Dispatcher, Sr. jobs in Manchester, NH

Dispatcher, Sr. coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher, Sr. records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher, Sr. requires a high school diploma. Typically reports to a supervisor. The Dispatcher, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Dispatcher, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Dispatcher
  • Heritage Home Service
  • Auburn, NH PART_TIME
  • Overview

    Join our team as a Trade Administrator for Heritage Home Service, you will have a dual role that involves coordinating and scheduling service requests from customers and handling trade-related administrative tasks. Your primary responsibility will be to ensure the smooth operation of service delivery by efficiently managing service requests, assigning technicians, and overseeing trade-related documentation and processes.

    Responsibilities include:

     

  • Customer Service:
    • Interact with customers via phone, email, or online platforms to understand their service requirements and provide appropriate assistance. 
    • Address customer inquiries, provide information, and resolve any service-related issues in a professional and courteous manner.

     

  • Scheduling and Dispatching: 
    • Receive service requests and determine the urgency and nature of each request. 
    • Schedule service appointments based on customer availability and technician availability. 
    • Assign appropriate technicians or service providers to each job, considering factors such as skillset, location, and workload.
    • Rescheduling calls when necessary to accommodate emergencies 

     

  • Routing and Logistics: 
    • Optimize the routing of technicians or service providers to minimize travel time and maximize efficiency. 
    • Coordinate with field personnel to ensure they have the necessary equipment, tools, and supplies to complete assigned tasks. 
    • Track the progress of ongoing jobs and communicate any delays or changes to customers and technicians.

     

  • Trade Administration: 
    • Manage trade-related administrative tasks, such as processing purchase orders, invoices, and payments. 
    • Maintain accurate records of trade transactions, including receipts, bills of lading, and customs documentation. 

  • Documentation and Data Management:
    • Maintain accurate and up-to-date records of customer interactions, service requests, trade transactions, and job assignments using computer systems or dispatch software. 
    • Generate reports on service activities, trade-related expenses, and inventory levels. Analyze data to identify trends, improve efficiency, and enhance customer satisfaction.

     

  • Communication and Coordination: 
    • Serve as a central point of contact for customers, technicians, suppliers, and other stakeholders.
    • Relay important information, instructions, and updates to the relevant parties in a clear and timely manner. 
    • Coordinate with other departments, such as customer support, sales, and billing, to ensure seamless service delivery and trade operations.
    • Be sure to communicate in a professional, courteous manner. 

     

  • Emergency Response:
    •  Handle emergency service requests promptly and effectively, prioritizing urgent situations and dispatching technicians accordingly. 
    • Follow established protocols and procedures for handling emergency situations, including notifying appropriate authorities when necessary.

     

    Requirements:

    • High school diploma or equivalent; additional certification or training in customer service or dispatching is a plus.
    • Proven experience in a customer service or dispatching role, preferably in a home services or similar industry.
    • Familiarity with trade-related administrative tasks such as purchase orders, invoices, and customs documentation.
    • Excellent communication skills, both verbal and written.
    • Strong organizational and multitasking abilities with the ability to work in a fast-paced environment.
    • Proficiency in using computer systems, dispatch software, and office productivity tools.
    • Knowledge of geographic areas and routes to optimize technician assignments.
    • Ability to remain calm and composed under pressure, especially during emergencies.
    • Attention to detail and a commitment to maintaining accurate records.
    • Perform all other duties as assigned.

     

    Physical Requirements:

    • Occasional lifting up to 25 pounds
    • Prolonged sitting in an office environment

     

    Work Requirements:

    • Flexibility in working hours, including evenings, weekends, and holiday rotation, to ensure appropriate coverage.

     

    Always Pursue Better:

    At Heritage, we believe in always striving for excellence. By continuously improving at all levels of our organization, we are committed to providing the best possible service to our customers, employees, partners, and society. Our approach includes:

    • Focusing on understanding and satisfying both internal and external customers
    • Regularly reviewing our methods to improve
    • Benchmarking our performance and using data to manage our business
    • Maintaining open communication
    • Promoting teamwork and recognizing improvement efforts
    • Developing a culture of continuous improvement for everyone

    Qualifications

    Qualifications:

    • Dispatch experience highly preferred
    • Ability to pass a background check
    • High school diploma (or GED)
    • Demonstrate passion for excellence with respect to treating and caring for customers
    • Strong decision-making abilities
    • Ability to identify customer needs and clearly articulate product and service offerings
    • Highly developed sense of integrity and commitment to customer satisfaction
    • Meet all attendance and dependability requirements
    • Team player
    • Multitasking and time management skills with the ability to prioritize

    Core Competencies:

    • Strong verbal and written communication skills
    • Comfortable in navigating through multiple software systems and windows simultaneously
    • Ability to show empathy when responding to customer’s needs
    • Must be flexible with the ability to adapt to changes quickly and think conceptually

     

     

    Responsibilities

    Who/What Are We Looking For?

