District Technical Service Manager jobs in Garden Grove, CA

District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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District Service & Parts Manager
  • Isuzu
  • Anaheim, CA FULL_TIME
  • JOB SUMMARY:

    Functions as liaison between the dealership, region, and national headquarters ensuring the highest standard of assistance to dealers, customers, and assigned accounts. Consistently reviews and tracks service and parts dealer standards with assigned dealers to ensure continuous growth and customer satisfaction. Identifies, develops, and implements solutions to customer and product issues. Applies appropriate policies and procedures to ensure customer retention and effective use of company resources. Identifies, documents, and communicates product quality issues with dealers and customers to support Isuzu’s high level of quality, dependability, and uptime.

    PRINCIPAL DUTIES & RESPONSIBILITIES:

    % of time spent on each activity

    40%

    1. Promotes the sale and marketing of Isuzu service and parts to meet dealer and corporate objectives. This includes but is not limited to working with dealers' service departments, independent repair shops (IRS), and fleet accounts. Develops marketing strategies with dealers to increase potential parts sales and encourages usage of parts and service co-op to develop strategies.

    25%

    2. Supports the lifecycle business process by routinely reviewing dealership’s service process flow management, technical and management abilities, service intake objectives, vehicle uptime priorities, KPIs, etc. Recommends and reviews appropriate actions to improve areas of concern with dealership executive and service management. Works jointly with Lifecycle Business Manager during in depth review process.

    20%

    3. Builds customer satisfaction by working on vehicle uptime priority and general customer satisfaction cooperatively with dealer staff, local IRS, and fleet operators. This includes but is not limited to actively engaging Vehicle Down Report (VDR) or similar processes, customer assistance (CAS) needs, and general requirements from dealers and customers.

    15%

    4. Provides administrative and review functions required by dealership, region, and corporate, related to dealer contact reports, warranty processes, lifecycle and technical training, support to TAC and product engineering, etc. Assists dealers in developing solutions to meet requirements of all parties while keeping the customer top priority. Supports regional and corporate activities to increase the Isuzu brand.

    5. Performs miscellaneous job-related duties as assigned.

    ORGANIZATIONAL RELATIONSHIPS:

    • Reports to: Manager, Lifecycle Business

    EDUCATION, EXPERIENCE & TRAINING:

    • Bachelors degree in Business, Automotive, or Mechanical Engineering, or equivalent directly related work experience
    • Minimum three years experience working for a domestic manufacturer, import distributor, or new vehicle dealership
    • Previous experience as an automotive truck technician and/or dealer service and parts operations desirable

    KNOWLEDGE:

    • Thorough understanding of on-highway vehicle mechanical and electrical principals
    • Solid knowledge of automotive/truck terminology and operations
    • Knowledge of modern diesel and gasoline vehicle systems
    • Knowledge of dealership fixed operations

    SKILLS & ABILITIES:

    • Proficient PC skills in Windows applications and with smart communication technology
    • Very strong verbal and written communication and presentation skills
    • Ability to be productive and self-motivated
    • Ability to work independently while meeting objectives and expected results
    • Outstanding time management skills and marketing strategies

    PHYSICAL STANDARDS:

    The employee must be able to access, enter, and retrieve data using a computer or smart phone. This is primarily a traveling position in a mobile office environment which requires only occasional reaching, stooping, and lifting of office files, reports or records, typically weighing 25 lbs. or less.

    Requires frequent travel, over 75% of time including overnight stays.

    MANAGEMENT ACCOUNTABILITIES:

    • Interprets, executes and/or recommends modifications to organizational policies.
    • Responsible for managing functions or a functional activity. May directly participate in establishing and administering many centralized functional projects. Accomplishes results through others who exercise significant latitude and independence in their assignments.
    • Monitors work operations on a daily basis and actively assists or provides direction to others as required. Responsible for all projects and objectives assigned. May act as an advisor to others to help meet established schedules or resolve technical or operational problems. Must operate within established budget schedules and performance standards.
    • Frequent contacts with inter-organizational and outside customer representatives at various management levels concerning projects, operational decisions, scheduling of specific phases of projects or contractual clarification. Conducts and attends technical meetings for internal and external representatives.

    Pay scale for this position is between $89,213 and $114,639. The actual compensation will be determined based on experience and other factors permitted by law.

