Donor Research Coordinator jobs in Pennsylvania

This position is an excellent opportunity to be part of the clinical team that enables organ and tissue donation to provide hope and healing to thousands each year. It offers tremendous career growth opportunities in a highly collaborative, fast-paced, and mission-focused environment.

Who we are:

Gift of Life Donor Program is the nation’s leader in saving and healing lives through the recovery of precious organs and tissues for transplantation. A non-profit federally designated organ procurement organization, we serve more than 11 million people in the eastern half of Pennsylvania, southern New Jersey, and Delaware. Our world-class team is widely recognized for excellence, best practices, and innovation. We partner with leading hospitals throughout our region.

Position Overview:

Offers organ and tissue donation in an empowering and inspiring manner; Leads donation conversations to consistently insures that families have every opportunity to make informed, proactive, enduring organ and tissue donation decisions; Achieves superior authorization rates equal to or greater than established organizational goal. Confidently communicates with health care team (HCT) to create a timely and collaborative plan for initiating the donation conversation. Adept at communicating with families in such a way that even more complex diagnosis and medical interventions becomes easy to understand. Collaborates with transplant coordinator and other clinical department personnel to maximize all donation opportunities. Responsible for all other duties as assigned.

Supports the organization’s mission, vision, and core values by exhibiting behaviors that demonstrate: Advocacy, Commitment, Compassion, Expertise/Knowledge, Professional integrity, and Teamwork.

Who we are looking for:

We are seeking compassionate and dedicated individuals with at least two or more years’ experience working with families in crisis in a health-care related environment preferred within the Metro Philadelphia area who will share our team’s mission to improve the quality of life for patients awaiting transplant by maximizing the availability of donated organs and tissues for transplant. We work to ensure the family of each potential donor is treated with the utmost sensitivity and care and that we support them through each step of the donation process.

• Outstanding benefits package including medical, prescription drug, dental and vision insurance; tuition assistance, and employer matched 403(b) up to 11%
• Opportunity to work with welcoming, inclusive co-workers.
• Independent work environment within a strong and supportive team
• Help bring comfort and hope to families by coordinating their loved one’s heroic act of organ donation.
• Provide a second chance at life to children and adults on the transplant waitlist.
• Interact with and learn from world-class health professionals every day.

Some of the requirements for the Donation Authorization Coordinator role include:

• At least two years’ experience working with families in crisis in a healthcare related environment, hospice, bereavement counseling center, police work, or area that focuses on helping families cope with and work through loss-based crises.
• Two or more years’ experience working with bereaved and/or traumatized individuals with a strong understanding of the dynamics of loss and grief.
• Ability to work empathetically, compassionately, and professionally with families in crisis, to provide informative and inspiring information with the goal of saving as many lives as possible through organ and tissue donation.
• Superior communication skills, verbal and written, including the ability to translate complex topics into east-to-understand information.
• Experience and ability to work in a sensitive, compassionate, and goal-oriented manner with families and individuals from diverse cultural and socioeconomic groups to get to “Yes” for donation.
• Valid driver’s license and proof of insurability for automobile insurance.

Some of what you will be doing as a Donation Authorization Coordinator:

• Rotates on-call to facilitate family donation conversations of potential organ donors in collaboration with TC department personnel. Primarily responding to hospitals within the GLDP Metro service area and may be required to facilitate conversations within the entire GLDP service area.
• Participates in donor evaluation process with focus on determining LNOK, family dynamics, and collaborating with HCT and GLDP colleague to determine what action steps must occur before the donation conversation is initiated.
• Familiarizes themselves with all pertinent case details before engaging with family.
• Initiates and leads family donation conversation and all family communication utilizing GLDP standards of practice in person or telephonically.
• Conducts the Donor Risk Assessment Interview process in collaboration with TC.
• Completes all required EMR documentation.
• Provides on-site support to family as long as necessary.