District Technical Service Manager jobs in Arizona
District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added District Technical Service Manager jobs
Technical Project Manager Sr.
- Maricopa Community College District
-
Tempe, AZ
FULL_TIME
-
Technical Project Manager Sr.
Job ID: 319726
Location: District Support Services Cntr
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$75,961.00 - $98,749.50/annually, DOE
Grade
122
Work Schedule
Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us- Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona's Best Employers
Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.- 20 paid observed holidays
- ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
- Paid vacation, sick, and personal time
- Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
- Annual professional development growth funding
- Tuition reimbursement for employees and dependents
- Flexible work schedules
- Maricopa Employee Health & Wellness Program:
- Sight-On-Site Eye Care Services
- Diabetes Empowerment Education Program
- Mobile On-site Mammography Screenings
- Employee Assistance Program (EAP)
- Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
- Pre-Retirement Events
- (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
- 10 Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)
Job Summary
Information Technology Services (ITS) at the MCCCD is looking to add an experienced, proactive Project Manager Senior to the Infrastructure and Customer Care team. The successful person will coordinate the planning and execution of complex IT and business-related projects across multiple business units and technical teams. The Project Manager Senior manages stakeholder priorities and coordinates resources to ensure requirements and project scope adherence, creates and maintains necessary project documentation, and uses a professional communication style to keep stakeholders informed of project progress.
Come be a part of an award-winning organization and technology team.
Maricopa is a great place to work! in 2023. Additionally, Forbes ranked MCCCD as the #69 Best Employer for Women in August 2022, placing it at #5 in higher education.
Essential Functions
40% - Manages multiple complex IT and business projects; oversees and coordinates the planning and execution of projects by creating and maintaining appropriate documentation including project charters, schedules, work breakdown structures, risk/issue log, communication plan, change requests, lessons learned and other documents as needed; communicates project progress through electronic and in-person discussions; manages the portfolio of initiatives that span across business units or lines of business; prepares estimates and develops detailed project plans for all phases of the project or initiative including identifying resource and budgetary requirements and managing project scope
30% - Manages and coordinates the planning and execution of projects by establishing project objectives, milestones, schedule and overall plan; plans and implements communication activities and timelines for assigned projects; provides technical assistance and resolves issues related to project tasks; works closely and collaboratively with key stakeholders to define project scope, strategy, budget, and outcomes; identifies critical resource expertise and targets appropriate internal and/or external sources to ensure optimal outcome(s); resolves vendor resource issues; provides big-picture assistance to the organization and management of all aspects of related projects to ensure alignment of the overall program with strategic business objectives
20% - Facilitates project team meetings which includes scheduling, creating meeting agendas and notes, and ensures meetings run efficiently; uses judgment, tact, discretion, and initiative to bring resolution to roadblocks; understands when and the appropriate resource to escalate matters to; develops and executes a communication strategy for all different project stakeholders; reports on project status, progress, metrics, risks, test results, and deployment activities; provides feedback, advice, and encouragement to other project managers and project team members
10% - Performs other duties as assigned
Minimum Qualifications
Bachelor's Degree from a regionally accredited institution in any field with four (4) years of communication, networking infrastructure, and/or systems experience as a project manager.
OR
Associate's Degree from a regionally accredited institution in any field with six (6) years of communication, networking infrastructure, and/or systems experience as a project manager.
OR
High School Diploma/GED with eight (8) years of communication, networking infrastructure, and/or systems experience as a project manager.
Desired Qualifications
A. Experience leading complex IT or Business projects; preferably using agile frameworks
B. Possess related, current project management certification(s) from the Project Management Institute (PMI) such as the PMP/CAPM/PMI-SP or PMI-ACP or CSM
C. Experience managing projects using management tools such as Microsoft Project, Primavera, one-minute project plans, Open Project, or JIRA
D. Experience with cloud and on-prem infrastructure architecture
Special Working Conditions
This position has been approved to be 100% virtual.
MCCCD does not sponsor individuals for any type of work visas.
May be required to sit for a prolonged period of time; viewing a computer monitor
How to Apply
Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment (must include number of hours worked)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date
Open until filled
First Review February 26, 2024
Applications received after the review date may not be screened
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit
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-
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-
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-
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-
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-
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-
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About Arizona
Arizona (/ˌærɪˈzoʊnə/ (listen); Navajo: Hoozdo Hahoodzo Navajo pronunciation: [xòːztò xɑ̀xòːtsò]; O'odham: Alĭ ṣonak Uto-Aztecan pronunciation: [ˡaɺi ˡʂonak]) is a state in the southwestern region of the United States. It is also part of the Western and the Mountain states. It is the sixth largest and the 14th most populous of the 50 states. Its capital and largest city is Phoenix. Arizona shares the Four Corners region with Utah, Colorado, and New Mexico; its other neighboring states are Nevada and California to the west and the Mexican states of Sonora and Baja California to the south and so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for District Technical Service Manager jobs
$142,720 to $185,703
Most Popular Cities in Arizona for District Technical Service Manager Jobs
What does a District Technical Service Manager do?
District Technical Service Manager in Detroit, MI
ILS is also focused on expanding its B-to-B electronic marketplace to give customers advanced business tools and services.
February 22, 2020
District Technical Service Manager in Rochester, NY
The Technical Services Manager is responsible for maintaining information technology strategies by managing staff; researching and implementing technological strategic solutions for effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software.
February 20, 2020