Emergency Dispatcher is responsible for responding to calls for emergency and non-emergency assistance and dispatching law enforcement, fire fighting, or rescue units. Transmits and receives coded and conventional messages. Being an Emergency Dispatcher differentiates between routine, priority, and emergency messages, and initiates or follows through on responses as required. Communicates details of situation and location. Additionally, Emergency Dispatcher enters unit response details into a database. Requires a high school diploma. Typically reports to a supervisor. The Emergency Dispatcher works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Emergency Dispatcher typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
PREFERRED QUALIFICATIONS:
Operates police and fire radios; receives request for police and fire services or information by telephone; maintains radio contact with mobile police units; dispatches patrol personnel to investigate police incidents or requests for police service; processes and relays information to field units and supervisors in a timely and expedient manner through utilization of printed materials; receives reports from mobile units; receives fire and emergency calls and dispatches fire and paramedical units in accordance with the location and nature of the alarm; maintains an electronic log through entry into a computer-aided dispatch system of radio transmissions and records of occurrences during an assigned shift; operates a computer terminal to enter and receive information on property and persons to facilitate dissemination of correct public safety messages; operates 911 computer equipment and dispatches proper units; secures information from persons in state of excitement or panic to assure adequate emergency response while giving instructions according to emergency medical dispatch protocol; connects incoming calls to appropriate party; provides routine police and fire information, or takes other appropriate action; maintains contact with other law enforcement agencies and fire and emergency rescue departments as well as other city departments; monitors television security camera system for the police department and areas of authorized access; ability to perform several functions at the same time, usually in a stressful emergency situation; ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language; performs related work as required.