Documentation Supervisor coordinates the production of functional, configuration, and user interface documentation for computer software and hardware products. Collaborates with technical teams to prepare accurate content. Being a Documentation Supervisor reviews edits and approves the final content. Ensures that standardized documentation methods and tools are deployed and that required document control procedures are employed. Additionally, Documentation Supervisor monitors project deliverables and timelines to ensure on-time delivery of release notes, manuals, and online content. Requires a bachelor's degree or equivalent. Typically reports to a manager. The Documentation Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Documentation Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Documentation Specialist Position:
We are looking for someone caring, professional and organized, with prior office experience. This role involves managing documents, reports and databases, communicating with clients/parents, employees, case managers and the community. We are looking for someone flexible who can work with the rest of the office team and be willing to assist with a variety of tasks as our agency grows and changes. We are a pretty small team, so the ability to cross-train is essential. This position is 99% remote. Applicants must be located near the Portland, OR area, for occasional meetings with employees and clients, or community events (Autism Walk, etc.).
Who we are:
Welcome to Family Relief Resources (FRR) where our mission is to help families find their perfect match with a support worker that meets their needs, helps them learn and grow, and exceeds their expectations. Here at FRR we aim to provide qualified Direct Support Professionals (DSP), who have a passion and drive to help individuals with intellectual and developmental disabilities, with a positive, stable, and highly compensated work opportunity. We recognize this is a special gift and we are dedicated to helping every direct support professional to find the client they are meant to help.
Job Objectives:
Reporting:
- Ensure and assist employees in submitting required client progress notes for each shift. Compile notes into a monthly report to submit to other organizations as requested.
- Ensure and assist employees with completing required Quarterly Progress Reports. Submit completed reports to client case managers monthly.
- Monitor and manage the client database to ensure information is correct and up to date.
- Monitor emails and texts daily and respond in a courteous and proactive manner. Serve as the point of contact for all reporting and documentation related tasks.
Documentation:
- Write and develop required Implementation Plans & Risk Protocol documents for each client. Communicate with the client’s parents/guardians to ensure protocols are accurate and up to date. Send the documents to the client’s support workers and case managers upon completion.
- Manage the Implementation Plan and Risk Protocol document lifecycle including updating the documents whenever parents/guardians notify of any changes, or at minimum, on a yearly basis.
General Office Duties:
- Maintain prompt communication with all Case Managers, DSP’s, Clients and/or Parents and Guardians via email, phone, and text during regular working hours.
- Assist with developing and/or maintaining various office-related policies, procedures, and protocols.
- Cross-train in other office areas to be able to provide coverage when needed.
- Attend occasional in-person meetings or community events.
- Perform additional support duties and responsibilities as assigned.
Job Qualifications:
- Prior office and/or clerical experience required.
- An interest and desire to work within the intellectually and developmentally disabled community. (prior experience as a caregiver preferred)
- Knowledge and experience working in a highly government-regulated and compliance focused industry preferred.
- Self-directed and highly organized, with ability to work as a part of a team.
- Strong problem-solving and critical thinking skills.
- Ability to communicate in a professional manner, both written and verbal.
- Ability to adhere to specific timelines and complete tasks ahead of deadlines.
- Be comfortable using various technologies including Adobe, Google Docs, Drive, Meet, Excel Spreadsheets, Microsoft Word, etc. Experience with Monday.com is helpful.
- This position is 99% remote. Must have a dedicated work space with high-speed internet, quiet for making and answering phone calls, and must feel comfortable with setting up and managing company-provided computer equipment.
Requirements:
- Pass a criminal background check
- Type 50-60 wpm
- Comfortable using technology such as cell phones, computers, Google and Microsoft Suite.
- Bilingual English/Spanish preferred.
Benefits:
- Paid sick time and holiday pay
- Vacation time (available after 6 months)
- Medical, Dental, Vision Insurance
- 401k benefits with company match (after 1 year)
- Annual raises of 3-5%, depending on performance
Job Types: Full-time, Part-time
Pay: From $24.00 per hour
Expected hours: 30 – 40 per week
Benefits:
Schedule:
Work Location: Remote