    #ICTA #LI-Remote

  • 24 Days Ago

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District Service Manager
  • Securitas Electronic Security Inc.
  • Fullerton, CA FULL_TIME
  • As the Electronic Security District Service Manager for Securitas Technology, you will work as a member of the service business team and provide leadership to a technician workforce of 35 associates. ...
  • 1 Month Ago

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Customer Service Manager
  • Assistant Warehouse Manager (Airport Way Area)
  • Anaheim, CA FULL_TIME
  • Customer Service ManagerLa Palma, CA | Multi Sales Job Type: Direct Hire; ExemptPay: $70-85K DOE Employee Benefits 90% of base plan Medical, Dental, Vision Group Life Insurance covered by Employer Saf...
  • 2 Months Ago

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Technical Service and Repair Manager
  • ClearPath
  • Anaheim, CA FULL_TIME
  • Our client is hiring a Technical Service & Repair Manager to lead our dynamic team of service technicians - driving excellence in repair, warranty administration, and technical support. You’ll play a ...
  • 9 Days Ago

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Marine District Service Manager Trainer
  • Yamaha Motor
  • Cypress, CA FULL_TIME
  • Yamaha has an excellent opportunity for aMarine District Service Managerto join our Marineteam in a field role.This position provides technical support in assigned geographical areas of Wisconsin, Ill...
  • 8 Days Ago

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Account Manager - Personal Lines Insurance
  • Advantage Technical
  • Cypress, CA FULL_TIME
  • Title: Account Manager - Personal Lines Reports To: Senior Vice President, Underwriting Required License: Property & Casualty license Location: Cypress, CA - Hybrid (2 days in person) (Depending on ex...
  • 8 Days Ago

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0 District Technical Service Manager jobs found in Garden Grove, CA area

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Regulatory Compliance and Technical Services Manager
  • The Judge Group
  • Los Angeles, CA
  • Work is Sweet!'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in ...
  • 3/28/2024 12:00:00 AM

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R&D Food Technolgy Specialist
  • Del Real Foods
  • Mira Loma, CA
  • Job Description Job Description Hello! We are looking for a dedicated Food Technology Specialist to join the team! Del R...
  • 3/28/2024 12:00:00 AM

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Regional QA Manager- Beverage
  • The Judge Group
  • Diamond Bar, CA
  • At Niagara, we re looking for Team Members who want to be part of achieving our mission to provide our customers the hig...
  • 3/28/2024 12:00:00 AM

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A/E/C Proposal Manager
  • KDG Construction Consulting
  • Glendale, CA
  • KDG Construction Consulting is seeking an A/E/C Proposal Manager to lead the strategic direction and partner with the te...
  • 3/28/2024 12:00:00 AM

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Registered Veterinary Technician - RVT
  • Happy Tails Animal Hospital
  • Garden Grove, CA
  • Job Description Job Description Do you hate your job? I know why. It because you’re not working for the best privately o...
  • 3/28/2024 12:00:00 AM

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Regional QA Manager- Beverage
  • Niagara Bottling, LLC
  • Diamond Bar, CA
  • At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the hig...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Examination Analyst - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Glendale, CA
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
  • 3/27/2024 12:00:00 AM

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Automotive Technical Service Manager
  • Monro Muffler Brake Inc.
  • Los Angeles, CA
  • **Automotive Technical Service Manager** * Bel Air, MD 21014, USA * Full-time * Department: District 57 **Company Descri...
  • 3/26/2024 12:00:00 AM

Garden Grove is a city in northern Orange County, California, United States, located 34 miles (55 km) southeast of the city of Los Angeles in the Los Angeles metropolitan area. The population was 170,883 at the 2010 United States Census. State Route 22, also known as the Garden Grove Freeway, passes through the city in an east-west direction. The western portion of the city is known as West Garden Grove. According to the United States Census Bureau, the city has a total area of 46.5 km2 (18.0 sq mi) 0.10% of which is water. West Garden Grove is west of Beach Boulevard....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for District Technical Service Manager jobs
$163,191 to $212,354
Garden Grove, California area prices
were up 3.2% from a year ago

District Technical Service Manager in Rochester, NY
The Technical Services Manager is responsible for maintaining information technology strategies by managing staff; researching and implementing technological strategic solutions for effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software.
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District Technical Service Manager in Detroit, MI
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