District Technical Service Manager jobs in Escondido, CA

District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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District Service Manager
  • Arbon Equipment Corporation
  • San Diego, CA FULL_TIME
  • Job Category: Production & Skilled Trades Schedule: Full time Job Description: PURPOSE AND SCOPE To manage the Service Department within an assigned area to ensure customer expectations are exceeded in the maintenance, repair, and service of equipment while maintaining acceptable profitability. Note, in smaller assigned areas this position may be combined with the Installation Supervisor, and still referred to as "District Service Manager", while those responsibilities would be included with these. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Maintain a staffed, trained service team that works safely and efficiently. Ensure customer expectations are exceeded in the maintenance, repair, and service of equipment. Exceed budgeted targets for profitability. The position must maintain up-to-date technical knowledge on all products sold by the district as well as major industry trends and competitive products. This position is responsible for building a strong Service Team. This includes forecasting personnel needs to assure sufficient staff is available to meet demand while keeping overtime costs within acceptable parameters, and screening and hiring new Service Technicians. This position is responsible for ensuring that all Technicians are trained, including initial as well as ongoing training, and ensuring progress in completing the Technician Training Standard and movement through the ASAPP levels of development. This position is responsible for managing the safety of all Technicians. This includes ensuring initial and periodic safety training, ensuring that all Technicians have proper, functioning safety equipment, periodic inspections of equipment and safety audits, and enforcing safety policies and compliance with applicable occupational safety and health regulations. Should an accident occur, this position is responsible for completing the proper documentation, investigating the accident, and taking appropriate steps (including corrective action, if warranted) to minimize future risks. This position is responsible for enforcing all Company policies and performance standards. This includes making all employees aware of these policies through an effective orientation, communicating changes, setting expectations for performance, and holding employees accountable through the use of corrective action as appropriate. This position is responsible for developing Technician Team Leaders in their roles and developing them to be ready for future opportunities within the Company. In addition to managing Arbon employees, the District Service Manager has secondary responsibility for supporting the installation portion of the business, including help with non-major projects (handled by Regional Project Managers or Installation Manager) and for the effective use of subcontractors and any required union labor. This includes helping to find new subcontractors or sourcing union labor, as needed, certifying, training and developing subcontractors, and managing the performance of all third party labor, and lend Service employees to Installation as directed, and working with the Installation Manager to coordinate Installation Technicians supporting the service operations, as needed. This position is responsible for monitoring and identifying performance problems in service personnel and for taking a proactive approach to correcting negative behaviors. At a minimum, this position is responsible for conducting 2 performance reviews with all direct reports each year. As part of the performance appraisal process, the incumbent will work with each employee in setting performance objectives at the beginning of each year, or when the employee joins the company. The incumbent is responsible for instilling a team atmosphere among the members of the service department and across functional line. The incumbent will work in concert with the District Operations Manager, District Sales Managers, Installation Managers/Regional Project Managers, Administrative Managers, and Technician Team Leaders in developing and implementing strategies that will maximize synergies between functions and promote teamwork. This position is responsible for fleet management of the service vehicles, ensuring proper maintenance is conducted and that each Technician has a safe vehicle that complies with applicable regulations. This position works with the Senior Service Manager or VPGM to establish proper inventory levels within on each service truck and in each storage facility; develops processes and procedures to ensure that these levels are maintained; and manages the Technicians, Team Leaders, and Administrative personnel to ensure these levels are maintained without accumulating excess inventory. Working as a team with Administrative and Sales personnel and with customers, this position assists in resolving outstanding collections issues and minimizing the aging of Accounts Receivable. This position is responsible for managing all service related expenses, including labor, supplies, materials, and travel costs. The Service Manager reviews financial reports monthly, identifying areas of good and poor financial performance, trends, and ways to improve profitability. This position will work with Service Coordinators, Service Administrators, and Technician Team Leaders to ensure the efficient scheduling of all maintenance, repair, and service work in the district that results in maximizing service profits while exceeding customer expectations for timely service. This position ensures the quality of work by all Technicians by ensuring effective training, regular quality audits, and periodic spot-checks. This position serves as a resource to the sales staff by assisting with the technical aspects of sales. This position will also serve as the point person for any customer having a technical question on our product or a service related question. Other Duties Assigned EDUCATION and/or EXPERIENCE The successful individual will possess: Bachelor's Degree or equivalent from four-year college or technical school; or three or more years related experience and/or training; or equivalent combination of education and experience. Background in construction management preferred. An in depth knowledge of Rite-Hite products is required. Must be able to read and understand all documents pertaining to project planning. CAD proficiency helpful. KNOWLEDGE / SKILL REQUIREMENTS The ideal individual will demonstrate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. SUPERVISORY RESPONSIBILITIES: The Service Manager is responsible for profitably managing a service business with up to 30 employees in 2-5 service zones. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Company Description: Arbon Equipment – A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity. We Offer: Arbon Equipment – A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package. Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees. Rite-Hite is a world leader in the manufacture, sale, and service of loading dock equipment, industrial doors, safety barriers, HVLS fans, industrial curtain walls, and more - all designed to improve safety, security, productivity, energy savings, and environmental control. Watch Rite-Hite's Always Looking Ahead video below to learn more.
  • 1 Month Ago

