Come and join our fantastic team at Kennebec Pharmacy & Home Care!
POSITION SUMMARY:
The Registration Representative will perform financial clearance, registration, and clerical duties associated with direct and scheduled patient referrals. As a Registration Representative, you will get to interact with patients and their families, clinical teams, schedules and referral sources, and ensure information is readily available for clinical staff.
ESSENTIAL FUNCTIONS:
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Coordinates with intake to ensure all documentation is accurate and complete.
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Performs financial clearance, registration, and clerical duties associated with set ups.
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Meets (in person or virtually) with patient or patient's caregiver to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions
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Communicates with intake, clinical staff, and other appropriate personnel to exchange necessary information.
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Verifies insurance benefits and obtains precertification/authorization and ensures verification of medical necessity as necessary. Determines and accepts required payments, including co-pays deductibles, and coinsurance, or refers to financial counselors for follow up.
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Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
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Use of teams and texting functionality
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Use of follow up dates, and accountability to ensure all items are met prior to the patients’ scheduled appointments.
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Able to problem solve and escalate items as necessary.
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Schedule patients for upcoming set ups and mask refits as needed.
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Works reports and ques as directed.
OTHER RESPONSIBILITIES:
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Provide excellent customer service while taking inbound calls and assisting with requests.
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Maintains patient confidentiality and rights.
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Following all policies and procedures as outlined by the company, governmental.
regulations, and HIPAA standards. -
Maintains professional appearance and conduct at all times.
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Uses PTO appropriately.
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
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High School Diploma/GED equivalent.
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Good communication skills, both oral and written, Strong customer service orientation.
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Relevant customer service experience
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Excellent and demonstrated communication skills.
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1 year of patient registration, scheduling, or other clerical/customer service experience in a medical office setting preferred.
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Ability to keyboard accurately and quickly.
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Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
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Strong problem-solving skills.
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Works well within a team.
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MS Office skills
SUPERVISORY RESPONSIBILITIES:
None assigned.
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:
Standard office setting with minimal noise levels.