District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Job Description:
The District Manager is responsible for the general oversight of all field operations and customer service activities in the Westlake district; establishing oneself as a leader in the community; acting as district spokesperson for media communication; short- and long-term district planning; budgeting and rate case development; development of district personnel and coordination of district activities with Customer Support Services and entrepreneurial marketing to insure Company growth. The position is located in Westlake, CA.ESSENTIAL JOB FUNCTIONS:
QUALIFICATIONS/ REQUIREMENTS:
WORK HOURS:
The work schedule is five days per week, eight hours per day. Work hours are subject to change depending on operational conditions and needs.
WORK ENVIRONMENT:
While performing the duties of this job, the employee works in an indoor controlled climate facility, but may travel from site to site.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions under certain circumstances.
While performing the duties of this job, the employee is frequently required to use hands to finger, handle, grip, grasp, or feel objects and controls, including typing and operating a computer. The employee is occasionally required to reach forward, upward, and downward with hands and arms. The employee is constantly required to talk and converse on a one-to-one basis with supervisors, subordinates coworkers and the public.
A District Manager is occasionally required to walk around the office to access files and office related equipment; sitting for extended periods of time is required; and is infrequently required to bend, squat or kneel when performing work activities such as accessing files and documents.
A District Manager must infrequently lift up to 25 pounds. Use of a telephone and specific vision abilities required to operate a computer and read data from the screen.
SUPERVISORY RESPONSIBILITIES - Yes.
Salary Range: $128,200 - $235,000
Deadline to submit resume is Friday, April 5, 2024.
The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Serviceand Washington Water Servicedo not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.
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