range: $52,284 - $81,040 ** Hiring Bonuses Available! All new hires selecte...
  • 3/27/2024 12:00:00 AM

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Airport Emergency Preparedness Project Manager
  • City of Charlotte
  • Charlotte, NC
  • Overview The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United Sta...
  • 3/26/2024 12:00:00 AM

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Electrical Mechanical Technician
  • OMNOVA NORTH AMERICA INC
  • Monroe, NC
  • Job Description Job Description About us OMNOVA a division of SURTECO specializes in the production and sale of laminate...
  • 3/25/2024 12:00:00 AM

Concord (/ˈkɒn.kord/) is a city in Cabarrus County, in the U.S. state of North Carolina. As of the 2010 census, the city had a population of 79,066, with an estimated population in 2018 of 94,546. It is the county seat and the largest city in Cabarrus County. In terms of population, the city of Concord is the second-largest city in the Charlotte Metropolitan Area and is the tenth largest city in North Carolina. In 2015, Concord was ranked as the city with the 16th fastest growing economy in the United States. The city was a winner of the All-America City Award in 2004. Located near the center ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Emergency Dispatcher jobs
$36,927 to $47,019
Concord, North Carolina area prices
were up 1.5% from a year ago

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