Documentation Supervisor jobs in Portland, OR

Documentation Specialist Position:

We are looking for someone caring, professional and organized, with prior office experience. This role involves managing documents, reports and databases, communicating with clients/parents, employees, case managers and the community. We are looking for someone flexible who can work with the rest of the office team and be willing to assist with a variety of tasks as our agency grows and changes. We are a pretty small team, so the ability to cross-train is essential. This position is 99% remote. Applicants must be located near the Portland, OR area, for occasional meetings with employees and clients, or community events (Autism Walk, etc.).

Who we are:

Welcome to Family Relief Resources (FRR) where our mission is to help families find their perfect match with a support worker that meets their needs, helps them learn and grow, and exceeds their expectations. Here at FRR we aim to provide qualified Direct Support Professionals (DSP), who have a passion and drive to help individuals with intellectual and developmental disabilities, with a positive, stable, and highly compensated work opportunity. We recognize this is a special gift and we are dedicated to helping every direct support professional to find the client they are meant to help.

Job Objectives:

Reporting:

- Ensure and assist employees in submitting required client progress notes for each shift. Compile notes into a monthly report to submit to other organizations as requested.

- Ensure and assist employees with completing required Quarterly Progress Reports. Submit completed reports to client case managers monthly.

- Monitor and manage the client database to ensure information is correct and up to date.

- Monitor emails and texts daily and respond in a courteous and proactive manner. Serve as the point of contact for all reporting and documentation related tasks.

Documentation:

- Write and develop required Implementation Plans & Risk Protocol documents for each client. Communicate with the client’s parents/guardians to ensure protocols are accurate and up to date. Send the documents to the client’s support workers and case managers upon completion.

- Manage the Implementation Plan and Risk Protocol document lifecycle including updating the documents whenever parents/guardians notify of any changes, or at minimum, on a yearly basis.

General Office Duties:

- Maintain prompt communication with all Case Managers, DSP’s, Clients and/or Parents and Guardians via email, phone, and text during regular working hours.

- Assist with developing and/or maintaining various office-related policies, procedures, and protocols.

- Cross-train in other office areas to be able to provide coverage when needed.

- Attend occasional in-person meetings or community events.

- Perform additional support duties and responsibilities as assigned.

Job Qualifications:

- Prior office and/or clerical experience required.

- An interest and desire to work within the intellectually and developmentally disabled community. (prior experience as a caregiver preferred)

- Knowledge and experience working in a highly government-regulated and compliance focused industry preferred.

- Self-directed and highly organized, with ability to work as a part of a team.

- Strong problem-solving and critical thinking skills.

- Ability to communicate in a professional manner, both written and verbal.

- Ability to adhere to specific timelines and complete tasks ahead of deadlines.

- Be comfortable using various technologies including Adobe, Google Docs, Drive, Meet, Excel Spreadsheets, Microsoft Word, etc. Experience with Monday.com is helpful.

- This position is 99% remote. Must have a dedicated work space with high-speed internet, quiet for making and answering phone calls, and must feel comfortable with setting up and managing company-provided computer equipment.

Requirements:

- Pass a criminal background check

- Type 50-60 wpm

- Comfortable using technology such as cell phones, computers, Google and Microsoft Suite.

- Bilingual English/Spanish preferred.

Benefits:

- Paid sick time and holiday pay

- Vacation time (available after 6 months)

- Medical, Dental, Vision Insurance

- 401k benefits with company match (after 1 year)

- Annual raises of 3-5%, depending on performance

Job Types: Full-time, Part-time

Pay: From $24.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote