District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Who are we?
We are 5 Star. Our customers and our people are EVERYTHING. We incorporate our core values into everything we do: Grind, Compete to Win, Self Improve, and Drive Results. We stand behind our products, support our customer’s health and fitness goals and deliver results for our customers, our teams, our company and ourselves.
Who are you?
An incredibly self driven, goal oriented, people person. You are team and customer focused. You understand how to motivate. You can develop leaders of tomorrow. You have multi-unit retail experience. You want to be a part of something great. You are inspired by the health and fitness space. You care.
What’s the job?
You are responsible for the high quality operations of your district’s stores. You travel to stores and inspire our people and build strong leaders. You manage your territory’s financial performance. You recognize areas of improvement and make pivots. You lead by example. You know your stuff. You care.
What you’ve probably done:
What’s in it for you?
The ability to build a long term career and be a part of a quickly growing company. You’ll have access to top company leadership for mentoring sessions and ongoing guidance. Oh, and a few more cool things….
If you’re intrigued, go ahead and apply! If it’s a potential match, we will go through all the expectations of the role thoroughly during the interview process.
5 Star Nutrition USA LLC is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.
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