District Retail Sales Manager jobs in Muskogee, OK

Overview

• Competitive salary pay and quarterly performance bonus compensation plan - your earnings are endless!
• Leader in a fun, positive, and team oriented sales environment!
• Paid Time Off (PTO) for all full-time positions - you start earning when you start your position!
• Health & Dental Insurance for full-time positions
• 401(k) with company match
• Up to $2,000 per year in Student Tuition Assistance for all associates
• Up to $1,800 per year in Student Loan Payback Assistance for all full-time positions
• Career advancement opportunities & endless training support
• Free tanning and associate discounts

Responsibilities

• Act with integrity in all aspects of the job function, maintaining maximum professionalism at all
• Establish open, candid and trusting relationships with salon directors and staff, demonstrating respect for diversity and differences; develop and demonstrate a collaborative team approach at all levels.
• Focus continually on the customer needs; actively seek customer feedback with a view to process improvement and clarification of existing communication channels.
• Establish challenging performance standards and support team members in the attainment of those goals; create enthusiasm, a feeling of investment in the company, and a desire to excel.
• Communicate effectively with all levels of staff to ensure the highest level of operational effectiveness according to PBT standards and ethics and foster open communication at all levels.
• Conduct regular one-on-ones with each salon director to ensure goals are achieved on a timely basis, and to support the development and success of each team member.
• Accurately assesses the strengths and developmental needs of each team member; gives timely, specific feedback and helpful coaching; let people know when they are doing well and when results are not meeting expectations.
• Build strong teams with complementary strengths; identify and address staffing issues, including scheduling, promotions, staffing ratios and turnover.
• Foster commitment to the PBT mission and culture; align team priorities to those of the company; provide a clear sense of direction to each salon including clarification of priorities; clarify roles and responsibilities and establish lines of accountability.
• Hold all team members accountable for maintaining standards and following procedures; take effective action accordingly if team members do not do so according to HR policy.
• Demonstrate commitment to maintaining a positive people development environment at all levels with a view to reducing turnover and maximizing retention.
• Plan for effective succession management including training and development for all individuals to ensure ongoing company growth.
• Educate salon personnel on industry trends and best practices; ensure that all salons are kept abreast of changing situations and guide them through transitions accordingly to maintain operations continuity.
• Assist in the Certification of Training salons and develop Senior salon directors in the training capacity.
• Assist with facilitation of management development workshops and conferences.

• Design and present quarterly action plans and project lists to the Director of Operations regarding sales- building strategies, in accordance with PBT marketing initiatives.
• Provide specific strategic direction to the salons within the district. Communicate these strategies to ensure consistency with Operations and goal alignment.
• Conduct regular salon visits and follow-up with all directors and staff. Present feedback to the salon directors accordingly.
• Protect the integrity of operating systems including strict adherence to all operating and HR standards.
• Protect the validity of the Certified Training salon Program, through continuous follow-up and updates.
• Demonstrate ability and knowledge to identify problems and suggest solutions in accordance with quality operating standards and HR policies.
• Ensure through communication to operations leadership group of all district projects and initiatives; seek input, feedback and sign-off for every project from Director of Operations.
• Create plans of action and steps for improvement to ensure continual district growth, progress and profitability.
• Monitor operational quality at all times, evaluate products, services and facilities against current operating and quality standards.

• Plan and direct implementation of annual budgets and performance targets.
• Work with salons to ensure the implementation of in-salon policies and programs. Ensure proper execution of all systems accordingly.
• Monitor and direct all salon level costs including labor, cost of sales and expenses. Communicate effectively with salon directors on a regular basis regarding financial and budgeting issues,
• Work to eliminate inefficiencies in the salons, guiding the teams toward appropriate action using concept resources.
• Set aggressive financial goals for the operations, and continually look for ways to drive down costs without compromising exceptional customer service, technical product and equipment specifications, and standards.
• Make timely and sound decisions, considering a variety of potential solutions and diverse relevant factors (people, sales, quality, profit), make decisions under conditions of uncertainty.
• Oversee and maintain cleanliness, DOH standards, PBT equipment functionality in the salons, including timely and effective communication regarding equipment repair needs and improvement issues.

Qualifications

• Excellent verbal and written communication skills.
• Thorough knowledge of retail/customer service environments.
• Able to use smartphones, tablets and PC's effectively.
• Competent with Outlook, Excel and Word
• Ability to interact easily with diverse ethnic groups.
• Must be able to drive between locations in own vehicle.
• Must have a valid driver’s license and clean driving record.
• Must be able to lift 50# without assistance.

• Operations (management) experience required (3-5 years).
• Bachelor’s Degree or similar experience.