District Technical Service Manager jobs in Norwalk, CA

District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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District Service Manager
  • Komatsu
  • Long Beach, CA FULL_TIME
  • Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, includingTimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

    Job Overview

    Serves as a liaison between KFI and its Dealers about Product Support issues. Regularly visits dealer offices to provide Parts, Technical, Warranty, Customer and other assistance as needed. Provides proper guidance; investigate problems, and follow-up to KFI on competitive parts & pricing structures. Oversee that dealership parts and service operations are organized and equipped to provide efficient service. Must work hand in hand with the District Sales Manager to provide an increased level of support to the Komatsu Organization and Dealer Body.

    Key Job Responsibilities
    • Communicates objectively with management, dealer body, associates, and our suppliers in the interest of customer satisfaction to maximize Komatsu's market share and objective
    • Displays a positive, professional attitude toward all work-related duties
    • Must act in a manner, whether on or off the job, to strengthen the reputation of the company and its objectives
    • Must work with dealer personnel to identify areas of weakness and propagate strategies to improve the weaknesses and follow-up with implementation of the plan to realize the intended goal
    • Will act as representative of Komatsu Forklift with regards to the administration of warranty and goodwill policies and decisions with management guidelines
    • Responsible for improvement of Komatsu dealer's parts and service department's efficiency, quality and profitability
    • Responsible for orientation training of new dealers, policies, procedures and implementation
    • Assists in implementation of new and existing policies and programs initiated by Komatsu
    • Promotes dealer and customer satisfaction of product
    • Communicates with dealer principle/management it ensure proper dealer operation and activity
    • Ensures dealer warranty administration with respect to policy and procedure
    • Provide technical assistance to dealers
    • Provide proper guidance to dealers to insure excellent customer relations
    • Investigate product problems and provide timely and detailed reporting to CHQ regarding all dealer activities
    • Provide follow up of all retrofit and recall programs and ensure dealer compliance to service procedure, shop and field requirements for efficient servicing of the Komatsu product
    • Support dealer's parts activities and work with dealers to insure use of genuine Komatsu parts
    Qualifications/Requirements
    • Bachelor's Degree and/or Equivalent work experience in the Forklift/Material Handling Industry and hands on technical experience related to the Komatsu Forklift trucks
    • Equivalent work experience is defined as "Minimum 5 years' experience in customer service, or field service in the forklift industry
    • Strong verbal, written, presentation and negotiation skills and be highly adaptable product problem solver
    • Able to travel frequently (minimum of every other week), must have a valid driver's license and passport
    • PC literacy is a must, with a strong working knowledge in both Apple iOS (Phone), and Windows 10, MS Office 365 version products including but not limited to Word, Excel, Outlook, & Access
    • Must have excellent technical knowledge in the service and repair of forklift trucks
    • Must be able to work from a home office and/or regional office and be able to perform at a high level without close supervision
    Additional Information

    Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

     

  • 15 Days Ago

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Japanese Bilingual Assistant Accounting Manager
  • Advantage Technical
  • Carson, CA FULL_TIME
  • Position: Japanese Bilingual Assistant Accounting Manager Location: South Bay, CA (on-site) Working Hours: 8:00am - 5:00pm Employment: Exempt, Direct-Hire, Full-Time OVERVIEW: An international logisti...
  • 1 Month Ago

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Japanese Bilingual Account Manager - Commercial P&C (Remote)
  • Advantage Technical
  • Torrance, CA FULL_TIME
  • Job Title: Japanese Bilingual Account Manager - Commercial P&C Location: Remote Work hour: 9:00am - 5:30pm Classification: Exempt, Full-Time, Direct Hire A global commercial insurance broker with a dy...
  • 25 Days Ago

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Japanese Bilingual Account Manager - Commercial P&C
  • Advantage Technical
  • Torrance, CA FULL_TIME
  • Job Title: Japanese Bilingual Account Manager - Commercial P&C Location: Los Angeles, CA (Hybrid Remote) Work hour: 9:00am - 5:30pm Classification: Exempt, Full-Time, Direct Hire A global commercial i...
  • 25 Days Ago

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District Manager
  • Securitas Security Services
  • Long Beach, CA FULL_TIME
  • Securitas Security Services USA, Inc. Position Title: District Manager Location: Long Beach, California (CA) Summary: Provides leadership and accountability for assigned Portfolio; ensures delivery of...
  • Just Posted

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District Manager
  • IHOP
  • Norwalk, CA FULL_TIME
  • LA Restaurants District/Multi-Unit ManagerJob Summary: Responsible for managing home base unit and district, or multiple units of a company or organization. Recruits, hires, trains, and supports manag...
  • 8 Days Ago

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0 District Technical Service Manager jobs found in Norwalk, CA area

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Regulatory Compliance and Technical Services Manager
  • The Judge Group
  • Los Angeles, CA
  • Work is Sweet!'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in ...
  • 3/28/2024 12:00:00 AM

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R&D Food Technolgy Specialist
  • Del Real Foods
  • Mira Loma, CA
  • Job Description Job Description Hello! We are looking for a dedicated Food Technology Specialist to join the team! Del R...
  • 3/28/2024 12:00:00 AM

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Regional QA Manager- Beverage
  • The Judge Group
  • Diamond Bar, CA
  • At Niagara, we re looking for Team Members who want to be part of achieving our mission to provide our customers the hig...
  • 3/28/2024 12:00:00 AM

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A/E/C Proposal Manager
  • KDG Construction Consulting
  • Glendale, CA
  • KDG Construction Consulting is seeking an A/E/C Proposal Manager to lead the strategic direction and partner with the te...
  • 3/28/2024 12:00:00 AM

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Regional QA Manager- Beverage
  • Niagara Bottling, LLC
  • Diamond Bar, CA
  • At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the hig...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Examination Analyst - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Glendale, CA
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
  • 3/27/2024 12:00:00 AM

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Automotive Technical Service Manager
  • Monro Muffler Brake Inc.
  • Los Angeles, CA
  • **Automotive Technical Service Manager** * Bel Air, MD 21014, USA * Full-time * Department: District 57 **Company Descri...
  • 3/26/2024 12:00:00 AM

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Condition Report Writer
  • Norwalk Auto Auction
  • Norwalk, CA
  • Overview: Condition Report Writer helps ensure the overall efficiency, of our body estimations and appraisals by providi...
  • 3/26/2024 12:00:00 AM

Norwalk is a suburban city in Los Angeles County, California, United States. The population is estimated to be 107,096 as of 2014. It is the 58th most densely-populated city in California. Founded in the late 19th century, Norwalk was incorporated as a city in 1957. It is located 17 miles (27 km) southeast of downtown Los Angeles and is part of the Greater Los Angeles area. Norwalk is a member of the Gateway Cities Council of Governments. Norwalk's sister cities are Morelia, Michoacán, and Hermosillo, Sonora, in Mexico. Norwalk is located at 33°54′25″N 118°5′0″W / 33.90694°N 118.08333°W / 3...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for District Technical Service Manager jobs
$162,979 to $212,079
Norwalk, California area prices
were up 3.2% from a year ago

District Technical Service Manager in Rochester, NY
The Technical Services Manager is responsible for maintaining information technology strategies by managing staff; researching and implementing technological strategic solutions for effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software.
February 20, 2020
District Technical Service Manager in Detroit, MI
ILS is also focused on expanding its B-to-B electronic marketplace to give customers advanced business tools and services.
February 22, 2020