District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Title: Fastener - Technical Services Manager
Reports to: Director of Operations
Summary:
The Fastener - Technical Services Manager’s role is to support the organization’s fastener procurement and distribution activities, including but not limited to fastener drawing interpretation, providing direction in proper inspection processes, obtaining, and communicating fastener standards and specifications, providing guidance to management, peers, suppliers and customers on fastener specifications and performance, and being a proactive proponent of the ISO 9001 quality management system.
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Education, Experience, Licenses and Certifications:
Hardware Specialty Co., Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Only qualified candidates will be contacted.
Job Type: Full-time
Pay: $60,000.00 - $95,000.00 per year
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Work Location: Hybrid remote in Marlborough, MA 01752
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