Documentation Specialist Position:
We are looking for someone caring, professional and organized, with prior office experience. This role involves managing documents, reports and databases, communicating with clients/parents, employees, case managers and the community. We are looking for someone flexible who can work with the rest of the office team and be willing to assist with a variety of tasks as our agency grows and changes. We are a pretty small team, so the ability to cross-train is essential. This position is 99% remote. Applicants must be located near the Portland, OR area, for occasional meetings with employees and clients, or community events (Autism Walk, etc.).
Who we are:
Welcome to Family Relief Resources (FRR) where our mission is to help families find their perfect match with a support worker that meets their needs, helps them learn and grow, and exceeds their expectations. Here at FRR we aim to provide qualified Direct Support Professionals (DSP), who have a passion and drive to help individuals with intellectual and developmental disabilities, with a positive, stable, and highly compensated work opportunity. We recognize this is a special gift and we are dedicated to helping every direct support professional to find the client they are meant to help.
Job Objectives:
Reporting:
- Ensure and assist employees in submitting required client progress notes for each shift. Compile notes into a monthly report to submit to other organizations as requested.
- Ensure and assist employees with completing required Quarterly Progress Reports. Submit completed reports to client case managers monthly.
- Monitor and manage the client database to ensure information is correct and up to date.
- Monitor emails and texts daily and respond in a courteous and proactive manner. Serve as the point of contact for all reporting and documentation related tasks.
Documentation:
- Write and develop required Implementation Plans & Risk Protocol documents for each client. Communicate with the client’s parents/guardians to ensure protocols are accurate and up to date. Send the documents to the client’s support workers and case managers upon completion.
- Manage the Implementation Plan and Risk Protocol document lifecycle including updating the documents whenever parents/guardians notify of any changes, or at minimum, on a yearly basis.
General Office Duties:
- Maintain prompt communication with all Case Managers, DSP’s, Clients and/or Parents and Guardians via email, phone, and text during regular working hours.
- Assist with developing and/or maintaining various office-related policies, procedures, and protocols.
- Cross-train in other office areas to be able to provide coverage when needed.
- Attend occasional in-person meetings or community events.
- Perform additional support duties and responsibilities as assigned.
Job Qualifications:
- Prior office and/or clerical experience required.
- An interest and desire to work within the intellectually and developmentally disabled community. (prior experience as a caregiver preferred)
- Knowledge and experience working in a highly government-regulated and compliance focused industry preferred.
- Self-directed and highly organized, with ability to work as a part of a team.
- Strong problem-solving and critical thinking skills.
- Ability to communicate in a professional manner, both written and verbal.
- Ability to adhere to specific timelines and complete tasks ahead of deadlines.
- Be comfortable using various technologies including Adobe, Google Docs, Drive, Meet, Excel Spreadsheets, Microsoft Word, etc. Experience with Monday.com is helpful.
- This position is 99% remote. Must have a dedicated work space with high-speed internet, quiet for making and answering phone calls, and must feel comfortable with setting up and managing company-provided computer equipment.
Requirements:
- Pass a criminal background check
- Type 50-60 wpm
- Comfortable using technology such as cell phones, computers, Google and Microsoft Suite.
- Bilingual English/Spanish preferred.
Benefits:
- Paid sick time and holiday pay
- Vacation time (available after 6 months)
- Medical, Dental, Vision Insurance
- 401k benefits with company match (after 1 year)
- Annual raises of 3-5%, depending on performance
Job Types: Full-time, Part-time
Pay: From $24.00 per hour
Expected hours: 30 – 40 per week
Benefits:
Schedule:
Work Location: Remote