ERP Programmer develops, reviews, and modifies the programming to support the configuration of the organization's Enterprise Resource Planning (ERP) applications. Analyzes ERP system performance and encodes and debugs any issues or vulnerabilities to improve the integrity, security, or application of the system. Being an ERP Programmer develops coding to support the programming of new ERP modules and system upgrades and assists with the configuration planning and deployment of releases. Ensures ERP data and system infrastructure security, designs patches for vulnerabilities, and develops backup processes. Additionally, ERP Programmer plans and designs application tables, reports, and new modules to improve system configuration, functionality, and efficiency. Coordinates software integration and maintains technical documentation. Requires a bachelor's degree. Typically reports to a manager. The ERP Programmer work is closely managed. Works on projects/matters of limited complexity in a support role. To be an ERP Programmer typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
The ProShop Mission Statement: We deliver powerful manufacturing software by deeply understanding our client's challenges in order to meaningfully improve their businesses, and in turn, their communities.
ProShop is a game-changing ERP/MES/QMS software product we call a Digital Manufacturing Ecosystem (DME) specifically for companies in the metalworking and aerospace industry, such as machine shops, fab shops, and other similar businesses. We build this software by combining and translating our own diverse experience with deep industry-specific knowledge in order to optimize manufacturing processes for our clients. We are looking for excellent problem solvers and communicators who love a challenge to join our rapidly growing company and further the mission outlined above.
We believe that a great environment is a crucial part of doing great work. With flexible hours, and working remotely, we want team members to find the balance that’s right for them so they can produce their best work, feeling engaged with their roles, colleagues, and our overall goals. We aren’t just about making money, we’re also about deeply engaging with our clients to help them take their business to the next level. We have a philosophy that we’re in this together, and we look for folks who are smart, kind, and motivated by a genuine desire to help each other and our clients. Check out our website: www.proshoperp.com
Location The candidate needs to be based in North America for this position.
Job Description
We are looking for an enthusiastic Implementation Specialist to join our Implementation Team. You will be responsible for the training of new clients in ProShop, continuing with the long-term success of those clients, and specifying new feature requests for ProShop, to support the needs of our clients. The ideal candidate is a creative individual with fantastic communication, time management, and detail-oriented, in addition to being friendly, helpful, and kind.
Responsibilities
- Work closely with clients to complete the training and implementation of ProShop throughout their organization.
- Lead remote interactive training sessions for small groups with specific clients, creating an environment where participants are encouraged to ask questions about ProShop as they learn how to implement and use the software.
- Create Documentation/Help content accessible by all clients via our Online Help site.
- Provide customer service and technical help for clients via the Customer Service Portal.
- Travel to client sites up to twice a month to deliver training engagements of 2-3 days for the Company.
- Actively work with the rest of the Implementation team on our continuous improvement activities (up to 15% of the role).
Requirements
- Must be located in North America.
- Must have a valid driver's license and passport
- You have a passion for customer service and delivering transformational experiences.
- Must be able to travel.
- 1-3 years of experience in providing virtual and in-person software training to individuals and groups.
- You have significant software experience including ERP, MES, and MRP systems.
- You have excellent knowledge of manufacturing environments, including technical lexicon and vocabulary.
- You have exceptional communication skills, both written and verbal.
- You are amazing at leading and influencing others.
- You have excellent organizational and time management skills.
- You have the ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Must have access to reliable internet that can handle video calls and space to have confidential calls.
Salary Range:
Canada: $64,000 - $99,000 annually
US: $64,600 - $102,300 annually
This compensation range takes into account a wide range of factors that are considered in making compensation decisions including but not limited to geographic locations, job family, job-related skills, experience and relevant training or education, business and organizational needs. This compensation range reflects the minimum and maximum for new hire salaries for the position across all Canadian and US locations.
The perks!
- Extended health benefits (health, vision, and dental)
- RRSP or 401K Contribution Matching (up to a max.)
- Education Fund
- Paid Time Off
- Flexible Work Hours (Occasionally requires work outside of business hours)
- Compensation and benefits commensurate with experience and skills
- Dynamic, supportive, and high-achieving team
We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, or disability status.
Job Type: Full-time
Salary: $64,600.00 - $102,300.00 per year