Document Control Analyst jobs in Arizona

Company: Smart Document Solutions

Position: Technical Analyst / Installer for Xerox Copiers

Job Location: Phoenix AZ

Smart Document Solutions is now hiring a full-time Analyst & Installer. The position is based out of our Flagstaff office and will require local travel from central to northern clients within Arizona and the Tri-State area. You will receive renowned Xerox training in all the advanced technical aspects of our award-winning solutions, after which you will be able to confidently configure and troubleshoot these cutting-edge devices, as well as provide product training for customers on their new machines. We provide a company vehicle and cover the fuel expense, as well as an iPhone and laptop. Our benefits include a 401k plan, health care, and PTO. If you have recently graduated with a degree in CS, CIS, or IT, this is a great opportunity to start your career, or if you have 2 years or more experience in an IT field and are looking for a change. Once you have completed the training program and become a Xerox Certified Analyst, the starting salary will be $42,000.00/yr .

Skills & Essential Job Functions

• Provide on-site and remote support to customers for their Xerox products and connectivity to the network and applications.
• Deliver and install machines using a company truck.
• Comfortable operating a truck liftgate.
• Operate a stair climber and be able to lift 75lbs
• Solid time management and scheduling skills.
• Troubleshoot networks, routers and cabling throughout customer’s facilities.
• Be able to communicate with all levels of customer in the areas of networking, document workflow, and applications.
• Possess broad technical knowledge in the areas of networking, printing, office solutions, client applications, email and scanning to a share.
• Experience with industry standard software applications (e.g. MS Office Suite, MS Project, page layout/design, web browser and anti-virus software)
• Train customers about technology and workflow per their requirements.
• Work successfully with different organizations within Xerox and the various Third-Party partners to deliver solutions to customers.
• Exceptional interactive skills required (listening, probing, clarifying, teaching and objection handling).
• Strong verbal, presentation and written communication skills are required.
• Possess selling skills to enable identification of new business opportunities.

Experience

• Minimum 2 to 4 years in a technical support role or digital printing and associated industry experience with Printing.
• Previous experience with the Xerox Office products implementation activities recommended.
• Working knowledge of basic PC hardware, operating system software (ie. Windows, Linux) and popular PC application software plus working knowledge of Macintosh hardware, operating system software and applications.
• Experience managing/resolving complex problems involving networks and software applications.
• Good color vision required.
• Industry experience/certification in networks required for access to client’s network.

Education/ Knowledge

• Bachelor Computer Science or equivalent industry experience /certification
• Network Certification (or higher). MCSE or similar certification desired.
• Must be self-motivated and should have demonstrated initiative in the area of self-development.

Job Type: Full-time

Pay: From $35,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Phoenix, AZ: Relocate before starting work (Required)

Work Location: In person