Dispatcher, Sr. coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher, Sr. records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher, Sr. requires a high school diploma. Typically reports to a supervisor. The Dispatcher, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Dispatcher, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Call Receiving
Discussing initial pricing with customers
Scheduling; the difference between demand, maintenance, install, emergency
Entering New Customers Into our customer relationship management (CRM) software
Edit existing customer information in our CRM software as updates are necessary
Calling our existing customer base for scheduling routine services
Receiving Over the Phone Payments
Greeting people who walk in
Filtering unimportant phone calls
Classifying Call Types for reporting purposes
Verify the completion of previous day’s work with high level of accuracy
Prepare in-house post cards to existing customers
Manage technicians' schedule to make sure they are on track
Update customers about schedule adjustments when necessary
Perform follow up calls to ask customers if they are happy with the services we provided
Sort and distribute mail and other documentation to its intended processing/filing location
Coordinate and process all necessary documents for the field technicians and estimators
Solve problems within the programs and processes that you are working
Strong ability to communicate; with co-workers, customers, and vendors
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0 Dispatcher, Sr. jobs found in Vineland, NJ area