Distribution Center Manager jobs in Niagara Falls, NY

Job Description:
The General Manager will have in depth knowledge of Sonwil procedures & policies, capabilities, and customer requirements. They will be responsible for the P&L at the facility and be required to achieve performance levels based on objectives set by senior operations management on a daily, weekly, monthly, and yearly basis. They will manage operations of the facility with the goal of achieving a high level of customer satisfaction while at the same time reducing operating costs within the facility.

Duties and responsibilities
Customer Relations

• Develop and maintain understanding of quality and service level requirements for all customers in the facility directly or indirectly.
• Educate and ensure all staff are adhering to customer requirements.
• As required, deal directly with the customer at meetings, on conference calls, exchanging of emails and webinars in support of the business relationship.
• Effective communication of all customer-generated non-conformance to the quality manager as well as in depth investigating and resolution for all corrective action requests provided to them.
• Assist customer service with any customer specific issues that require operations involvement.
• Evaluate changing customer requirements and effectively communicate changes in scope to sales and rate development for rate evaluations.
• Foster effective relationships with customers and continually looking for new avenues of opportunity for Sonwil to provide additional services.
• Assist sales with facility tours for existing or potential customers.

Productivity and Metric Completion

• Attend all management meetings related to metric review.
• Must meet or exceed metric goals set forth by senior management.
• Updating performance boards.
• Communicate performance to all levels of the facility.

Asset and Supply Management

• Effectively manage equipment to ensure that all equipment is being utilized to an acceptable capacity and ensure that we have the correct equipment to maximize productivity.
• Ensure all incidents related to facilities and equipment are investigated, documented, and brought to resolution.
• Adhering to proper work order processes to ensure assets are being maintained effectively.
• Ensure all facility systems are being inspected as required by state, federal, insurance, and Sonwil policies.
• Ensure that required levels of supply inventory are maintained as to not incur any elevated expenses or experience service failures.
• Ensure supply expenses are captured in customer rates or are being rebilled as appropriate.
• Evaluate storage equipment weekly to ensure that there is no damage to mitigate risk to employee safety or customer product.
• Validate that preventative maintenance on all Sonwil owned assets is being completed.

Workforce Management

• Workload Evaluation
• Develop and utilize a method to evaluate the current and next day’s workload requirements on a daily basis and evaluate all future peaks in workload requirements.
• Resource Scheduling
• Ensure that we are appropriately staffed to meet all customer expected deliverables.
• Manage daily overtime scheduling.
• Responsible for administering Sonwil’s performance-based pay structure. Document, review and conduct monthly reviews with employees on performance.
• Maintain a progressive disciplinary program and review all progressive disciplinary actions with the employee and their supervisor to foster an understanding of the issue, and the company’s detailed expectation for improvement.
• Effectively resolve any employee related conflicts that escalate past supervisory levels with Human Resources input as required
• Manage employees at facility to ensure their tasks are being completed correctly and in a timely manner.

Employee Engagement

• Document positive achievements that can be considered during evaluations and used for employee recognition.
• Spend time on all shifts periodically or as requested by senior management to evaluate performance, understand challenges, and identify opportunities for improvement.
• Communicate roles and responsibilities to facility staff, setting performance expectations/goals.

Forward Thinking, Drive Improvements, Lean Initiatives, and Create Cost Savings

• Identify lean initiatives on a monthly and yearly cycle and present them to senior management and other building managers. Goals for cost reduction will be established and will be required to be achieved.
• Manage accepted initiatives through implementation, documenting justification and results.
• Work with customers to achieve higher levels of efficiency through new idea proposals.
• Develop and maintain programs that drive employee performance in a positive direction.
• Participate in sustainability program development and administer as outlined by senior management.

Compliance/Regulations

• Work with Compliance departments to ensure that the facility is actively meeting all requirements needed for certifications (BRC, AIB, FDA, etc.)
• Assist with preparation for and completion of all audits being conducted within the facility.
• Collaborate with safety officer to ensure that risk to employee safety is assessed and mitigated.
• Investigate incidents and administer corrective action to employees who do not follow safety protocols.
• Communicate new requirements effectively to all levels within the facility.

Operations

• Validate that warehousing standard operating procedures are being adhered to.
• Foster positive relationship with onsite Pallet Shuttle personnel; gain full understanding of process and train others accordingly.

Inventory Control

• Initiate and maintain a standardized cycle counting program.
• Incorporate weekly review with supervisory and cycle counting staff to identify, document, and resolve reoccurring issues.
• Daily reviews of inventory adjustments and communicate issues/ reasons to customers as required.
• Assist staff with correcting all day-to-day inventory inaccuracies.
• Manage customer physical inventories as required. Must meet or exceed customer and Sonwil shrink allowances.
• Managing Quality hold/release, fire sale, freshness, date rotation requests as required and communicating effectively to the customer.
• Daily review of inventory to ensure proper storage and inventory loss risk.
• Develop a structured method for managing the communication of sensitive and/or important information to all levels of staff within the facility.
• Ensure that the communications path has adequate ability to collect feedback from the employees

Facility

• Validating that all security policies and protocols are being adhered to.
• Ensure the supervisors are performing their daily required inspections.
• Work with sanitation to maintain cleanliness objectives for the facility
• Ensure that all Driver, Visitor, and Vendor access is compliant with existing policies.
• Ensure that building and grounds maintenance meet Sonwil’s standard.

Required Experience:

*

• Bachelor’s Degree or equivalent experience required.
• Five (5) years of Operations Management Experience.
• Seven (7) years of warehouse experience.
• Strong interpersonal and communication skills.
• Background with warehouse management systems (WMS).
• Proficient in Microsoft Applications - Word, Excel, Outlook.
• Forklift Certified.

From: Sonwil Distribution Center

Benefits:

• Vacation Time
• Sick Time
• Health Insurance
• Dental
• Vision
• 401K
• Life Insurance
• Long Term Disability
• HSA
• FSA

Job Type: Full-time