EAP Manager jobs in Fullerton, CA

EAP Manager manages, designs, and implements policies and procedures relating to a company's Employee Assistance Program (EAP). Ensures that inpatient and outpatient counseling and care facilities meet company standards. Being an EAP Manager provides training to management for dealing with medical and behavioral problems. Provides counseling to employees in the program. Additionally, EAP Manager requires a bachelor's degree. Typically reports to a director. The EAP Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an EAP Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Manager
  • Assistant Warehouse Manager (Airport Way Area)
  • Anaheim, CA FULL_TIME
  • Customer Service Manager
    La Palma, CA | Multi Sales

    Job Type: Direct Hire; Exempt
    Pay: $70-85K DOE

    Employee Benefits

    • 90% of base plan Medical, Dental, Vision
    • Group Life Insurance covered by Employer
    • Safe Harbor 401(k) with profit sharing
    • Robust Employee Assistance Program
    • 10 paid holidays, in addition to sick and vacation time accrual
    • Annual bonus opportunities
    • Casual dress policy
    • Family oriented working environment

    Company Summary

    Since 1959 Multi Sales Inc. has become a premier wholesale distributor of door and gate automation products. We currently have locations in California and Oregon and are looking for someone interested in joining a stable, fast-growing company and who is passionate about succeeding and generating growth. Every day we continue to value the same traditions that our company was built on over 60 years ago, which are high integrity, vast product knowledge, and strong partnerships with our customers and vendors.

    Job Summary:

    The Customer Service Manager is a customer-centric and product-centric role, responsible for providing leadership and support to the team while partnering with internal departments to provide fast, seamless product support & service. Successful candidates will have previous experience working in the manufacturing, wholesale, and/or distribution environments, focusing on providing a customer-centric experience by anticipating customer needs and exceeding them with the highest level of satisfaction.

    The position is held at the corporate office in La Palma, CA, and reports to the President. We are a business casual environment with competitive compensation packages and benefits. This is an exciting opportunity for an experienced professional looking to grow in their career and be a part of a thriving, multistate company!

    Responsibilities:

    • Provide leadership, direction, and support to the Customer Service & Technical Support teams.
    • Identify and develope process improvements and support objectives to increase efficiency and productivity.
    • Monitor and present weekly/ biweekly reporting on department KPIs, utilizing existing ticket tracking and phone system software, identifying areas of improvement to increase customer service quality and satisfaction.
    • Promote organizational and departmental goals by providing continuous customer-centric service and support to external and internal customers.
    • Provide teams with guidance and support in addressing difficult or complex problems and managing escalated complaints or disputes.
    • Independently prioritize and execute proactive and reactive customer leadership touchpoints.
    • Serve as a subject matter expert by keeping up with product trends, vendors, and services, analyzing gaps, and recommending solutions to the purchasing department.
    • Provide customers with recommendations and solutions to inquiries by acquiring continual knowledge of company products, services, and operations.
    • Build strong relationships by championing the customer experience through feedback and surveys.
    • Partner cross-functionally to coordinate outbound controls, including shipping, will-call, and logistics, to ensure timely product delivery.
    • Lead the organization’s e-commerce initiative by guiding customer purchase experience through early adoption efforts utilizing online product selection, support, and chat.

    Preferred Qualifications:

    • Analytical, organizational, decision-making, problem-solving and written and verbal communication skills required.
    • Demonstrated commitment to customer satisfaction, including an appreciation for customer experience is required.
    • Demonstrated ability to manage, grown and cultivate teams under your direction
    • Demonstrated attention to detail, combined with the ability to not get lost in the details
    • Experience utilizing reporting software for developing KPIs through metrics and analytics
    • Experience working with ERP systems (Epicor Eclipse preferred)
    • E-commerce experience preferred
    • Experience with PC based systems/applications, web tools, and MS Office

    Requirements:

    • Bachelor’s degree and or equivalent in experience
    • Minimum of 3 years call center management experience
    • Minimum 2 years experience in Industrial Wholesale distribution industry
    • Valid driver’s license
    • Must be authorized to work in the US

    If you are a champion who is looking to deliver winning results and build positive relationships, then this is the world class team you want to join. We want to hear from you. Contact us today!

