Electric and Gas Operations Manager jobs in Oregon

Operations Manager, Key Customer Management

We are looking for an awesome Operations Manager to join and lead part of our Key Customer Management team! In this role you will provide the following operations support:

• Provide leadership to a team of Key Customer Manager's as well as their customers.

• Design and maintain joint goals / metrics with internal partners in preparation for regular officer and operations meetings.

• Support process design and improvements with operations partners - You will be the Process SME for the whole team.

• Support ad hoc projects and initiatives as needed.

Job Function Key Accounts manages accounts of customers with substantial energy usage, such as commercial or industrial consumers, universities, and local municipalities.

Key Job Information

Manager, Key Customer Management Manages professional associates and is accountable for the performance and results of a team. Adapts departmental plans and priorities to address resource and operational challenges. Decisions are guided by policies, resources, and business plan; receives moderate guidance from manager. Provides subject matter guidance to associates, colleagues and/or customers.

Key Responsibilities

• Key Accounts Management Manages a team of key accounts staff responsible for managing customer accounts that have substantial energy usage, such as commercial or industrial consumers, universities and local municipalities; provides technical management for the team, ensuring that objectives are met and all relevant standards/procedures are followed; ensures that operational problems are identified and resolved; ensures that operational procedures and working practices are current and fit for the purpose.

• Customer Relations Ensures PGE's key business customers' needs are being met through exceptional service, advocacy, and expert consultation; creates and oversees annual strategic plans for engagement opportunities with key business customers and tracks to ensure effectiveness.

• Customer Intelligence Develops and maintains deep understanding of the customer's business, industry and energy needs to provide authoritative advice on developing products that can better meet customer needs.

• Resourcing Oversees resourcing decisions and planning for team, partners with HR in the definition of jobs, recruitment, evaluation, and selection processes. Professional

• Development Reviews organizational development needs and training strategies to determine required learning and development outcomes for the team; provides guidance in the creation of development plans; monitors ongoing progress and provides coaching and mentoring and provides feedback; completes annual performance management reviews.
  

Education/Experience/Certifications

• Requires a bachelor's degree or other related field or equivalent experience.

• Prefer eight or more years in an electric utility, ideally in an account management related field.

• Requires a valid driver's license and a history of safe driving practices.

Leader Practices

Drives Results

Plans and Aligns

Decision Quality

Drives Engagement

Courage

Physical and Cognitive Demands

Cognitive Level Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts, and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).

• Ability to adhere to set response times, deadlines, and time-sensitive tasks.

• Ability to follow accuracy standards.

• Ability to follow through on decision-making tasks.

• Ability to interact effectively and collaboratively within a team environment.

• Ability to communicate and problem solve when under stress.

• Ability to respond and adapt to frequent change.

• Ability to accept and demonstrate self-awareness when provided constructive feedback.

• Ability to discern feedback and acknowledge ownership of areas of improvement.

• Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.

• Ability to successfully collaborate with peers, managers, and others within the organization.

• Demonstrates sound memory.

• Ability to process new information to be applied consistently to work tasks.
  

Schedule/Attendance

• Ability to work long hours.

• Ability to work a variable schedule.

• Ability to report to work and perform work during periods of severe inclement weather. Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.

• Ability to work shift schedule.

• Ability to work on-call schedule.

Physical Capabilities

• Driving/travel/commute: Daily within service territory - Occasionally (one to two times a month or less)

• Computer use (use computer regularly for entire work shift)

• Lifting/pushing/pulling: Up to 50lbs.

• Carrying: Up to 50lbs.

• Unstable surfaces requiring balance (i.e., moving equipment, boats) (check all that apply):

• Stairs (over 10steps)

Environment- Indoor/Outdoor (check all that apply):

• Office

• Plant

• Field

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