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District Service Manager
  • Rite-Hite Company
  • San Diego, CA FULL_TIME
  • Job Category:Production & Skilled TradesSchedule:Full timeJob Description:PURPOSE AND SCOPE To manage the Service Department within an assigned area to ensure customer expectations are exceeded in the...
  • 1 Month Ago

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Technical Service Manager
  • Monro, Inc.
  • San Diego, CA FULL_TIME
  • Company DescriptionPay: $18.00-$24.00 per hour. Pay is based on experience. This role is eligible for additional compensation and incentivesMonro, Inc. is one of the nation’s largest auto service comp...
  • 1 Day Ago

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District Manager
  • Metro by T-Mobile
  • San Diego, CA FULL_TIME
  • District Manager Overview:We are seeking a highly motivated and experienced District Manager to oversee multiple locations within our organization. As a District Manager, you will be responsible for d...
  • Just Posted

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District Manager
  • Alsco
  • San Diego, CA FULL_TIME
  • DescriptionClassification:Exempt We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a wor...
  • 7 Days Ago

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District Manager
  • Alsco External Job Opportunities
  • San Diego, CA FULL_TIME
  • Classification:Exempt We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide lead...
  • 7 Days Ago

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0 District Technical Service Manager jobs found in Escondido, CA area

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Project Support Coordinator
  • Nexiya, INC.
  • Escondido, CA
  • Job Description Job Description Job Overview: Nexiya is seeking a Project Support Coordinator to perform daily administr...
  • 3/28/2024 12:00:00 AM

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Certified General Electrician
  • Power Plus
  • Escondido, CA
  • Are you skilled in electrical installation and have a love for the open road and a lot of variety? Do you equally enjoy ...
  • 3/27/2024 12:00:00 AM

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Wildland Fire Captain - Capstone/Rural Metro Fire
  • Global Medical Response Inc
  • Escondido, CA
  • Wildland Fire Captain Escondido, CA POSITIONS AVAILALBLE! WILDLAND FIRE CAPTAINS Part-Time Seasonal Positions Available ...
  • 3/27/2024 12:00:00 AM

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Maintenance Mechanic
  • American Golf
  • Escondido, CA
  • Overview: ABOUT AMERICAN GOLF American Golf is a distinguished leader and pioneer in the golf industry, renowned for its...
  • 3/26/2024 12:00:00 AM

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Civil 3D Drafter
  • Alliance Land Planning & Engineering, Inc.
  • Escondido, CA
  • Job Description Job Description Alliance Land Planning & Engineering, Inc. is a dynamic and growing company seeking a sk...
  • 3/26/2024 12:00:00 AM

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Accounting Specialist (Charter Schools)
  • The Classical Academies
  • Escondido, CA
  • Job Description Job Description SUMMARY: The Accounting Specialist is responsible for supporting the accounting activiti...
  • 3/26/2024 12:00:00 AM

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Mid Level CAD Civil 3D Designer
  • Alliance Land Planning & Engineering, Inc.
  • Escondido, CA
  • Job Description Job Description Alliance Land Planning & Engineering, Inc. is a dynamic and growing company seeking a sk...
  • 3/26/2024 12:00:00 AM

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HVAC Service Manager
  • Mauzy Heating & Air
  • Escondido, CA
  • Job Description Job Description Mauzy Heating & Air is looking for a skilled and experienced HVAC Service Manager to ove...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 37.0 square miles (96 km2). 36.8 square miles (95 km2) of it is land and 0.2 square miles (0.52 km2) of it is water. The total area is 0.48% water. The city is growing at a rapid rate with new communities like Hidden Trails appearing at the east end of East Valley Parkway. The city proper is surrounded by several sparsely populated unincorporated communities. These include Jesmond Dene and Hidden Meadows to the north; Felicita Park to the southwest; and Rincon Del Diablo to the southeast. Residents of these communities...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for District Technical Service Manager jobs
$156,716 to $203,929
Escondido, California area prices
were up 2.6% from a year ago

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