EHR Project Manager, Sr. jobs in Pasadena, TX

Overview

Responsibilities

Manages all aspects of State & Local customer programs for the contract lifecycle, which encompasses both criminal justice and applicant enrollment services programs, for assigned accounts and is the primary point of contact for customer(s). Primary Responsibilities include, but not limited to:

• Coordinates necessary activities amongst various groups in a matrixed organization to ensure contract deliverables, SLAs, and overall customer satisfaction is met and maintained.
• Establishes and maintains a regular program review cadence to gauge account health by monitoring account issues and activities to ensure timely responsiveness to customer needs.
• Responsibilities entail all aspects of the customer contract and relationship lifecycle: supports pre-sales activities (to include customer quotes/proposals/competitive bid process), accountable for system upgrades (to include working in partnership with assigned Project Managers for large project deliveries during the following phases: planning, scope definition, design, execution, and delivery), oversight for the program during the maintenance phase and ensuring sustainment of deployed solutions, resolving technical and non-technical issues.
• Manage the account P&L to ensure account financial targets are met by achieving revenue objectives and by managing budgeted costs. Tracks progress against milestones, deadlines, budgetary guidelines, or other performance indicators, and prepares reports to senior management.
• Own devising strategies for portfolio of accounts, to ensure overall growth and general betterment of the program(s). This may entail activities involving strategic planning with customers to ensure longevity of the account relationship and growth within the account by educating the customer on IDEMIA technologies; by facilitating potential process improvements within the customer’s operations; by supporting activities for managing product EOL initiatives with the customer; 
• Other initiatives as assigned

Qualifications

Skills/Experience/Education:

• Can work independently with minimal direct supervision
• Can manage issues and problems of medium to high complexity, and refers/escalates more complex issues to higher-level staff only if necessary.
• Possesses solid working knowledge of program management and project management principles.
• Desire familiarity with State & Local government organizations, including procurement processes, both as related to law enforcement and civil agencies.
• Prefer familiarity and skills with biometric-based identity solutions, civil enrollment programs and criminal justice programs.
• Requires customer-facing experience
• Excellent communications, organizational, presentation skills.
• Typically requires BA and minimum 8-12 years in a similar position and/or industry.