District Technical Service Manager jobs in Maryland

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Since 1939, the Lutheran Immigration and Refugee Service (LIRS) has offered welcome and hope to refugees. LIRS has transformed lives with the support and hard work of people like you, to welcome the most vulnerable to the United States from sea to shining sea.

We help people seeking safety from persecution in their home countries and reunite families torn apart by conflict. We resettle refugees. We protect vulnerable children who arrive alone in the United States. We advocate for compassion and justice for all migrants.

We are widely recognized for our expertise in implementing federal programs on behalf of refugees and migrants in the United States, conducting policy advocacy, and advancing the protection and rights of vulnerable migrants.

Headquartered in the beautiful Inner Harbor of downtown Baltimore we provide services nationwide through a network of staff and affiliates. Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including medical, dental, and vision available on the first day of employment, professional development, tuition reimbursement, generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays PLUS the week between Christmas and New Year's Day, 12 weeks of paid parental leave and up to 12 weeks of fully paid FMLA leave, company 403(b) contribution of 3%, an additional 4% match, Family Building benefits for reproductive procedures, adoption/foster care assistance, and an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!

Lutheran Immigration and Refugee Service is a champion for all uprooted people. Please join us as we make a difference in the lives of newcomers.

Reporting to the Associate Director of Applications Management, the Technical Project Manager is responsible for the oversight and management of software developed and/or implemented for LIRS programs. This includes driving the software development lifecycle, from identifying the need/opportunity, taking the software through full implementation and evaluation, and providing ongoing support and administration. The position will also engage with clients to enhance appropriate business processes supporting new software solutions. This position requires alignment with LIRS program managers, management of vendors, and the technical skills to effectively evaluate software design approaches, business processes, and required hardware, and provide realistic cost/ benefit analyses.

This position can be remote with occasional trips to Baltimore as needed.

DUTIES

Project Management / Product Owner

• Partner with LIRS business to understand current business needs, anticipate future needs, and identify potential technical solutions that properly balance costs, risks, and benefits within our strategic framework.
• Assess existing business processes related to the identified need and work with staff clients to develop necessary and appropriate process improvements that will integrate with and support, any proposed technical solution.
• Plan, execute, and finalize projects according to deadlines and within budget.
• Define project scope, objectives, and deliverables that support business goals.
• Develop and maintain project plans, implementation plans, and project documentation.
• Manage internal and external resources to execute project deliverables.
• Proactively identify, assess, and mitigate project risks.
• Manage changes to the project scope, schedule, and budget.
• Solutions research, based on the needs of agency staff and organizations.
• Facilitate communication with stakeholders regarding the status of project plans.
• Manage vendor relationships to ensure conceptual and technical requirements are technically sound and responsive to business needs.
• Creating a product road map based on the vision for the team's product.

Business Analysis

• Work closely with business stakeholders to understand project objectives and gather detailed business requirements.
• Conduct comprehensive business analysis to identify opportunities for process improvements.
• Translate business requirements into technical specifications for development teams.
• Develop business requirements or user stories that are clearly documented.
• Coorinate and provide oversight for comprehensive and orderly testing of software.
• Coordinate the development and delivery of training on process changes and how to use the software.
• After implementation, oversee maintenance and administration of implemented software, without the routine use of vendors.
• Monitor the impact of the system once implemented to determine if the benefits of the system have been realized; if not, identify the reason why and the corrective action to be taken, with related costs. Track suggestions for enhancements and determine in partnership with program managers if/when to group those changes as a new release of the software.
• Other duties as assigned.

QUALIFICATIONS

• Proven experience as a Project or Product Manager.
• Bachelor's degree in information technology or related field with 2 years experience OR 4 years experience without a degree.
• At least one project management certification - PMP, SAFe, or Agile certifications.
• Strong understanding of business processes and ability to translate business needs into technical requirements.
• DevOps experience is highly desirable.
• SQL skills and Salesforce knowledge are a plus.
• Ability to influence others and negotiate effectively. Demonstrated ability to develop consensus, support others for their success, and work with people of varied backgrounds.

Lutheran Immigration and Refugee Service (LIRS) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.