Dispatcher, Sr. coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher, Sr. records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher, Sr. requires a high school diploma. Typically reports to a supervisor. The Dispatcher, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Dispatcher, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Salary :
$56,650.00 - $61,903.00 Annually
Location : Dearborn 48126, MI
Dearborn 48126, MI
Job Type : Full time
Full time
Job Number : 12002
12002
Department : Police
Police
Opening Date : 04 / 08 / 2024
04 / 08 / 2024
Closing Date : Continuous
Continuous
DISTINGUISHING FEATURES OF WORK
DISTINGUISHING FEATURES OF WORK
This is highly responsible shift work, involving the operation of modern communications equipment, including computers, radios and telephones.
Employees receive emergency 9-1-1 and non-emergency calls, complaints and inquiries from the public, evaluate and dispatch police, fire and emergency medical services.
The work of this division is maintained twenty-four hours per day, seven days per week, including weekends and holidays.
Employees are assigned to work day, afternoon and midnight shifts, including frequent weekends and holidays. This is sedentary work.DUTIES AND RESPONSIBILITIES
Essential Job Functions
Functions essential to attaining job objectives) :
Receives and transmits messages to and from police, fire and emergency medical units, as well as other local government and municipal communications units via two-way radio.
Receives enhanced 9-1-1 emergency telephone calls for service; evaluates situation to determine appropriate response, and dispatches and advises appropriate response unit.
Provides Emergency Medical Dispatching services.Communicates effectively with people of varying language and communications abilities.
Communicates effectively during stressful telephone contacts, dealing effectively with hysterical, injured or disoriented callers.
Operates the Computer Aided Dispatch (CAD) System and Mobile Data Terminal (MDT) using keyboard device in conjunction with dispatching police units.
Operates the Law Enforcement Information Network (LEIN) computer system via keyboard.Participates in the Emergency Response Unit requiring on-call emergency response.
Works shift assignments including frequent weekends and holidays.Demonstrates regular and predictable attendance.Marginal Job Functions
Peripheral or incidental to primary job functions) :
Prepares written records and reports, and maintains hard copy files.Operates the citywide emergency "Early Warning Siren System" for severe weather, disaster, or other public emergencies.
Operates Tele Typewriter (TTY).Performs related duties as assigned.KNOWLEDGE, SKILLS AND PHYSICAL REQUIREMENTS
GENERAL QUALIFICATIONS
Ability to discern voice and other auditory signals as necessary in receiving telephone and radio communications.Ability to perform functions efficiently and effectively while maintaining an appropriate level of professionalism during stressful, high volume work periods.
Ability to communicate verbally in English using appropriate grammar and diction; knowledge of Arabic language helpful.Ability to deal with multiple demands simultaneously, to prioritize and adjust priorities as needed.
Ability to operate a microcomputer or terminal keyboard.Ability to discern a range of colors on a color computer monitor.
Ability to operate Tele TYpewriter (TTY) and other equipment as appropriate.EXPERIENCE AND TRAINING / LICENSING REQUIREMENTS
PARTS AND WEIGHTS OF THE EXAMINATION :
Interview 100%
EXPERIENCE AND TRAINING REQUIRED
Graduation from an accredited high school or GED equivalent. Supplemental course work or experience in the use of computers and related applications is helpful.
9-1-1 Dispatch experience desired.
POST EMPLOYMENT OFFER REQUIREMENTS
Satisfactory completion of background investigation, psychological examination, physical and drug screen prior to start date.
All appointees are subject to a one-year probationary period.
Paid Time Off - 21 days / year as accruedHolidays - 15 days / yearDefined Contribution (401a) plan - 20% vesting per yearLong term disability insuranceLife insurance at one times base payHealth Insurance (80% City / 20% Employee cost sharing, or cash waiver)Dental InsuranceVision InsuranceRetirement Medical Savings Account - vesting after 5 years for City contributionsSupplemental life insurance coverage and other benefits options as provided by the cafeteria flexible benefits plan
Last updated : 2024-05-08
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