    • Coordinate the transportation movements of the technicians
    • Must keep track of the drivers’ schedules as they change throughout the day
    • Keep track of the technicians’ start and departure times
    • Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
    • Requires interaction with drivers daily
    • Anticipate problems with routes and parts by making quick sound decisions
    • Respond to special requests from customers related to jobs performed by a technician
    • Order parts for special orders
    • Maintain techs’ vacation, sick and weekend schedules
    • Follow up on all pending/ recommended work
    • Forecast workload for 2-3 days out
    • Contact customers with parts pending and status of parts

     

  • 18 Days Ago

F
Dispatcher
  • First Student
  • Hooksett, NH OTHER
  • First for a reason First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 sc...
  • Just Posted

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Dispatcher
  • OWL Services
  • Manchester, NH FULL_TIME
  • WildcoPES is the New England, New York and Mid-Atlantic regions' leader for the service, compliance, preventative maintenance and repair. WildcoPES is now accepting applications for a full-time Dispat...
  • 1 Month Ago

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Dispatcher
  • Gypsum Management & Supply (GMS Inc.)
  • Manchester, NH FULL_TIME
  • Dispatcher New England Gypsum Supply, Inc. (Manchester, NH), 468 Pepsi Road, Manchester, New Hampshire, United States of America Req #563 Thursday, February 22, 2024 Gypsum Management & Supply, Inc. (...
  • 1 Month Ago

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Dispatcher
  • New England Gypsum Supply, Inc.
  • Manchester, NH FULL_TIME
  • Dispatcher New England Gypsum Supply, Inc. (Manchester, NH), 468 Pepsi Road, Manchester, New Hampshire, United States of America Req #563 Thursday, February 22, 2024 Gypsum Management & Supply, Inc. (...
  • 1 Month Ago

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Dispatcher (FT)
  • Hobart Service
  • Manchester, NH FULL_TIME
  • Dispatcher Who are we? Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1...
  • 1 Day Ago

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0 Dispatcher, Sr. jobs found in Manchester, NH area

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Dispatcher
  • Todisco Service Inc
  • Salem, MA
  • Job Description Job Description Todisco Services, Inc. is searching for good people who want to join a team of professio...
  • 3/28/2024 12:00:00 AM

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Retail Phone Sales - Customer Service Centre Epping
  • Stratco Pty Ltd
  • Epping, NH
  • With over 70 years experience in the building and home renovation markets, **Stratco** has become one of the largest pro...
  • 3/28/2024 12:00:00 AM

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CDL Truck Driver
  • Waste Management, Inc.
  • Londonderry, NH
  • Waste Management Drivers operate heavy-duty trucks and are responsible for the collection of waste or recyclable materia...
  • 3/28/2024 12:00:00 AM

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Warehouse Manager
  • Eed UK
  • Dunstable, MA
  • **Job Category:** **Job Type:** **Location:** **Warehouse Manager from 24,000 DOE Bedfordshire, UK** **The Role** Essent...
  • 3/27/2024 12:00:00 AM

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Farm Office Manager
  • Brick Ends Farm
  • South Hamilton, MA
  • Job Description Job Description Job Title: Dispatcher/Office Manager Our company is a family business that has been Turi...
  • 3/27/2024 12:00:00 AM

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Full time Delivery Driver - Hooksett, NH
  • NHBlacklabs Delivery
  • Hooksett, NH
  • **Instant interviews every Sat & Sun** Are you looking for a job with true career growth? Does the prospect of being a m...
  • 3/27/2024 12:00:00 AM

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24-003 Public Safety Dispatcher I
  • City of Dover, NH
  • Dover, NH
  • The Public Safety Dispatch Center is the processing point for virtually all police and fire department telephone and com...
  • 3/25/2024 12:00:00 AM

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Dispatch Assistant for Towing Company
  • Stephens Automotive Transport
  • Medford, MA
  • Job Description Job Description We have a need for a dispatch assistant for our tow facility. We are looking to fill an ...
  • 3/24/2024 12:00:00 AM

Manchester is a city in the southern part of the U.S. state of New Hampshire. It is the most populous city in northern New England, an area comprising the states of Maine, New Hampshire, and Vermont. As of the 2010 census the city had a population of 109,565, up slightly to 111,196 in a 2017 estimate. The combined Manchester-Nashua Metropolitan Area had a 2010 population of 400,721. Manchester is, along with Nashua, one of two seats of Hillsborough County, the state's most populous. Manchester lies near the northern end of the Northeast megalopolis and straddles the banks of the Merrimack Rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Dispatcher, Sr. jobs
$47,548 to $68,248
Manchester, New Hampshire area prices
were up 1.4% from a year ago