    Job Type: Full-time

    Pay: $70,000.00 - $85,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • Monday to Friday

    Education:

    • Bachelor's (Required)

    Experience:

    • Call center management: 3 years (Required)
    • Industrial Wholesale: 2 years (Required)

    Ability to Commute:

    • Anaheim, CA (Required)

    Work Location: In person

  • 2 Months Ago

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Manager
  • TAPS Fish House & Brewery
  • Brea, CA FULL_TIME
  • Description The Manager is responsible for managing the front of the house operations of the restaurant with standardized policies that provide efficient, friendly services and profitable operations. ...
  • 21 Days Ago

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Manager
  • Mutual Friend Ice Cream - Golden Hill, San Diego
  • Brea, CA FULL_TIME
  • Description The Manager is responsible for managing the front of the house operations of the restaurant with standardized policies that provide efficient, friendly services and profitable operations. ...
  • 23 Days Ago

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Manager
  • Alondra's Hot Wings | Pizza | Craft Beer...
  • Brea, CA FULL_TIME
  • Description The Manager is responsible for managing the front of the house operations of the restaurant with standardized policies that provide efficient, friendly services and profitable operations. ...
  • 23 Days Ago

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Manager
  • ASHTER ENTERPRISE LLC
  • Yorba Linda, CA FULL_TIME
  • Position Summary The Manager supervises restaurant staff and daily operations to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained. Schedules and...
  • 24 Days Ago

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Manager
  • TAPS Brewery + Kitchen | Alondra's, Yorba Linda CA
  • Brea, CA FULL_TIME
  • Description The Manager is responsible for managing the front of the house operations of the restaurant with standardized policies that provide efficient, friendly services and profitable operations. ...
  • 25 Days Ago

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0 EAP Manager jobs found in Fullerton, CA area

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SCM Manager
  • Pulmuone Foods USA Inc.
  • Fullerton, CA
  • Job Description Job Description Company Overview Pulmuone’s mission is a company that creates a healthy future for peopl...
  • 3/28/2024 12:00:00 AM

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Seafood Manager
  • Foodservice Supplier
  • Huntington Beach, CA
  • Seafood Manager FULL-TIME $19.60/hr Responsible for receiving the product and ensuring that aisles/freezers and refriger...
  • 3/27/2024 12:00:00 AM

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COMSEC Manager
  • ManTech
  • Los Angeles, CA
  • Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Org...
  • 3/27/2024 12:00:00 AM

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Team Manager
  • Panera Bread
  • Los Angeles, CA
  • PANERA CAFE TEAM MANAGER Want to work in a place where you can learn, laugh, be supported, be yourself, reach your goals...
  • 3/25/2024 12:00:00 AM

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Store Manager
  • MANGO
  • Brea, CA
  • MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we i...
  • 3/25/2024 12:00:00 AM

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Business manager/Channel manager
  • AIC Inc.
  • Walnut, CA
  • Essential Job Qualifications: § 3~5 year + experience in IT hardware or the related business § Responsibility of meeting...
  • 3/24/2024 12:00:00 AM

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Program Manager
  • Intercare Therapy
  • Fullerton, CA
  • Job Description Job Description Company Description Intercare Therapy provides evidence-based behavioral therapies that ...
  • 3/24/2024 12:00:00 AM

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Project Manager - EPC
  • CSI Electrical Contractors
  • Santa Fe Springs, CA
  • About the Role: As a key part of the integrated design build team, the Project Manager for the EPC Team works to drive h...
  • 3/13/2024 12:00:00 AM

Fullerton (/ˈfʊlərtən/) is a city located in northern Orange County, California, United States. As of the 2010 census, the city had a total population of 135,161. Fullerton was founded in 1887. It secured the land on behalf of the Atchison, Topeka and Santa Fe Railway. Historically it was a center of agriculture, notably groves of Valencia oranges and other citrus crops; petroleum extraction; transportation; and manufacturing. It is home to numerous higher educational institutions, particularly California State University, Fullerton and Fullerton College. From the mid-1940s through the late 19...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for EAP Manager jobs
$120,451 to $165,830
Fullerton, California area prices
were up 3.2% from a year ago

EAP Manager in Brownsville, TX
One of the main objectives of the EAP is to provide a program that will encourage and accommodate early recognition and resolution of personal problems.
November 27, 2019
EAP Manager in Huntsville, AL
If selecting to access the EAP counseling, the clinician will refer you to a local counselor in your area.
February 20, 2020
EAP Manager in Lincoln, NE
Is contacting the EAP confidential?Yes, the program is strictly confidential.
January 08, 2020