District Technical Service Manager jobs in District of Columbia

District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Service Manager
  • Hobart Service
  • Washington, DC FULL_TIME
  • Company Description


    Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.


    Job Description


    The Service Manager will provide support to the District Manager and will be required to assume advanced responsibilities in support of the branch and its daily operations. This position will provide support in the terms of the overall branch and individual service technicians by providing coaching and training on commercial food equipment, procedures, and techniques as well as customer facing skillsets.

    The Service Manager will also be required to support and enforce all company policies and guidelines required by Hobart Service and assist the District Manager in the adherence and tracking of these policies. The Service Manager is accountable for assisting in leading and directing their assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels.

    This position will be responsible for assisting the management and administration of general business operations for their branch. This position provides strategic leadership as well as the day to day management of a team of Field Service Technicians and lower-level supervisory staff (where applicable).

    Responsibilities include developing, maintaining and managing a highly technical field service team. Our Field Service Technicians are accountable for customer commercial food service equipment installations, preventative maintenance, equipment upgrades and updates, sales support for new systems, establishing and growing customer relationships, and creating and implementing a strategy focused on achieving/exceeding financial and customer satisfaction results. In addition, this position is responsible for continued employee development and increasing employee retention and engagement levels. Manage regular maintenance for service vehicles.


    Qualifications

    • High School Diploma or GED and 4 years of relevant experience, including supervision OR 1-3 years of relevant experience with a Bachelors degree
    • Experience effectively managing customer relations dealing directly with customers
    • Ability to effectively demonstrate productivity tools, i.e. Microsoft Office
    • Achieve targets and goals with minimal supervision.
    • Strong communication skills verbal and written
    • Electrical and mechanical service experience
    • Valid driver’s license

    Preferred Qualifications

    • 5-7 years demonstrated proficiency in a field service role
    • Ability to understand financial information such as margins, labor cost, mark-ups and expense control
    • Working knowledge of Branch operating systems
    • Customer Relations Management /Sales experience
    • Associates degree or prior Hobart Service supervisory experience

    Additional Information


    Why work for us?

    • Competitive pay
    • Great insurance options with low premiums
    • Paid vacation and holidays
    • 401K with company match
    • Extensive on-the-job, online, and classroom training
    • Service vehicle, uniforms, and safety equipment provided
    • Safety-conscious work environment

    Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


    ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.


    If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.

    ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

    As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

    All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

  • 13 Days Ago

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District Manager
  • Meriwether Godsey, Inc.
  • Washington, DC FULL_TIME
  • Have a passion for food, service, and developing talent? Want to help shape strategy and drive growth as we grow? If so, let us get to know each other better! Meriwether Godsey is looking for a Distri...
  • 12 Days Ago

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District Manager
  • Securitas Security Services
  • Washington, DC FULL_TIME
  • District Manager Securitas Security Services USA, Inc is the global leader in providing security solutions. Our mission is to help companies protect their most important assets. We design custom solut...
  • 1 Month Ago

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Service desk technician
  • ATR Arena Technical Resources
  • Washington, DC FULL_TIME
  • Job Title : Adaptive and Assistive Technology Service Desk Technician Location : On-site in Washington, DCCitizenship / Clearance Requirement : The selected candidate must be a US Citizen (without dua...
  • 1 Month Ago

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Field Service Tech - Washington, DC
  • Military Technical Recruiting (MTR.vet)
  • Washington, DC FULL_TIME
  • Provide maintenance service to industrial laundry, kitchen, housekeeping, food safety, and sanitation clients at the customers' locations. Duties include:Communicate proposals and build and maintain s...
  • 17 Days Ago

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Technical Support Specialist
  • University of the District of Columbia
  • Washington, DC FULL_TIME
  • Number of Vacancies: 1 Area of Consideration: Open to the Public Position Status: Full-time, Regular Pay Plan, Series & Grade: DS0095/7 Salary Range: $86,750 Closing Date: Open Until Filled Location: ...
  • 9 Days Ago

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Technical Service Manager
  • CSAT Solutions LP
  • Houston, TX
  • **Technical Service Manager** **Location:** Houston, TX **Job ID:** 1553279 **Shift Hours:** Monday - Friday: 8:00am-5:0...
  • 3/28/2024 12:00:00 AM

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Technical Services Manager
  • CHEP Inc
  • Orlando, FL
  • CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million palle...
  • 3/27/2024 12:00:00 AM

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Regional Technical Service Manager
  • American Gaming & Electronics
  • Yonkers, NY
  • Job Description Job Description We are American Gaming & Electronics, AG&E, the leader in slot technical services, and w...
  • 3/27/2024 12:00:00 AM

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Technical Service Manager - 5851
  • I'On Group
  • Jersey City, NJ
  • ???? **Privacy Notice** **Technical Service Manager - 5851** Jersey City, NJ / Client Services Client Support / Full-tim...
  • 3/27/2024 12:00:00 AM

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Global Technical Service Manager
  • Sonova
  • Aurora, IL
  • Job Description Job Description Aurora, IL Technical Service Manager Purpose of role: As Technical Service Manager Ameri...
  • 3/27/2024 12:00:00 AM

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Technical Service Manager
  • TSRC Corporation
  • Katy, TX
  • **Job Summary** The Technical Service Manager will lead a technical service team to help drive sales growth of TSRCs sty...
  • 3/26/2024 12:00:00 AM

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National Technical Services Manager
  • Polyglass
  • Deerfield Beach, FL
  • Job Description Position Summary: Responsible for managing all activities related to providing contractors, specifiers, ...
  • 3/26/2024 12:00:00 AM

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Automotive Technical Service Manager
  • Monro Muffler Brake Inc.
  • Marietta, GA
  • **Automotive Technical Service Manager** * Marietta, GA, USA * Full-time * Department: District 90 **Company Description...
  • 3/26/2024 12:00:00 AM

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for District Technical Service Manager jobs
$162,563 to $211,537

District Technical Service Manager in Detroit, MI
ILS is also focused on expanding its B-to-B electronic marketplace to give customers advanced business tools and services.
February 22, 2020
District Technical Service Manager in Rochester, NY
The Technical Services Manager is responsible for maintaining information technology strategies by managing staff; researching and implementing technological strategic solutions for effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software.
February 20, 2020